Jack & Jill/External ATS
Customer Success Manager at Plain
Jack & Jill/External ATS, San Francisco, California, United States, 94199
Company Description
Plain - B2B SaaS platform for customer interactions
Job Description As a Customer Success Manager at Plain, you'll drive customer success from onboarding to expansion, directly shaping our product. This hybrid role involves working closely with customers, product, and sales, using Plain's own platform to power high‑quality interactions. Your insights will directly influence our product roadmap, ensuring customers love and grow with us.
Location San Francisco, USA
Why this role is remarkable
Directly influence the product roadmap by using Plain's own platform to power customer interactions and gather feedback.
Unique opportunity to work at an early‑stage B2B SaaS company, contributing significantly to customer adoption and long‑term success.
Hybrid role spanning onboarding, post‑sales, support enablement, and product feedback, offering broad impact and growth.
What you will do
Own the complete onboarding journey for a portfolio of customers, fostering early relationships and driving product adoption.
Manage renewals and identify expansion opportunities, collaborating with sales and product to drive upsell conversations.
Act as the primary advocate for customer needs, gathering feedback and influencing product development priorities.
The ideal candidate
Minimum of 2 years of experience in a Customer Success or post‑sales role.
Demonstrated success within an early‑stage B2B SaaS company environment.
A genuine passion for customer advocacy and helping users maximize product value.
How to Apply To apply for this job speak to Jack, our AI recruiter.
Step 1: Visit our website
Step 2: Click 'Speak with Jack'.
Step 3: Login with your LinkedIn profile.
Step 4: Talk to Jack for 20 minutes so he can understand your experience and ambitions.
Step 5: If the hiring manager would like to meet you, Jack will make the introduction.
#J-18808-Ljbffr
Job Description As a Customer Success Manager at Plain, you'll drive customer success from onboarding to expansion, directly shaping our product. This hybrid role involves working closely with customers, product, and sales, using Plain's own platform to power high‑quality interactions. Your insights will directly influence our product roadmap, ensuring customers love and grow with us.
Location San Francisco, USA
Why this role is remarkable
Directly influence the product roadmap by using Plain's own platform to power customer interactions and gather feedback.
Unique opportunity to work at an early‑stage B2B SaaS company, contributing significantly to customer adoption and long‑term success.
Hybrid role spanning onboarding, post‑sales, support enablement, and product feedback, offering broad impact and growth.
What you will do
Own the complete onboarding journey for a portfolio of customers, fostering early relationships and driving product adoption.
Manage renewals and identify expansion opportunities, collaborating with sales and product to drive upsell conversations.
Act as the primary advocate for customer needs, gathering feedback and influencing product development priorities.
The ideal candidate
Minimum of 2 years of experience in a Customer Success or post‑sales role.
Demonstrated success within an early‑stage B2B SaaS company environment.
A genuine passion for customer advocacy and helping users maximize product value.
How to Apply To apply for this job speak to Jack, our AI recruiter.
Step 1: Visit our website
Step 2: Click 'Speak with Jack'.
Step 3: Login with your LinkedIn profile.
Step 4: Talk to Jack for 20 minutes so he can understand your experience and ambitions.
Step 5: If the hiring manager would like to meet you, Jack will make the introduction.
#J-18808-Ljbffr