Walgreens
Emerging Store Manager
at Walgreens Join the team as an Emerging Store Manager at Walgreens, responsible for supervising customer service associates, managing the front end of the store, and recommending operational improvements for both Pharmacy and Retail Store. Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. Monitors customer service, provides coaching, training, and develops plans for improvements in both the front‑end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. Accountable for improving overall customer service metrics. Operations
Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records and time off, and managing scheduling conflicts to ensure coverage. Collaborates with external partners to drive the future of Walgreens stores. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. Supports Store Manager in leveraging data, analysis, and team member input to make fact‑based decisions, follow up, and monitor impact. Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and all aspects of bookkeeping. Supervises front‑end and pharmacy inventory, completing resets/revisions and price changes; analyzes trends to create corrective action plans; trains/coaches team members to follow inventory SOPs. Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. Ensures store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. Ensures team members have a working knowledge of all computer and technology systems and software. Provides for the safety and well‑being of team members; effectively utilizes the Security Operations Center. Complies with all company policies and procedures, manages operations of assigned location including strict compliance with all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. Completes special assignments and other tasks as assigned. Full Store Operation Business Performance Management
Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. Uses operating statements, KPIs, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities and ensure growth and performance through new initiatives as directed by the Support Center. Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. People & Performance Management
Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable career development. Responsible for team member discipline, coaching meetings, and recommendation regarding performance management, including discipline and termination when appropriate. Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and recognition to enhance effectiveness. Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long‑term staffing needs, develops talent plan, manages candidate pool, participates in interviews and makes hiring decisions. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Establishes a culture of accountability through clear expectations and performance management, performance improvement plans, and constructive discipline. Training & Personal Development
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders. Monitors own performance, seeks continuous feedback from leaders and team members, and commits to self‑development; has an Individual Development Plan in place. Obtains and maintains valid pharmacy technician license as required by state. Communications
Communicates regularly with team members through one‑on‑one discussions and group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns. Assists Store Manager in planning and communicating the company and store strategy. Basic Qualifications
Bachelor’s degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). Demonstrated leadership abilities that include professional business ethics, self‑motivation, and strong communication skills and strong business acumen. Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Willingness to work flexible schedule including extended days, evenings, and weekend hours. Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location. Ability to transfer to other Walgreens retail assets located within the same hiring Area. Preferred Qualifications
Bachelor’s Degree. Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front‑end and pharmacy. External candidates: Business majors. Prior retail or food industry experience. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This role will remain open until filled. Pay range: $45,000 – $71,550. For benefits, see http://jobs.walgreens.com/benefits. Seniority level
Not Applicable Employment type
Full‑time Job function
Sales and Business Development
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at Walgreens Join the team as an Emerging Store Manager at Walgreens, responsible for supervising customer service associates, managing the front end of the store, and recommending operational improvements for both Pharmacy and Retail Store. Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. Monitors customer service, provides coaching, training, and develops plans for improvements in both the front‑end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. Accountable for improving overall customer service metrics. Operations
Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records and time off, and managing scheduling conflicts to ensure coverage. Collaborates with external partners to drive the future of Walgreens stores. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. Supports Store Manager in leveraging data, analysis, and team member input to make fact‑based decisions, follow up, and monitor impact. Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and all aspects of bookkeeping. Supervises front‑end and pharmacy inventory, completing resets/revisions and price changes; analyzes trends to create corrective action plans; trains/coaches team members to follow inventory SOPs. Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. Ensures store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. Ensures team members have a working knowledge of all computer and technology systems and software. Provides for the safety and well‑being of team members; effectively utilizes the Security Operations Center. Complies with all company policies and procedures, manages operations of assigned location including strict compliance with all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. Completes special assignments and other tasks as assigned. Full Store Operation Business Performance Management
Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. Uses operating statements, KPIs, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities and ensure growth and performance through new initiatives as directed by the Support Center. Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. People & Performance Management
Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable career development. Responsible for team member discipline, coaching meetings, and recommendation regarding performance management, including discipline and termination when appropriate. Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and recognition to enhance effectiveness. Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long‑term staffing needs, develops talent plan, manages candidate pool, participates in interviews and makes hiring decisions. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Establishes a culture of accountability through clear expectations and performance management, performance improvement plans, and constructive discipline. Training & Personal Development
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders. Monitors own performance, seeks continuous feedback from leaders and team members, and commits to self‑development; has an Individual Development Plan in place. Obtains and maintains valid pharmacy technician license as required by state. Communications
Communicates regularly with team members through one‑on‑one discussions and group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns. Assists Store Manager in planning and communicating the company and store strategy. Basic Qualifications
Bachelor’s degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). Demonstrated leadership abilities that include professional business ethics, self‑motivation, and strong communication skills and strong business acumen. Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Willingness to work flexible schedule including extended days, evenings, and weekend hours. Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location. Ability to transfer to other Walgreens retail assets located within the same hiring Area. Preferred Qualifications
Bachelor’s Degree. Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front‑end and pharmacy. External candidates: Business majors. Prior retail or food industry experience. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This role will remain open until filled. Pay range: $45,000 – $71,550. For benefits, see http://jobs.walgreens.com/benefits. Seniority level
Not Applicable Employment type
Full‑time Job function
Sales and Business Development
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