Kitsap Credit Union
Kitsap Credit Union
is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington.
We have a passion for making a positive difference.
As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.
At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.
About the Role Kitsap Credit Union is searching for a Vice President of Digital Innovation. The VP of Digital Innovation is a visionary leader responsible for driving transformative change across the credit union. This role blends strategic foresight, design thinking, strategic alignment, and operational execution to foster a culture of innovation that enhances member experience, operational efficiency, and long-term growth. The VP of Digital Innovation will lead with a digital-first mindset and drive cross-functional initiatives, incubate new ideas, and champion emerging technologies to ensure the credit union remains agile and future-ready.
Quick Facts Reports to:
SVP, Chief Digital Experience Officer
Salary Range:
$173,633.98 - $217,042.48 depending on experience
Bonus Target:
15% potential incentive of base pay
Grade:
17BC
Principal Accountabilities
Develops and executes a multi-year digital first innovation roadmap aligned with the credit union’s strategic goals.
Identifies emerging trends, technologies, and member behaviors to inform innovation priorities.
Partners with external providers to develop a digital ecosystem and drive ideation sessions, innovation labs, and pilot programs to test new concepts.
Works with leaders of business units to prioritize and recommend solutions to address gaps in service, product, or experience through all member touchpoints.
Works with executive stakeholders and appropriate committees to align digital product (online and mobile banking) and service roadmaps with current and future business needs.
Works with Strategic Planning Office and key stakeholders to resource projects appropriately (budget, testing, training of staff, education of members when necessary).
Facilitates regular meetings of the Digital Strategy Team to assess requests for new opportunities, enhancements, and resources by prioritization of ROI, strategic priority, and/or impact on member experience.
Manages key vendor relationships, including budget adherence, SLAs, contract renewals, and negotiations.
Establishes and meets Key Performance Indicators (KPIs) and strategic performance measurements for the Digital Channels products and services.
Ensures technical due diligence is completed on third-party solutions prior to recommendation or integration.
Responsible for the performance management of staff, to include daily feedback, coaching and mentoring; administration of appraisals that are timely and meaningful. Identify and address deficiencies constructively. Continually supports, encourages, and motivates team members toward ongoing growth and development.
Cultivate team engagement by fostering a collaborative environment, setting clear expectations, and initiating strategic programs that promote ownership, innovation, and alignment with organizational goals.
Required Skills and Abilities
Demonstrates leadership in words and actions on a daily basis, acts as role model for success and engagement. Creates a positive work environment conducive to trust and transparency.
Ability to self-motivate and develop a strong knowledge of the credit union’s products, services, policies, procedures, and culture.
Ability to provide business and competitive analytics to multi-level audiences across the organization.
Effective cross-functional team leadership, relationship building, influence, and negotiation skills.
Experience building strategic roadmaps, project plans, and management of associated budget.
Exceptional organizational, analytical, and written/oral communications skills that are demonstrated through ability to collect pertinent data, establish facts, and draw valid conclusions as well as formulate ideas and recommendations to multiple levels of the organization.
Demonstrates ability to manage complex projects involving both in-house and third-party vendors.
Understands, models, and represents KCU’s core values.
Qualifications and Education Requirements
Bachelor’s Degree, or equivalent work experience required.
10+ years of progressive leadership experience, ideally in financial services, fintech, or innovation roles.
Proven track record of launching successful products, services, or transformation initiatives.
Skilled in shaping digital product strategies by aligning member needs, business goals, market trends and technical feasibility.
Deep understanding of member-centric design, agile methodologies, and emerging technologies.
Exceptional communication, influence, and storytelling skills.
Passion for purpose-driven innovation and cooperative values.
Preferred Qualifications and Requirements
Masters Business Administration (MBA) or equivalent preferred.
Supervisory Status This position supervises others and is responsible for being results oriented, collaborative, effective at delegation and embracing the organization’s core values, ensuring team effectiveness.
Working Conditions This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:
Must be able to remain in a stationary position for a minimum of 75% of the time
Constantly operates a computer and other office productivity machines
The person in this position frequently communicates with peers, supervisors, vendors, and employees to exchange accurate information and answer questions
Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions
Our Values Integrity:
We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.
Responsibility:
We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.
Collaboration:
We believe in the power of a diverse group of people working together to achieve a united outcome.
Authenticity:
We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.
What We Offer Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:
Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
Employee Assistance Program
Choose from a PPO medical plan or a High Deductible with a Health Savings Account
3% KCU funded Safe Harbor Contribution to your 401K
KCU will match up to 2% of your 401K contributions
All 401K contributions are 100% vested
Potential annual incentive in all roles within Kitsap Credit Union
8 hours of paid volunteer time off
Discounts on KCU's products and services
Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee
We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.
We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees.
Employment is contingent upon satisfactory background check. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington.
We have a passion for making a positive difference.
As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.
At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.
About the Role Kitsap Credit Union is searching for a Vice President of Digital Innovation. The VP of Digital Innovation is a visionary leader responsible for driving transformative change across the credit union. This role blends strategic foresight, design thinking, strategic alignment, and operational execution to foster a culture of innovation that enhances member experience, operational efficiency, and long-term growth. The VP of Digital Innovation will lead with a digital-first mindset and drive cross-functional initiatives, incubate new ideas, and champion emerging technologies to ensure the credit union remains agile and future-ready.
Quick Facts Reports to:
SVP, Chief Digital Experience Officer
Salary Range:
$173,633.98 - $217,042.48 depending on experience
Bonus Target:
15% potential incentive of base pay
Grade:
17BC
Principal Accountabilities
Develops and executes a multi-year digital first innovation roadmap aligned with the credit union’s strategic goals.
Identifies emerging trends, technologies, and member behaviors to inform innovation priorities.
Partners with external providers to develop a digital ecosystem and drive ideation sessions, innovation labs, and pilot programs to test new concepts.
Works with leaders of business units to prioritize and recommend solutions to address gaps in service, product, or experience through all member touchpoints.
Works with executive stakeholders and appropriate committees to align digital product (online and mobile banking) and service roadmaps with current and future business needs.
Works with Strategic Planning Office and key stakeholders to resource projects appropriately (budget, testing, training of staff, education of members when necessary).
Facilitates regular meetings of the Digital Strategy Team to assess requests for new opportunities, enhancements, and resources by prioritization of ROI, strategic priority, and/or impact on member experience.
Manages key vendor relationships, including budget adherence, SLAs, contract renewals, and negotiations.
Establishes and meets Key Performance Indicators (KPIs) and strategic performance measurements for the Digital Channels products and services.
Ensures technical due diligence is completed on third-party solutions prior to recommendation or integration.
Responsible for the performance management of staff, to include daily feedback, coaching and mentoring; administration of appraisals that are timely and meaningful. Identify and address deficiencies constructively. Continually supports, encourages, and motivates team members toward ongoing growth and development.
Cultivate team engagement by fostering a collaborative environment, setting clear expectations, and initiating strategic programs that promote ownership, innovation, and alignment with organizational goals.
Required Skills and Abilities
Demonstrates leadership in words and actions on a daily basis, acts as role model for success and engagement. Creates a positive work environment conducive to trust and transparency.
Ability to self-motivate and develop a strong knowledge of the credit union’s products, services, policies, procedures, and culture.
Ability to provide business and competitive analytics to multi-level audiences across the organization.
Effective cross-functional team leadership, relationship building, influence, and negotiation skills.
Experience building strategic roadmaps, project plans, and management of associated budget.
Exceptional organizational, analytical, and written/oral communications skills that are demonstrated through ability to collect pertinent data, establish facts, and draw valid conclusions as well as formulate ideas and recommendations to multiple levels of the organization.
Demonstrates ability to manage complex projects involving both in-house and third-party vendors.
Understands, models, and represents KCU’s core values.
Qualifications and Education Requirements
Bachelor’s Degree, or equivalent work experience required.
10+ years of progressive leadership experience, ideally in financial services, fintech, or innovation roles.
Proven track record of launching successful products, services, or transformation initiatives.
Skilled in shaping digital product strategies by aligning member needs, business goals, market trends and technical feasibility.
Deep understanding of member-centric design, agile methodologies, and emerging technologies.
Exceptional communication, influence, and storytelling skills.
Passion for purpose-driven innovation and cooperative values.
Preferred Qualifications and Requirements
Masters Business Administration (MBA) or equivalent preferred.
Supervisory Status This position supervises others and is responsible for being results oriented, collaborative, effective at delegation and embracing the organization’s core values, ensuring team effectiveness.
Working Conditions This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:
Must be able to remain in a stationary position for a minimum of 75% of the time
Constantly operates a computer and other office productivity machines
The person in this position frequently communicates with peers, supervisors, vendors, and employees to exchange accurate information and answer questions
Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions
Our Values Integrity:
We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.
Responsibility:
We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.
Collaboration:
We believe in the power of a diverse group of people working together to achieve a united outcome.
Authenticity:
We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.
What We Offer Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:
Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
Employee Assistance Program
Choose from a PPO medical plan or a High Deductible with a Health Savings Account
3% KCU funded Safe Harbor Contribution to your 401K
KCU will match up to 2% of your 401K contributions
All 401K contributions are 100% vested
Potential annual incentive in all roles within Kitsap Credit Union
8 hours of paid volunteer time off
Discounts on KCU's products and services
Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee
We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.
We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees.
Employment is contingent upon satisfactory background check. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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