Spring Health
Senior Manager, Software Engineering - Agentic Care
Spring Health, San Francisco, California, United States, 94199
Senior Manager, Software Engineering - Agentic Care
Join to apply for the Senior Manager, Software Engineering - Agentic Care role at Spring Health.
Reporting to the Director of Engineering, Care Delivery, you will build and lead a new team that delivers agentic AI experiences that make the care journey adaptive and accessible for everyone - empowering both patients and providers. You’ll partner with product, design, clinical leaders, data science, and AI/ML platform teams to create safe, measurable, and delightful end‑to‑end care experiences. In this high‑visibility role you’ll shape the technical strategy, define the roadmap, and drive execution to transform mental healthcare with responsible, production‑grade AI. Please note that this is a
hybrid role based in San Francisco . Candidates are expected to be in office 2-3 days a week.
What You’ll Be Doing
Build and lead a zero-to-one team of full‑stack and applied AI engineers to ship member‑ and provider‑facing agentic experiences.
Collaborate closely with product, design, clinical experts and AI platform teams to define and drive the technical vision and roadmap for Agentic Care.
Recruit, onboard, and mentor engineers; foster a mission‑driven culture centered on velocity, ownership, and high safety/quality bars for AI features.
Develop your team through regular one‑on‑ones, mentorship, and constructive feedback.
Ensure operational excellence: SLOs/SLIs, on‑call and incident management, observability, tech debt management, and developer experience.
Drive execution across teams and organizations, aligning initiatives with broader clinical and strategic priorities.
What Success Looks Like In This Role
Launch an agentic care experience within the first quarter, with measurable impact.
Delight both members and providers with market‑leading usability and satisfaction (CSAT > 4.5 for each audience).
Hire and grow a diverse founding team, develop future leaders, and cultivate a culture of ownership, empathy, and purposeful innovation.
Evaluate the tradeoffs to unlock rapid iteration, while allowing for future scalability and seamless integration with the broader Spring Health ecosystem.
Elevate engineering excellence by fostering an environment that values ownership, collaboration, and purposeful innovation.
Minimum Requirements
Passion for mental health and building products that materially improve clinical outcomes and access to care.
Experience with the AI product lifecycle: context engineering, function/tool calling, RAG pipelines, safety/guardrails, evals.
2+ years of experience managing and leading a high‑output engineering team building user‑facing products.
6+ years of experience building and scaling systems as an individual contributor.
Organizational leadership experience, including collaborating with executive leadership.
Excellent communication skills, both verbal and written.
Proven success mentoring teams of senior engineers over multi‑quarter or multi‑year projects.
Strong commitment to understanding and advocating for users’ needs, crafting exceptional product experiences.
Preferred Qualifications
Track record building and managing teams that shipped 0→1 AI‑powered products (LLM apps, agents, copilots) in production.
Experience in high‑growth startup environments.
Healthcare/clinical tech experience, building user‑facing products that focus on evidence‑based solutions.
Adept at prioritizing business objectives, creating new areas of investment, anticipating risks, and providing deep technical expertise.
Experience leading distributed teams across time zones.
Benefits Provided By Spring Health
Health, Dental, Vision benefits start on your first day. You and your dependents also receive an individual One Medical account valued at $199/year per user. HSA and FSA plans are also available.
Employer sponsored 401(k) match of up to 2%
A yearly allotment of no‑cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
Generous paid time off: 10 sick days, 12 paid holidays throughout the year, and a 1‑month sabbatical leave granted at your 4‑year anniversary.
We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
Access to fertility care support through Carrot, and $4,000 reimbursement for related fertility expenses.
Access to Wellhub, an on‑demand virtual benefit that provides wellbeing coaching, and budget management.
Up to $1,000 professional development reimbursement a year.
$200 per year donation matching to support your favorite causes.
Equal Opportunity Employer Spring Health is proud to be an equal‑opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
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Reporting to the Director of Engineering, Care Delivery, you will build and lead a new team that delivers agentic AI experiences that make the care journey adaptive and accessible for everyone - empowering both patients and providers. You’ll partner with product, design, clinical leaders, data science, and AI/ML platform teams to create safe, measurable, and delightful end‑to‑end care experiences. In this high‑visibility role you’ll shape the technical strategy, define the roadmap, and drive execution to transform mental healthcare with responsible, production‑grade AI. Please note that this is a
hybrid role based in San Francisco . Candidates are expected to be in office 2-3 days a week.
What You’ll Be Doing
Build and lead a zero-to-one team of full‑stack and applied AI engineers to ship member‑ and provider‑facing agentic experiences.
Collaborate closely with product, design, clinical experts and AI platform teams to define and drive the technical vision and roadmap for Agentic Care.
Recruit, onboard, and mentor engineers; foster a mission‑driven culture centered on velocity, ownership, and high safety/quality bars for AI features.
Develop your team through regular one‑on‑ones, mentorship, and constructive feedback.
Ensure operational excellence: SLOs/SLIs, on‑call and incident management, observability, tech debt management, and developer experience.
Drive execution across teams and organizations, aligning initiatives with broader clinical and strategic priorities.
What Success Looks Like In This Role
Launch an agentic care experience within the first quarter, with measurable impact.
Delight both members and providers with market‑leading usability and satisfaction (CSAT > 4.5 for each audience).
Hire and grow a diverse founding team, develop future leaders, and cultivate a culture of ownership, empathy, and purposeful innovation.
Evaluate the tradeoffs to unlock rapid iteration, while allowing for future scalability and seamless integration with the broader Spring Health ecosystem.
Elevate engineering excellence by fostering an environment that values ownership, collaboration, and purposeful innovation.
Minimum Requirements
Passion for mental health and building products that materially improve clinical outcomes and access to care.
Experience with the AI product lifecycle: context engineering, function/tool calling, RAG pipelines, safety/guardrails, evals.
2+ years of experience managing and leading a high‑output engineering team building user‑facing products.
6+ years of experience building and scaling systems as an individual contributor.
Organizational leadership experience, including collaborating with executive leadership.
Excellent communication skills, both verbal and written.
Proven success mentoring teams of senior engineers over multi‑quarter or multi‑year projects.
Strong commitment to understanding and advocating for users’ needs, crafting exceptional product experiences.
Preferred Qualifications
Track record building and managing teams that shipped 0→1 AI‑powered products (LLM apps, agents, copilots) in production.
Experience in high‑growth startup environments.
Healthcare/clinical tech experience, building user‑facing products that focus on evidence‑based solutions.
Adept at prioritizing business objectives, creating new areas of investment, anticipating risks, and providing deep technical expertise.
Experience leading distributed teams across time zones.
Benefits Provided By Spring Health
Health, Dental, Vision benefits start on your first day. You and your dependents also receive an individual One Medical account valued at $199/year per user. HSA and FSA plans are also available.
Employer sponsored 401(k) match of up to 2%
A yearly allotment of no‑cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
Generous paid time off: 10 sick days, 12 paid holidays throughout the year, and a 1‑month sabbatical leave granted at your 4‑year anniversary.
We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
Access to fertility care support through Carrot, and $4,000 reimbursement for related fertility expenses.
Access to Wellhub, an on‑demand virtual benefit that provides wellbeing coaching, and budget management.
Up to $1,000 professional development reimbursement a year.
$200 per year donation matching to support your favorite causes.
Equal Opportunity Employer Spring Health is proud to be an equal‑opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
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