eGain Corporation
Director, Application Engineering
eGain Corporation, Sunnyvale, California, United States, 94087
Director of Application Engineering
eGain is the leader in AI knowledge management solutions for enterprises. As organizations recognize the critical value of trusted knowledge and content feeding AI systems, eGain provides the single source of truth—explainable, reliable, and maintainable—that serves as the repository for all enterprise know‑how including SOPs, policy documents, troubleshooting guides, and product information. This foundation enables scalable and effective AI automation of business operations, with customer service as the primary point of ROI. Our solutions power leading companies including JP Morgan, Liberty Mutual, Florida Blue, and Bosch.
Opportunity Join us in reimagining knowledge management as mission‑critical infrastructure for the AI‑powered enterprise. We’re seeking talented, hungry, and bold leaders to shape the future of how enterprises leverage AI and knowledge at scale.
Position Overview As Director of Application Engineering, you will lead the development of customer‑facing applications that bring eGain’s AI knowledge management capabilities to life. You’ll oversee the creation of intuitive, powerful interfaces and applications that enable customer service agents, knowledge managers, and business users to harness the full power of enterprise knowledge and AI.
Key Responsibilities
Lead the engineering teams responsible for eGain’s core applications including knowledge authoring, search and discovery, agent desktop, and analytics
Drive the application architecture strategy, ensuring modern, maintainable, and performant user experiences
Build and inspire engineering teams that are passionate about creating exceptional user experiences and solving real business problems
Own the technical execution from concept through delivery, ensuring applications meet the highest standards of quality and usability
Collaborate closely with product management, UX design, and customer success to deliver applications that delight users and drive business value
Champion modern application development practices including agile methodologies, CI/CD, and automated testing
Foster innovation in AI‑powered user experiences, including conversational interfaces, intelligent recommendations, and proactive insights
Ensure application security, accessibility, and compliance with enterprise standards
What We’re Looking For
10+ years of software engineering experience with 5+ years leading application engineering teams
Strong expertise in modern web application frameworks and technologies (React, Angular, or similar)
Experience building enterprise SaaS applications with complex workflows and rich user interfaces
Deep understanding of application architecture patterns, API design, and front‑end/back‑end integration
Proven ability to balance user experience excellence with technical excellence
Track record of delivering high‑quality applications on schedule in fast‑paced environments
Strong product sensibility and user empathy
Excellent collaboration skills and experience working cross‑functionally with product and design teams
Passion for leveraging AI and machine learning to create intelligent application experiences
Why eGain
Build applications used by thousands of customer service professionals at leading enterprises
Shape how organizations interact with AI‑powered knowledge systems
Work at the intersection of AI, knowledge management, and user experience
Lead talented teams solving meaningful problems
Competitive compensation and benefits
Our Hiring Process is “Easy with eGain” Step 1
Aptitude section – this is a GRE style test (60 minutes or less)
Functional section – this is a take‑home test
Step 2
Panel interview (in‑person at eGain Sunnyvale office)
Next Step Email your resumé to
hiring@egain.com
with the position title “Director, Application Engineering” in the email subject.
Compensation
Base salary is $250,000 per year.
Stock options.
Please note that the compensation package can vary based on the candidate’s qualifications and experience level.
Employment Details Seniority level: Director
Employment type: Full‑time
Job function: Software Development
Benefits
Medical insurance
Vision insurance
401(k)
Disability insurance
#J-18808-Ljbffr
Opportunity Join us in reimagining knowledge management as mission‑critical infrastructure for the AI‑powered enterprise. We’re seeking talented, hungry, and bold leaders to shape the future of how enterprises leverage AI and knowledge at scale.
Position Overview As Director of Application Engineering, you will lead the development of customer‑facing applications that bring eGain’s AI knowledge management capabilities to life. You’ll oversee the creation of intuitive, powerful interfaces and applications that enable customer service agents, knowledge managers, and business users to harness the full power of enterprise knowledge and AI.
Key Responsibilities
Lead the engineering teams responsible for eGain’s core applications including knowledge authoring, search and discovery, agent desktop, and analytics
Drive the application architecture strategy, ensuring modern, maintainable, and performant user experiences
Build and inspire engineering teams that are passionate about creating exceptional user experiences and solving real business problems
Own the technical execution from concept through delivery, ensuring applications meet the highest standards of quality and usability
Collaborate closely with product management, UX design, and customer success to deliver applications that delight users and drive business value
Champion modern application development practices including agile methodologies, CI/CD, and automated testing
Foster innovation in AI‑powered user experiences, including conversational interfaces, intelligent recommendations, and proactive insights
Ensure application security, accessibility, and compliance with enterprise standards
What We’re Looking For
10+ years of software engineering experience with 5+ years leading application engineering teams
Strong expertise in modern web application frameworks and technologies (React, Angular, or similar)
Experience building enterprise SaaS applications with complex workflows and rich user interfaces
Deep understanding of application architecture patterns, API design, and front‑end/back‑end integration
Proven ability to balance user experience excellence with technical excellence
Track record of delivering high‑quality applications on schedule in fast‑paced environments
Strong product sensibility and user empathy
Excellent collaboration skills and experience working cross‑functionally with product and design teams
Passion for leveraging AI and machine learning to create intelligent application experiences
Why eGain
Build applications used by thousands of customer service professionals at leading enterprises
Shape how organizations interact with AI‑powered knowledge systems
Work at the intersection of AI, knowledge management, and user experience
Lead talented teams solving meaningful problems
Competitive compensation and benefits
Our Hiring Process is “Easy with eGain” Step 1
Aptitude section – this is a GRE style test (60 minutes or less)
Functional section – this is a take‑home test
Step 2
Panel interview (in‑person at eGain Sunnyvale office)
Next Step Email your resumé to
hiring@egain.com
with the position title “Director, Application Engineering” in the email subject.
Compensation
Base salary is $250,000 per year.
Stock options.
Please note that the compensation package can vary based on the candidate’s qualifications and experience level.
Employment Details Seniority level: Director
Employment type: Full‑time
Job function: Software Development
Benefits
Medical insurance
Vision insurance
401(k)
Disability insurance
#J-18808-Ljbffr