LensCrafters
LensCrafters - Licensed Store Manager 3- #1628 Treasure Coast Mall
LensCrafters, Jensen Beach, Florida, us, 34958
LensCrafters - Licensed Store Manager 3- #1628 Treasure Coast Mall
Position: Full‑time
Store #: 001628
Requisition ID: 895958
Major Duties & Responsibilities
Ensure the LensCrafters team provides unsurpassed customer service.
Provide training and coaching to the team using company provided programs.
Analyze reporting to create and implement action plans that improve store KPIs, such as NPS, sales to plan, customer count, complete pair, labor, training saturation, exam growth, and other metrics.
Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time.
Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
Take pride in the store and guide the team to execute all operational, inventory, and visual tasks in accordance with guidelines to ensure the best customer and patient experience.
Ensure all company‑approved safety programs are implemented and maintained consistently to maintain a safe and fun working environment.
Basic Qualifications
High School graduate or equivalent.
State licensure (if applicable) and/or ABO Certification in non‑licensed states.
4+ years management/supervisory experience.
Comprehensive knowledge of operations, processes, and business implications.
Strong influencing and negotiating skills.
Team building and management skills.
Knowledge of current optical theory and merchandise.
Strong communication, listening, and basic math skills.
Sales skills and familiarity with cash registers, computers, and calculators.
Ability to manage time under aggressive deadlines.
Preferred Qualifications
College degree or equivalent.
LensCrafters Final Inspector Certification.
LensCrafters Quality, Fitting, and Adjusting Program.
Previous experience in customer service and retail.
Knowledge of current store merchandise.
High level of business acumen to include detailed knowledge of LC Dashboard.
Benefits & Total Rewards Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, perceived victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law.
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Major Duties & Responsibilities
Ensure the LensCrafters team provides unsurpassed customer service.
Provide training and coaching to the team using company provided programs.
Analyze reporting to create and implement action plans that improve store KPIs, such as NPS, sales to plan, customer count, complete pair, labor, training saturation, exam growth, and other metrics.
Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time.
Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
Take pride in the store and guide the team to execute all operational, inventory, and visual tasks in accordance with guidelines to ensure the best customer and patient experience.
Ensure all company‑approved safety programs are implemented and maintained consistently to maintain a safe and fun working environment.
Basic Qualifications
High School graduate or equivalent.
State licensure (if applicable) and/or ABO Certification in non‑licensed states.
4+ years management/supervisory experience.
Comprehensive knowledge of operations, processes, and business implications.
Strong influencing and negotiating skills.
Team building and management skills.
Knowledge of current optical theory and merchandise.
Strong communication, listening, and basic math skills.
Sales skills and familiarity with cash registers, computers, and calculators.
Ability to manage time under aggressive deadlines.
Preferred Qualifications
College degree or equivalent.
LensCrafters Final Inspector Certification.
LensCrafters Quality, Fitting, and Adjusting Program.
Previous experience in customer service and retail.
Knowledge of current store merchandise.
High level of business acumen to include detailed knowledge of LC Dashboard.
Benefits & Total Rewards Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, perceived victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law.
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