Fresh Dining Concepts
Fresh Dining Concepts is the leading franchisee of GoTo Foods—the franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team!
Position Summary The General Manager is responsible for achieving sales, labor, and food cost targets for store profitability. They exercise discretion in overall store operations, including supervising and directing staff, making staffing decisions, and ensuring guest satisfaction, product quality, and safety. The role is crucial in delivering an outstanding guest experience and involves day-to-day leadership to achieve various goals. The General Manager is required to exercise discretion regularly and customarily in managing the overall operations of the store. Most of the time is spent supervising and directing the workforce, making staffing decisions upon approval from the District Manager, HR, or the President of the company such as hiring, training, evaluating, disciplining, discharging, staffing, and scheduling.
Essential Duties and Responsibilities
Responsible for the store meeting the financial targets set forth by Fresh Dining Concepts, LLC—monitoring labor costs, food costs, and meeting sales goals; controlling variable operating expenses.
Manages the assets of the store, including maintaining the security and safety of the store.
Provides overall insight for cash handling and timely processing of required financial reports, including making bank deposits during the day and securing the "top safe".
Monitors inventory levels, production, waste, unauthorized "giveaways," etc. to control the cost of goods without compromising product quality.
Recruits, interviews, and hires staff for the store location.
Directs and coordinates the activities of all staff.
Ensures uniform policy is strictly adhered to—maintenance of dress code and personal appearance standards.
Provides/supervises training and onboarding of all new and existing staff.
Determines staffing needs and schedules all staff; bi‑weekly schedule (including a personal schedule) and provide to District Manager.
In consultation with the District Manager, determines a personal schedule as needed and informs staff through the weekly schedule.
Provides disciplined leadership to staff, setting clear expectations and holding the team and self accountable for results. Performs supervisory responsibilities including hiring, promotion, demotion, termination, and wage increase recommendations.
Provides accurate and timely monthly physical inventory.
Ensures timekeeping is accurate for all employees at the store.
Reviews and authorizes payment of invoices from vendors and other suppliers of goods and services; promptly transmits for payment as directed.
Directs operations to properly maintain all equipment and physical facilities at all times.
Supervises cleaning and maintenance of all equipment and physical facilities.
Ensures maintenance of all equipment and facilities according to manufacturer specifications.
Contacts approved service and repair sources for necessary repairs as directed by the District Manager.
Ensures prompt completion and transmission of all required paperwork, reports, etc., as directed by the District Manager.
Maintains files relating to operations and personnel, as directed by the corporate office and the District Manager.
Coordinates the execution of all promotional, marketing, advertising, and public relations activities as directed by the District Manager.
Recommends local promotional, marketing, advertising, and public relations activities—assisting the District Manager in developing and executing approved activities.
Recommends pricing strategies and special offers; executes as approved.
Maintains good working relations with mall management and staff; attends meetings and participates in Merchants Association, Mall Marketing Committee, or similar activities.
Complies with all Auntie Anne’s/Cinnabon (QSR Brand) and Fresh Dining Concepts, LLC policies and procedures, including federal and state regulations such as OSHA, EPA, Right to Know, EEO, ADA, etc.
Performs all essential duties safely and effectively, consistent with the prescribed method and guidelines established by Auntie Anne’s/Cinnabon and Fresh Dining Concepts, LLC.
Acts as a working manager on the front line with team members.
Performs other duties as assigned.
The duties, responsibilities, and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list.
Qualifications
High school diploma or equivalent (GED) required; BA/BS degree preferred or equivalent experience.
Experience coaching and developing teams in a retail environment.
Availability to work shifts, including nights, weekends, and holidays.
Job Requirements / Physical Demands
Must be 18 years old or older.
The essential job functions involve prolonged/stationary standing, walking, squatting, bending, and repetitive and constant hand/arm motions.
Ability to lift 50+ pounds.
Ability to work in a fast‑paced, highly stressed environment when dealing with systems, guests, and staff.
Work with agility.
Assist in training and developing new hires.
Occasional long hours within the state and federal applicable laws.
Ability to write simple correspondence in English and effectively share information in one‑on‑one and small group situations to guests and other employees who only speak English.
Ability to test products by taste, color, and smell.
License / Certifications
Reliable transportation.
Current ServSafe certification required; if not current, must pass ServSafe certification within 30 days of employment.
Food Handler Permit as required by local laws.
Compliance with all local Health Department requirements.
Job Competencies
Guest service, effective communication, teamwork/collaboration, dependability, reliability, quality and safety focus, integrity, results orientation, time management, motivation/initiative, adaptability/ambiguity, financial acumen, decision making, maintaining positive composure, personal learning, and leadership/coaching of people.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Seniority Level Mid‑Senior level
Employment Type Other
Job Function Management and Manufacturing
Industries Restaurants
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Position Summary The General Manager is responsible for achieving sales, labor, and food cost targets for store profitability. They exercise discretion in overall store operations, including supervising and directing staff, making staffing decisions, and ensuring guest satisfaction, product quality, and safety. The role is crucial in delivering an outstanding guest experience and involves day-to-day leadership to achieve various goals. The General Manager is required to exercise discretion regularly and customarily in managing the overall operations of the store. Most of the time is spent supervising and directing the workforce, making staffing decisions upon approval from the District Manager, HR, or the President of the company such as hiring, training, evaluating, disciplining, discharging, staffing, and scheduling.
Essential Duties and Responsibilities
Responsible for the store meeting the financial targets set forth by Fresh Dining Concepts, LLC—monitoring labor costs, food costs, and meeting sales goals; controlling variable operating expenses.
Manages the assets of the store, including maintaining the security and safety of the store.
Provides overall insight for cash handling and timely processing of required financial reports, including making bank deposits during the day and securing the "top safe".
Monitors inventory levels, production, waste, unauthorized "giveaways," etc. to control the cost of goods without compromising product quality.
Recruits, interviews, and hires staff for the store location.
Directs and coordinates the activities of all staff.
Ensures uniform policy is strictly adhered to—maintenance of dress code and personal appearance standards.
Provides/supervises training and onboarding of all new and existing staff.
Determines staffing needs and schedules all staff; bi‑weekly schedule (including a personal schedule) and provide to District Manager.
In consultation with the District Manager, determines a personal schedule as needed and informs staff through the weekly schedule.
Provides disciplined leadership to staff, setting clear expectations and holding the team and self accountable for results. Performs supervisory responsibilities including hiring, promotion, demotion, termination, and wage increase recommendations.
Provides accurate and timely monthly physical inventory.
Ensures timekeeping is accurate for all employees at the store.
Reviews and authorizes payment of invoices from vendors and other suppliers of goods and services; promptly transmits for payment as directed.
Directs operations to properly maintain all equipment and physical facilities at all times.
Supervises cleaning and maintenance of all equipment and physical facilities.
Ensures maintenance of all equipment and facilities according to manufacturer specifications.
Contacts approved service and repair sources for necessary repairs as directed by the District Manager.
Ensures prompt completion and transmission of all required paperwork, reports, etc., as directed by the District Manager.
Maintains files relating to operations and personnel, as directed by the corporate office and the District Manager.
Coordinates the execution of all promotional, marketing, advertising, and public relations activities as directed by the District Manager.
Recommends local promotional, marketing, advertising, and public relations activities—assisting the District Manager in developing and executing approved activities.
Recommends pricing strategies and special offers; executes as approved.
Maintains good working relations with mall management and staff; attends meetings and participates in Merchants Association, Mall Marketing Committee, or similar activities.
Complies with all Auntie Anne’s/Cinnabon (QSR Brand) and Fresh Dining Concepts, LLC policies and procedures, including federal and state regulations such as OSHA, EPA, Right to Know, EEO, ADA, etc.
Performs all essential duties safely and effectively, consistent with the prescribed method and guidelines established by Auntie Anne’s/Cinnabon and Fresh Dining Concepts, LLC.
Acts as a working manager on the front line with team members.
Performs other duties as assigned.
The duties, responsibilities, and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list.
Qualifications
High school diploma or equivalent (GED) required; BA/BS degree preferred or equivalent experience.
Experience coaching and developing teams in a retail environment.
Availability to work shifts, including nights, weekends, and holidays.
Job Requirements / Physical Demands
Must be 18 years old or older.
The essential job functions involve prolonged/stationary standing, walking, squatting, bending, and repetitive and constant hand/arm motions.
Ability to lift 50+ pounds.
Ability to work in a fast‑paced, highly stressed environment when dealing with systems, guests, and staff.
Work with agility.
Assist in training and developing new hires.
Occasional long hours within the state and federal applicable laws.
Ability to write simple correspondence in English and effectively share information in one‑on‑one and small group situations to guests and other employees who only speak English.
Ability to test products by taste, color, and smell.
License / Certifications
Reliable transportation.
Current ServSafe certification required; if not current, must pass ServSafe certification within 30 days of employment.
Food Handler Permit as required by local laws.
Compliance with all local Health Department requirements.
Job Competencies
Guest service, effective communication, teamwork/collaboration, dependability, reliability, quality and safety focus, integrity, results orientation, time management, motivation/initiative, adaptability/ambiguity, financial acumen, decision making, maintaining positive composure, personal learning, and leadership/coaching of people.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Seniority Level Mid‑Senior level
Employment Type Other
Job Function Management and Manufacturing
Industries Restaurants
#J-18808-Ljbffr