Syncron
Join the EazyStock Customer Success Manager team at Syncron, a leading provider of inventory and price solutions for enterprise customers. EazyStock is a cloud‑based forecasting, purchasing and inventory optimisation tool that helps organisations reduce stock, increase service level and access real‑time KPI data.
Our mission We deliver a best‑in‑class cloud solution and build strong, lasting partnerships with customers worldwide. Our people are at the heart of our success – we hire great talent, empower them with training and tools, and help them thrive.
About the role The Customer Success Manager (CSM) is the face of the company, responsible for the full lifecycle of customer success. You will lead new‑customer implementation, provide long‑term guidance, and be the voice of the customer for product improvement and support initiatives.
What would you do? As a CSM you will:
Attend, contribute to, and eventually lead Discovery Workshops with customers.
Map customer requirements to EazyStock capabilities.
Assist customers in mapping their data to EazyStock interface specifications.
Work with our implementation team to configure the EazyStock solution.
Test inbound customer data and EazyStock results.
Provide user training.
Create SQL reports to support specific testing use cases.
After the customer is live you will:
Hold regular value reviews with all customers to ensure they meet goals and identify evolving needs.
Monitor usage, analyse results and KPIs.
Provide ongoing training on advanced functionality and new releases.
Encourage customer advocacy via reviews, whitepapers and video case studies.
Seek upsell opportunities.
Serve as the first point of contact for expert advice and timely solutions, liaising with the XS team as needed.
Identify functionality gaps, scope solutions and liaise with the Products Team for development.
Who you are / What we expect
Some demonstrable working experience in Supply Chain, Purchasing or Forecasting.
Business English proficiency with clear, concise presentation skills.
Ability to train and coach users through the EazyStock journey.
Proactive, self‑motivated, and customer‑centric.
Experience using Microsoft Word, Excel, PowerPoint and Outlook (or equivalents).
Strong organisational and prioritisation skills.
Willingness to travel to customer sites as required.
Comfortable with rapid change and ability to give, receive and act on feedback.
The icing on the cake
Project Management Experience (particularly in software).
Experience in a cloud SaaS organisation and cloud software implementations.
Customer Success / Account Management experience.
Experience working in a growth business or in direct sales processes.
Degree or further education in a domain or software‑related subject.
Experience with Salesforce, JIRA, Freshdesk or similar tools.
Intermediate or advanced Microsoft Excel skills.
Proficiency with SQL writing and database structures.
Additional language proficiency.
We offer
Genuinely flexible hybrid working.
Structured onboarding training plan.
Career Progression Model with clear guidance on development – choose Customer Success or Management paths.
The role could also be available as a Senior Customer Success Manager for individuals with directly relevant SaaS and Supply Chain/Purchasing/Forecasting experience.
Unsure you meet all the job requirements but passionate about the role?
Apply anyway!
Syncron values diversity and welcomes all candidates, even those with non‑traditional backgrounds. We believe in transferable skills and a shared passion for success.
Manufacturing companies are shifting from selling products to delivering services – we are driving this transformation together with our customers, helping them reduce costs and manual processes while building a connected service experience.
Our goal:
to make the complex simple.
Visit
syncron.com
to learn more about who we are and what we do.
If you encounter any potential ethical or legal violations, you may submit a report to Syncron’s dedicated Whistleblowing Platform.
#J-18808-Ljbffr
Our mission We deliver a best‑in‑class cloud solution and build strong, lasting partnerships with customers worldwide. Our people are at the heart of our success – we hire great talent, empower them with training and tools, and help them thrive.
About the role The Customer Success Manager (CSM) is the face of the company, responsible for the full lifecycle of customer success. You will lead new‑customer implementation, provide long‑term guidance, and be the voice of the customer for product improvement and support initiatives.
What would you do? As a CSM you will:
Attend, contribute to, and eventually lead Discovery Workshops with customers.
Map customer requirements to EazyStock capabilities.
Assist customers in mapping their data to EazyStock interface specifications.
Work with our implementation team to configure the EazyStock solution.
Test inbound customer data and EazyStock results.
Provide user training.
Create SQL reports to support specific testing use cases.
After the customer is live you will:
Hold regular value reviews with all customers to ensure they meet goals and identify evolving needs.
Monitor usage, analyse results and KPIs.
Provide ongoing training on advanced functionality and new releases.
Encourage customer advocacy via reviews, whitepapers and video case studies.
Seek upsell opportunities.
Serve as the first point of contact for expert advice and timely solutions, liaising with the XS team as needed.
Identify functionality gaps, scope solutions and liaise with the Products Team for development.
Who you are / What we expect
Some demonstrable working experience in Supply Chain, Purchasing or Forecasting.
Business English proficiency with clear, concise presentation skills.
Ability to train and coach users through the EazyStock journey.
Proactive, self‑motivated, and customer‑centric.
Experience using Microsoft Word, Excel, PowerPoint and Outlook (or equivalents).
Strong organisational and prioritisation skills.
Willingness to travel to customer sites as required.
Comfortable with rapid change and ability to give, receive and act on feedback.
The icing on the cake
Project Management Experience (particularly in software).
Experience in a cloud SaaS organisation and cloud software implementations.
Customer Success / Account Management experience.
Experience working in a growth business or in direct sales processes.
Degree or further education in a domain or software‑related subject.
Experience with Salesforce, JIRA, Freshdesk or similar tools.
Intermediate or advanced Microsoft Excel skills.
Proficiency with SQL writing and database structures.
Additional language proficiency.
We offer
Genuinely flexible hybrid working.
Structured onboarding training plan.
Career Progression Model with clear guidance on development – choose Customer Success or Management paths.
The role could also be available as a Senior Customer Success Manager for individuals with directly relevant SaaS and Supply Chain/Purchasing/Forecasting experience.
Unsure you meet all the job requirements but passionate about the role?
Apply anyway!
Syncron values diversity and welcomes all candidates, even those with non‑traditional backgrounds. We believe in transferable skills and a shared passion for success.
Manufacturing companies are shifting from selling products to delivering services – we are driving this transformation together with our customers, helping them reduce costs and manual processes while building a connected service experience.
Our goal:
to make the complex simple.
Visit
syncron.com
to learn more about who we are and what we do.
If you encounter any potential ethical or legal violations, you may submit a report to Syncron’s dedicated Whistleblowing Platform.
#J-18808-Ljbffr