University of Southern California
Scheduler - LV Durango Family Medicine Clinic - Full Time 10 Hour Days (Non-Exem
University of Southern California, Las Vegas, Nevada, us, 89105
Scheduler – LV Durango Family Medicine Clinic – Full Time, 10 Hour Days (Non-Exempt) (Non-Union)
The Scheduler performs clerical and communication functions in the department/clinic. They schedule patient appointments, provide courteous reception, answer phones, register new patients, perform office duties, review referrals, conduct insurance verification, and work with physicians in the clinic.
The Scheduler is the first point of contact for all patients, ensuring a superior customer service experience in line with the Center's mission and vision. Responsibilities include greeting patients, answering calls, clarifying needs, confirming identity and eligibility, obtaining signatures, scheduling appointments, and addressing questions.
Essential Duties
Acts as the positive “face” of the Health Center as the main point of contact for participants and families.
Support center operations by greeting and checking in patients, scheduling appointments, and other front desk functions.
Schedule appointments, confirm patient availability, and verify details.
Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate.
Answer telephone promptly and professionally; direct calls as needed.
Use sound judgement with upset patients and determine escalation.
Maintain all delegated worklists through the electronic medical record.
Use equipment safely and efficiently.
Handle patient requests and questions appropriately.
Provide benefit plan and eligibility information to participants, providers, unions, employers, and others.
Adhere to the Culinary Health Center and Jayakumar NV PC policies and procedures.
Perform duties as care coordinator when assigned.
Other duties as assigned.
Required Qualifications
High school diploma or equivalent.
Understanding of medical terminology.
Ability to interview patients and interface with physicians, nurses, and other staff.
Preferred Qualifications
One year of experience in customer service, preferably in a medical environment.
Required Licenses/Certifications
Fire Life Safety Training (LA City). If not issued at hire, one must be obtained within 30 days and renewed before expiration.
Hourly rate range: $21.00 - $27.01.
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The Scheduler is the first point of contact for all patients, ensuring a superior customer service experience in line with the Center's mission and vision. Responsibilities include greeting patients, answering calls, clarifying needs, confirming identity and eligibility, obtaining signatures, scheduling appointments, and addressing questions.
Essential Duties
Acts as the positive “face” of the Health Center as the main point of contact for participants and families.
Support center operations by greeting and checking in patients, scheduling appointments, and other front desk functions.
Schedule appointments, confirm patient availability, and verify details.
Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate.
Answer telephone promptly and professionally; direct calls as needed.
Use sound judgement with upset patients and determine escalation.
Maintain all delegated worklists through the electronic medical record.
Use equipment safely and efficiently.
Handle patient requests and questions appropriately.
Provide benefit plan and eligibility information to participants, providers, unions, employers, and others.
Adhere to the Culinary Health Center and Jayakumar NV PC policies and procedures.
Perform duties as care coordinator when assigned.
Other duties as assigned.
Required Qualifications
High school diploma or equivalent.
Understanding of medical terminology.
Ability to interview patients and interface with physicians, nurses, and other staff.
Preferred Qualifications
One year of experience in customer service, preferably in a medical environment.
Required Licenses/Certifications
Fire Life Safety Training (LA City). If not issued at hire, one must be obtained within 30 days and renewed before expiration.
Hourly rate range: $21.00 - $27.01.
#J-18808-Ljbffr