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Club Pilates

General Manager

Club Pilates, Santa Fe, New Mexico, us, 87503

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Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well‑established, nation‑wide brand, committed to providing affordable and accessible Pilates to the community.

Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500‑hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Club Pilates has already sold 700 territories throughout the United States and continues to expand internationally. Its 450+ instructors provide over 6 million workouts a year to tens of thousands of members. For more information, visit www.clubpilates.com

POSITION The purpose of the General Manager is to manage the studio overall. The primary focus is directing sales representatives with new membership sales by bringing new members to the studio and booking them into Intro classes. The General Manager also has the role of creating a positive welcoming environment, overseeing studio cleanliness/maintenance & retaining current members. Pilates fitness knowledge or background is preferred but not required. The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members.

REQUIREMENTS

Strong leadership qualities - personal drive, initiative & organizational skills

Ability to confidently sell to clients

Comfort working with budgets, payroll, revenue and forecasting

Effective critical thinking and problem solving skills

Successful time management

2+ years of retail/service sales or fitness sales experience

Excellent communication and strong customer service skills

Goal-oriented with an ability to achieve sales in memberships, retail, private training, and teacher training

Solid writing and grammar skills

Ability to learn and use the Club Ready software system

Social media savvy and knowledge of site maintenance and relevant postings

Ability to take quality photographs

Ability to stand or sit for up to 8 hours throughout the workday

Fluent in English and have excellent communication skills via in person, phone and email

Highly organized, proficient in data management

Work under pressure and meet tight deadlines

Professional, punctual, reliable and neat

Strong attention to detail and accuracy

Trustworthy and able to handle confidential information

Work harmoniously with co‑workers, clients and the general public

Stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices

Proficient computer skills

Daily and/or occasional travel may be required

PREFERRED REQUIREMENTS

AED/CPR Certified

Associate’s Degree or higher education degree

RESPONSIBILITIES

Execute sales process of lead generation, follow up, and close

Create monthly sales planning and team focus

Conduct tours of the facility while building relationships and targeting individual needs and wants

Maintain a high level of personal sales production

Develop selling skills and mentor sales representatives to meet goals

Book quality appointments to achieve monthly sales quota

Emphasize and enforce club objectives as a fitness and wellness provider

Present available services to current or prospective members

Create and maintain the work schedule for sales representatives

Serve as front desk first responder – cover shifts and vacancies from sales representatives

Coordinate disciplinary actions of employees with Director

Provide weekly data reports

Participate in weekly coaching/training appointments from corporate

Maintain & schedule all studio social media postings

Take frequent photographs of members and studio activities

Participate in special events (health fairs, grand openings, marathons, community and hospital events) to promote the club

Oversee and maintain the cleanliness and organization of the studio

Other duties as assigned

COMPENSATION & PERKS

Competitive hourly wage based on experience

Additional bonuses for achieving studio goals

Commission paid on sales

Opportunity for performance‑based bonus

Free Pilates classes

Growth opportunities within the studio, including additional sales and management positions

JOB DETAILS

Job Type: Full‑time

Work Location: On‑site

Pay: $18–$24/hr

Expected hours: 35 hours per week

BENEFITS

401(k) matching

Flexible spending account

Health insurance

Paid time off

SHIFT

Evening shift

Morning shift

APPLICATION QUESTION(s)

How many years of sales experience do you have?

EDUCATION

Associate (Required)

EXPERIENCE

Sales: 2 years (Required)

Supervising: 1 year (Required)

Customer Service: 3 years (Required)

Day Shift: (Required)

Night Shift: (Required)

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