Hyatt
Lifestyle Openings & Conversions Manager (Remote Opportunity)
Hyatt, Chicago, Illinois, United States, 60290
Lifestyle Openings & Conversions Manager (Remote Opportunity)
1 day ago Be among the first 25 applicants
Hyatt seeks an enthusiastic Lifestyle Openings & Conversions Manager to join our team. This role combines project management, training, and operational support with a strong emphasis on brand standards during hotel openings or the transition process. If you’re considering this role, you should be comfortable with frequent travel, highly organized, and able to train teams on a variety of operational and brand standards. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections with colleagues, customers, and guests across the organization.
Organization – Hyatt Corporate Office: At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest‑growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care For Our People: What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are: As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results‑driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role: This role requires a high level of expertise in hospitality and project management, especially in operations, training, and brand standards, as well as the capability to oversee multiple large‑scale projects and collaborate with diverse teams.
Training & Operational Support
Act as a corporate resource for hotel openings, focusing on training and supporting hotels in Food and Beverage, Rooms, Brand Standards, Quality Assurance, Brand Programs, and Operational Efficiencies.
Deliver on‑site training for hotels that require operational improvements, as directed by the Regional VPs of Operations, VP of Openings & Transitions, and the Director of Openings & Transitions.
Pre‑opening & Conversion Management
Host and manage pre‑opening, transition, and de‑flag calls for all assigned hotels.
Liaise with property RVPs, document call details, distribute follow‑up notes, and upload all relevant documentation to Pacer.
HyBar Meeting Preparation
Host virtual HyBar training for assigned openings, collaborating with design services, project services, engineering, and operations to ensure the hotel opening is on track and identify adjustments as necessary.
Scheduling and Conference Calls
Schedule and conduct conference calls with hotels and vendors to review Food and Beverage Brand Approved Products, training schedules, and operational progress during the pre‑opening phase.
Training & Mentorship
Develop training schedules tailored to each hotel opening and arrange discussion calls with hotels to confirm their readiness.
Guide hotels in implementing Brand Programs, F&B updates, and in managing relationships with approved vendors and brand‑approved products.
Monitor the critical path toolkit for the hotel opening, communicate with hotels to ensure milestones are being met, and adjust plans when necessary.
Collaboration with Stakeholders
Collaborate closely with the hotel’s executive team, management companies, owners, Project Services, IT, vendors, and on‑site Project Management during the hotel opening week to ensure everything is running smoothly.
Updating Hyatt's Systems & Resources
Update and edit content on HyattConnect and Pacer, ensuring all departmental resources are current and easily accessible to relevant teams.
Work closely with Operations leads to update F&B guides, recipes, setups, equipment, and food training materials.
Commitment to Core Values
Demonstrate a strong commitment to Hyatt's core values throughout the role, ensuring that the company’s standards and culture are reflected in the work done.
Extensive knowledge of Hyatt’s operations, brand standards, and tools.
Strong organizational and communication skills for managing multiple tasks, calls, and timelines. Leadership and mentoring abilities to support hotel teams and improve operational performance.
Willingness to travel on short notice and to work during holidays, ensuring timely support for hotel openings.
Ability to spend 8‑9 consecutive nights or more away from home while on assignment, providing on‑ground support during crucial stages of hotel openings.
Effectively communicate and engage with a wide range of individuals, including hotel staff, vendors, executives, and operations teams.
Quick‑thinking problem‑solving and proactive solution development under time constraints.
Remain calm, stay focused, and develop plans to address unforeseen obstacles during hotel opening processes.
Qualifications Experience Required
4+ years minimum in the position of Department Head, Assistant Director of Operations, Assistant General Manager, or General Manager (Full‑Service Hotel experience preferred).
Hotel Opening Experience in either Assistant Director of Operations, Department Head, or General Manager Role.
4+ years’ hands‑on experience in Food and Beverage and Rooms operations.
Fluency in Spanish, both written and spoken.
ServSafe certification.
Alcohol Awareness Training or equivalent.
Training Certification (Train the Trainer).
Experience Preferred
4‑year College Degree or Equivalent experience.
Working knowledge of Hyatt PMS, POS (Simphony and Infrasys), HotSOS, BOB/HyGEO, and other hotel systems.
Proven training experience, including one‑on‑one or group training, and hands‑on experience in hotel or classroom environments.
The salary range for this position is $98,600 - $115,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
Seniority level: Mid‑Senior level
•
Employment type: Full‑time
•
Job function: Project Management and Information Technology
•
Industries: Hospitality
Referrals increase your chances of interviewing at Hyatt by 2x
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
#J-18808-Ljbffr
Hyatt seeks an enthusiastic Lifestyle Openings & Conversions Manager to join our team. This role combines project management, training, and operational support with a strong emphasis on brand standards during hotel openings or the transition process. If you’re considering this role, you should be comfortable with frequent travel, highly organized, and able to train teams on a variety of operational and brand standards. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections with colleagues, customers, and guests across the organization.
Organization – Hyatt Corporate Office: At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest‑growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care For Our People: What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are: As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results‑driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role: This role requires a high level of expertise in hospitality and project management, especially in operations, training, and brand standards, as well as the capability to oversee multiple large‑scale projects and collaborate with diverse teams.
Training & Operational Support
Act as a corporate resource for hotel openings, focusing on training and supporting hotels in Food and Beverage, Rooms, Brand Standards, Quality Assurance, Brand Programs, and Operational Efficiencies.
Deliver on‑site training for hotels that require operational improvements, as directed by the Regional VPs of Operations, VP of Openings & Transitions, and the Director of Openings & Transitions.
Pre‑opening & Conversion Management
Host and manage pre‑opening, transition, and de‑flag calls for all assigned hotels.
Liaise with property RVPs, document call details, distribute follow‑up notes, and upload all relevant documentation to Pacer.
HyBar Meeting Preparation
Host virtual HyBar training for assigned openings, collaborating with design services, project services, engineering, and operations to ensure the hotel opening is on track and identify adjustments as necessary.
Scheduling and Conference Calls
Schedule and conduct conference calls with hotels and vendors to review Food and Beverage Brand Approved Products, training schedules, and operational progress during the pre‑opening phase.
Training & Mentorship
Develop training schedules tailored to each hotel opening and arrange discussion calls with hotels to confirm their readiness.
Guide hotels in implementing Brand Programs, F&B updates, and in managing relationships with approved vendors and brand‑approved products.
Monitor the critical path toolkit for the hotel opening, communicate with hotels to ensure milestones are being met, and adjust plans when necessary.
Collaboration with Stakeholders
Collaborate closely with the hotel’s executive team, management companies, owners, Project Services, IT, vendors, and on‑site Project Management during the hotel opening week to ensure everything is running smoothly.
Updating Hyatt's Systems & Resources
Update and edit content on HyattConnect and Pacer, ensuring all departmental resources are current and easily accessible to relevant teams.
Work closely with Operations leads to update F&B guides, recipes, setups, equipment, and food training materials.
Commitment to Core Values
Demonstrate a strong commitment to Hyatt's core values throughout the role, ensuring that the company’s standards and culture are reflected in the work done.
Extensive knowledge of Hyatt’s operations, brand standards, and tools.
Strong organizational and communication skills for managing multiple tasks, calls, and timelines. Leadership and mentoring abilities to support hotel teams and improve operational performance.
Willingness to travel on short notice and to work during holidays, ensuring timely support for hotel openings.
Ability to spend 8‑9 consecutive nights or more away from home while on assignment, providing on‑ground support during crucial stages of hotel openings.
Effectively communicate and engage with a wide range of individuals, including hotel staff, vendors, executives, and operations teams.
Quick‑thinking problem‑solving and proactive solution development under time constraints.
Remain calm, stay focused, and develop plans to address unforeseen obstacles during hotel opening processes.
Qualifications Experience Required
4+ years minimum in the position of Department Head, Assistant Director of Operations, Assistant General Manager, or General Manager (Full‑Service Hotel experience preferred).
Hotel Opening Experience in either Assistant Director of Operations, Department Head, or General Manager Role.
4+ years’ hands‑on experience in Food and Beverage and Rooms operations.
Fluency in Spanish, both written and spoken.
ServSafe certification.
Alcohol Awareness Training or equivalent.
Training Certification (Train the Trainer).
Experience Preferred
4‑year College Degree or Equivalent experience.
Working knowledge of Hyatt PMS, POS (Simphony and Infrasys), HotSOS, BOB/HyGEO, and other hotel systems.
Proven training experience, including one‑on‑one or group training, and hands‑on experience in hotel or classroom environments.
The salary range for this position is $98,600 - $115,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
Seniority level: Mid‑Senior level
•
Employment type: Full‑time
•
Job function: Project Management and Information Technology
•
Industries: Hospitality
Referrals increase your chances of interviewing at Hyatt by 2x
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
#J-18808-Ljbffr