DoorDash USA
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role We are looking for a Premium Onboarding Partner (POP) to partner with our highest value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with a direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You’re excited about this opportunity because you will…
Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect‑free onboarding
Work directly with Merchants daily, helping to ensure flawless onboarding experiences
Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
Promote retention and overall Merchant success through providing an unprecedented first impression of DoorDash’s service
Prioritize and elevate issues in partnership with our teams
Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
Provide a best‑in‑class service experience to Merchants
We’re excited about you because…
You have 2 years of experience with account management, customer support, hospitality or in related field
Previous industry experience
College degree or equivalent experience
Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
Proficiency in excel (can perform complex functions)
Experience providing advisory and partnership‑level support through both proactive and reactive interactions with customers
Experience advocating for customer experience within a team or initiative
You have experience in an account management or customer service role–you love helping people
Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.
Why You’ll Love Working at DoorDash We are leaders
– Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are operators
– We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
We are learners
– Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team
– The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for In̶ʻÌ̶ nd?? from August 21, 2023, 2023, through December 21, 2023, and resumed using Covey Scout for In¬ch’ (should be something). (Note: It seems some corrupted text; preserve original text as given.)
We would like to provide you with an overview of how we process your personal information. Please take the time to read the Applicant Privacy Notice and confirm that you have read and understand the content.
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Accepted file types: pdf, doc, docx, txt, rtf
Education
School Select...
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LinkedIn Profile *
Are you legally authorized to work in the United States? * Select...
Will you now require immigration sponsorship by our company to attain or maintain your employment eligibility (e.g., H-1B, E-3, TN, O-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency)? * Select...
Will you in the future require immigration sponsorship by our company to attain or maintain your employment eligibility (e.g., H-1B, E-3, TN, O-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency)? * Select...
Have you worked at DoorDash? * Select...
Please Note: Previous corporate employees should select "I am a previous employee" and previous DoorDash Dashers should select "I am a previous DoorDash Dasher".
Applicant Privacy Acknowledgement * Select...
We would like to provide you with an overview of how we process your personal information. Please take the time to read the Applicant Privacy Notice and confirm that you have read and understand the content.
Would you like to receive communications via SMS and/or WhatsApp to the number provided [above or during the application process] about your application process?Message & data rates may apply and message frequency may vary. If you select no, we will only communicate with you via email and/or telephone calls. If you select yes and change your mind, you can always reply STOP to opt out. * Select...
USA - Self-Identification Survey Voluntary Self-Identification As described in our Applicant Privacy Notice, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in DoorDash’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Select...
Do you identify as transgender? * Select...
Are you Hispanic or Latinx? * Select...
Race (*Please select one option that best describes how you identify*) * Select...
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About the Role We are looking for a Premium Onboarding Partner (POP) to partner with our highest value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with a direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You’re excited about this opportunity because you will…
Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect‑free onboarding
Work directly with Merchants daily, helping to ensure flawless onboarding experiences
Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
Promote retention and overall Merchant success through providing an unprecedented first impression of DoorDash’s service
Prioritize and elevate issues in partnership with our teams
Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
Provide a best‑in‑class service experience to Merchants
We’re excited about you because…
You have 2 years of experience with account management, customer support, hospitality or in related field
Previous industry experience
College degree or equivalent experience
Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
Proficiency in excel (can perform complex functions)
Experience providing advisory and partnership‑level support through both proactive and reactive interactions with customers
Experience advocating for customer experience within a team or initiative
You have experience in an account management or customer service role–you love helping people
Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.
Why You’ll Love Working at DoorDash We are leaders
– Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are operators
– We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
We are learners
– Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team
– The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for In̶ʻÌ̶ nd?? from August 21, 2023, 2023, through December 21, 2023, and resumed using Covey Scout for In¬ch’ (should be something). (Note: It seems some corrupted text; preserve original text as given.)
We would like to provide you with an overview of how we process your personal information. Please take the time to read the Applicant Privacy Notice and confirm that you have read and understand the content.
Apply for this job *
indicates a required field
First Name *
Last Name *
Email *
Phone
Country *
Phone *
Location (City) *
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Education
School Select...
Degree Select...
LinkedIn Profile *
Are you legally authorized to work in the United States? * Select...
Will you now require immigration sponsorship by our company to attain or maintain your employment eligibility (e.g., H-1B, E-3, TN, O-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency)? * Select...
Will you in the future require immigration sponsorship by our company to attain or maintain your employment eligibility (e.g., H-1B, E-3, TN, O-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency)? * Select...
Have you worked at DoorDash? * Select...
Please Note: Previous corporate employees should select "I am a previous employee" and previous DoorDash Dashers should select "I am a previous DoorDash Dasher".
Applicant Privacy Acknowledgement * Select...
We would like to provide you with an overview of how we process your personal information. Please take the time to read the Applicant Privacy Notice and confirm that you have read and understand the content.
Would you like to receive communications via SMS and/or WhatsApp to the number provided [above or during the application process] about your application process?Message & data rates may apply and message frequency may vary. If you select no, we will only communicate with you via email and/or telephone calls. If you select yes and change your mind, you can always reply STOP to opt out. * Select...
USA - Self-Identification Survey Voluntary Self-Identification As described in our Applicant Privacy Notice, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in DoorDash’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Select...
Do you identify as transgender? * Select...
Are you Hispanic or Latinx? * Select...
Race (*Please select one option that best describes how you identify*) * Select...
#J-18808-Ljbffr