The Paper Store
Position Overview
TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise.
Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit.
Store Team Leader is responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Store Team Leader also builds and inspires high-performing teams who achieve sales goals, manages payroll, trains staff in all areas of the store, executes and maintains visual presentation standards, maintains operational efficiencies, and holds the team accountable for upholding The Paper Store mission statement, standards, and policies. The Store Team Leader reports to the District Manager.
Key Responsibilities
Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customer’s needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive, and respectful of customers
Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
Create a positive work environment by modeling ethical behavior, fostering open communication and maintaining confidential information as required
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines (select locations)
Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business
Demonstrate a commitment to training and development utilizing all training resources available
Execute strategies to drive sales and customer loyalty through Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments
Continually train and coach associates in all areas of the business including visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors
Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback, and motivation)
Build positive working relationships with District Manager, peers, merchandisers and corporate partners
Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect
Effectively manage supply, and payroll budgets on a weekly/monthly basis
Perform management functions as expected (opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.)
Complete all other related tasks/direction as assigned by the District Manager within assigned time frame
Achieve hiring goals, maintain a staff that meets the needs of the business, and retain top talent
Fill open positions within 30 days by actively networking and recruiting
Ensure compliance to all company Policies, Procedures and expectations
Job Requirements
Previous experience in specialty retail management is preferred
College degree preferred
Ability to adapt to and lead change
Ability to work a flexible schedule to include nights, weekends, and holidays; must be able to work a schedule that fits the needs of the business
Ability to create a team environment through positive leadership
Professional presentation in attire, demeanor, appearance, and compliance to company dress code
Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
Ability to multitask, while being attentive to customers
Proficient in using Microsoft Office and POS Systems
Ability to work autonomously while paying strong attention to detail
Ability to be mobile on the sales floor and/or stock room for extended periods of time
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
Equal Opportunity Statement The Paper Store is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.
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Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit.
Store Team Leader is responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Store Team Leader also builds and inspires high-performing teams who achieve sales goals, manages payroll, trains staff in all areas of the store, executes and maintains visual presentation standards, maintains operational efficiencies, and holds the team accountable for upholding The Paper Store mission statement, standards, and policies. The Store Team Leader reports to the District Manager.
Key Responsibilities
Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customer’s needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive, and respectful of customers
Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
Create a positive work environment by modeling ethical behavior, fostering open communication and maintaining confidential information as required
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines (select locations)
Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business
Demonstrate a commitment to training and development utilizing all training resources available
Execute strategies to drive sales and customer loyalty through Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments
Continually train and coach associates in all areas of the business including visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors
Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback, and motivation)
Build positive working relationships with District Manager, peers, merchandisers and corporate partners
Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect
Effectively manage supply, and payroll budgets on a weekly/monthly basis
Perform management functions as expected (opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.)
Complete all other related tasks/direction as assigned by the District Manager within assigned time frame
Achieve hiring goals, maintain a staff that meets the needs of the business, and retain top talent
Fill open positions within 30 days by actively networking and recruiting
Ensure compliance to all company Policies, Procedures and expectations
Job Requirements
Previous experience in specialty retail management is preferred
College degree preferred
Ability to adapt to and lead change
Ability to work a flexible schedule to include nights, weekends, and holidays; must be able to work a schedule that fits the needs of the business
Ability to create a team environment through positive leadership
Professional presentation in attire, demeanor, appearance, and compliance to company dress code
Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
Ability to multitask, while being attentive to customers
Proficient in using Microsoft Office and POS Systems
Ability to work autonomously while paying strong attention to detail
Ability to be mobile on the sales floor and/or stock room for extended periods of time
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
Equal Opportunity Statement The Paper Store is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.
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