TireTutor
Salary: $85,000 - $95,000 + Bonus + Equity
Founded in 2018, Tire Tutor is a Boston‑based startup that has created the first true all‑in‑one Shop Management System for tire dealers. Our software seamlessly connects digital retail to in‑store operations, empowering businesses to thrive in the competitive tire industry. Led by a team of former CarGurus employees, we offer world‑class products, including a modern POS system with integrated tire ordering and online scheduling, websites featuring service forms and e‑commerce tire catalogs, B2B wholesale ordering software with real‑time inventory management, and machine‑learning‑driven advertising. Tire Tutor’s products are designed to support independent businesses, optimize their supply chain, improve their online presence, and sell more tires and services.
Job Overview We’re looking for a Customer Success Manager who will own the entire post‑onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth. This role blends strategic account management with outstanding customer service, ensuring our clients achieve their business goals and realize continuous value from our solutions. You’ll collaborate across product, engineering, and sales teams to act as the voice of the customer and ensure a world‑class experience.
What You’ll Do
Serve as the primary strategic advisor for customers post‑implementation, ensuring they achieve long‑term success
Manage the customer lifecycle, focusing on product adoption, retention, and identifying growth opportunities
Develop customer success plans to align with each customer’s workflows, technical requirements, and business goals
Train clients on the Tire Tutor platform and guide them through the adoption of features and best practices
Collaborate cross‑functionally with Product and Engineering to solve issues and deliver
Track customer health, conduct regular business reviews, and maintain playbooks for engagement
Qualifications
2+ years of experience in Customer Success, Account Management, or related client‑facing roles
Track record of owning client success by driving adoption, anticipating needs, and proactively solving problems
Strong technical aptitude – comfortable learning and explaining software systems, APIs, or integration
Ability to build trust and rapport with clients quickly and maintain strong relationships
Familiarity with CRM, project management, and collaboration tools (e.g., HubSpot, Asana, Google Workspace, Slack)
Located in the Boston area and able to visit the office in Government Center 2–3 times per week
Why Join Us?
Direct ownership over the customer lifecycle and product adoption
Key role in the growth and success of a high‑impact startup
Gain hands‑on experience across software, customer success, and operations
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology and Product Management
Industries Software Development
Benefits
Medical insurance
Vision insurance
Paid maternity leave
Paid paternity leave
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Founded in 2018, Tire Tutor is a Boston‑based startup that has created the first true all‑in‑one Shop Management System for tire dealers. Our software seamlessly connects digital retail to in‑store operations, empowering businesses to thrive in the competitive tire industry. Led by a team of former CarGurus employees, we offer world‑class products, including a modern POS system with integrated tire ordering and online scheduling, websites featuring service forms and e‑commerce tire catalogs, B2B wholesale ordering software with real‑time inventory management, and machine‑learning‑driven advertising. Tire Tutor’s products are designed to support independent businesses, optimize their supply chain, improve their online presence, and sell more tires and services.
Job Overview We’re looking for a Customer Success Manager who will own the entire post‑onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth. This role blends strategic account management with outstanding customer service, ensuring our clients achieve their business goals and realize continuous value from our solutions. You’ll collaborate across product, engineering, and sales teams to act as the voice of the customer and ensure a world‑class experience.
What You’ll Do
Serve as the primary strategic advisor for customers post‑implementation, ensuring they achieve long‑term success
Manage the customer lifecycle, focusing on product adoption, retention, and identifying growth opportunities
Develop customer success plans to align with each customer’s workflows, technical requirements, and business goals
Train clients on the Tire Tutor platform and guide them through the adoption of features and best practices
Collaborate cross‑functionally with Product and Engineering to solve issues and deliver
Track customer health, conduct regular business reviews, and maintain playbooks for engagement
Qualifications
2+ years of experience in Customer Success, Account Management, or related client‑facing roles
Track record of owning client success by driving adoption, anticipating needs, and proactively solving problems
Strong technical aptitude – comfortable learning and explaining software systems, APIs, or integration
Ability to build trust and rapport with clients quickly and maintain strong relationships
Familiarity with CRM, project management, and collaboration tools (e.g., HubSpot, Asana, Google Workspace, Slack)
Located in the Boston area and able to visit the office in Government Center 2–3 times per week
Why Join Us?
Direct ownership over the customer lifecycle and product adoption
Key role in the growth and success of a high‑impact startup
Gain hands‑on experience across software, customer success, and operations
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology and Product Management
Industries Software Development
Benefits
Medical insurance
Vision insurance
Paid maternity leave
Paid paternity leave
#J-18808-Ljbffr