Signia by Hilton San Jose
Senior Event Manager - Signia by Hilton San Jose
Signia by Hilton San Jose, San Jose, California, United States, 95199
Senior Event Manager - Signia by Hilton San Jose
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Senior Event Manager - Signia by Hilton San Jose
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Signia by Hilton San Jose . Across the street from Plaza de César Chávez Park and within walking distance of the San Jose Convention Center, Signia by Hilton San Jose offers a prime location in the capital of Silicon Valley. Setting the stage for a new class of business travel, you’ll find over 55,000 sq. ft. of meeting and function space. Signature culinary experiences, an outdoor rooftop pool, and extensive fitness facilities complete your stay.
Position Summary The Signia by Hilton San Jose is looking for a Senior Event Services Manager to join their team! We are looking for candidates with 2+ years of Hotel event management experience handling all Groups and Events. Looking for someone that understands how to do BEOs, understands deadlines for rooming list, commission, etc. Someone who has a great positive and energetic attitude, a team player, and someone who wants to be a part of Signia by Hilton!
Responsibilities As Senior Event Services Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre‑event, event, and post‑event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.
To organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Values and Attributes
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
About Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Work Locations Hilton San Jose
Schedule Full-time
Brand Signia Hilton
Job Catering and Event Services
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Senior Event Manager - Signia by Hilton San Jose
role at
Signia by Hilton San Jose . Across the street from Plaza de César Chávez Park and within walking distance of the San Jose Convention Center, Signia by Hilton San Jose offers a prime location in the capital of Silicon Valley. Setting the stage for a new class of business travel, you’ll find over 55,000 sq. ft. of meeting and function space. Signature culinary experiences, an outdoor rooftop pool, and extensive fitness facilities complete your stay.
Position Summary The Signia by Hilton San Jose is looking for a Senior Event Services Manager to join their team! We are looking for candidates with 2+ years of Hotel event management experience handling all Groups and Events. Looking for someone that understands how to do BEOs, understands deadlines for rooming list, commission, etc. Someone who has a great positive and energetic attitude, a team player, and someone who wants to be a part of Signia by Hilton!
Responsibilities As Senior Event Services Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre‑event, event, and post‑event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.
To organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Values and Attributes
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
About Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Work Locations Hilton San Jose
Schedule Full-time
Brand Signia Hilton
Job Catering and Event Services
#J-18808-Ljbffr