ePac Holdings, LLC
Credit & Collection Specialist - Temporary employment
ePac Holdings, LLC, San Diego, California, United States, 92189
Credit & Collection Specialist - Temporary employment
ePac Flexible Packaging has locations across the United States, Canada, Europe, Africa, Southeast Asia, and Australia. Built on break-through digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac’s mission is to provide consumer packaged goods companies the ability to compete with large brands with great packaging. Our customers are predominantly small and medium-sized CPGs, many of whom are focused on creating natural and innovative products for their consumers. Since opening our first manufacturing facility in 2016, our mission has been clear – to help small brands obtain big brand presence, give back to the communities we serve and contribute to the creation of a more sustainable, circular economy.
This remote role is a temporary position for an estimated 3 - 4 month.
SUMMARY OF POSITION The Credit & Collection Specialist is responsible for collections of accounts exceeding 31 days in all ePac plants, assess customer credit worthiness, customer communication, processing payments, and managing accounts receivable to ensure timely collection of payments. Key duties include contacting customers with overdue accounts, negotiating payment plans, resolving billing disputes, and maintaining accurate financial records. Strong communication, negotiation, and analytical skills, along with proficiency in accounting software, are essential for this role.
Tasks & responsibilities: Credit
Review customer credit applications to determine credit worthiness and establish credit limits
Manage credit limit increase requests
Review customer reference checks
Update customer terms on Salesforce accounts
Collections
Initiate credit holds, credit revocations and claims submissions as needed
Identify required supporting documentation for collection claims submissions
Present action items to Sales team and Plant managers on weekly AR call
Collaborate with Sales to arrange calls with unresponsive customers
Review internal reports and update Salesforce accounts accordingly
Follow up on Quality Control complaints that contribute to delayed payment of invoices
Negotiate and track all payment plans with customers
Manage outstanding collection claims through completion
JOB KNOWLEDGE, SKILLS & ABILITIES
Strong customer service and client relationship building skills
Ability to work independently and with enthusiasm
Excellent written and verbal communication skills with ability to interact with customers and internal stakeholders
High level of accuracy and attention to detail when handling accounts, records and reports
Strong experience with cloud-based accounting tools with preference in Business Central Dynamics 365, SalesForce, Google Suites and Microsoft Excel
Excellent analytical skills and ability to meet process deadlines
EXPERIENCE AND EDUCATION
High School diploma or equivalent
Bachelor’s degree in finance, business or accounting preferred
Minimum 3 - 5 years B2B collection experience
Full cycle accounts receivable and strong understanding of accounting life-cycle
Experience working with start-up companies and fast-growing businesses preferred
WORK ENVIRONMENT
Remote position
The pay range for this role is:
24 - 27 USD per hour (Remote (United States))
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This remote role is a temporary position for an estimated 3 - 4 month.
SUMMARY OF POSITION The Credit & Collection Specialist is responsible for collections of accounts exceeding 31 days in all ePac plants, assess customer credit worthiness, customer communication, processing payments, and managing accounts receivable to ensure timely collection of payments. Key duties include contacting customers with overdue accounts, negotiating payment plans, resolving billing disputes, and maintaining accurate financial records. Strong communication, negotiation, and analytical skills, along with proficiency in accounting software, are essential for this role.
Tasks & responsibilities: Credit
Review customer credit applications to determine credit worthiness and establish credit limits
Manage credit limit increase requests
Review customer reference checks
Update customer terms on Salesforce accounts
Collections
Initiate credit holds, credit revocations and claims submissions as needed
Identify required supporting documentation for collection claims submissions
Present action items to Sales team and Plant managers on weekly AR call
Collaborate with Sales to arrange calls with unresponsive customers
Review internal reports and update Salesforce accounts accordingly
Follow up on Quality Control complaints that contribute to delayed payment of invoices
Negotiate and track all payment plans with customers
Manage outstanding collection claims through completion
JOB KNOWLEDGE, SKILLS & ABILITIES
Strong customer service and client relationship building skills
Ability to work independently and with enthusiasm
Excellent written and verbal communication skills with ability to interact with customers and internal stakeholders
High level of accuracy and attention to detail when handling accounts, records and reports
Strong experience with cloud-based accounting tools with preference in Business Central Dynamics 365, SalesForce, Google Suites and Microsoft Excel
Excellent analytical skills and ability to meet process deadlines
EXPERIENCE AND EDUCATION
High School diploma or equivalent
Bachelor’s degree in finance, business or accounting preferred
Minimum 3 - 5 years B2B collection experience
Full cycle accounts receivable and strong understanding of accounting life-cycle
Experience working with start-up companies and fast-growing businesses preferred
WORK ENVIRONMENT
Remote position
The pay range for this role is:
24 - 27 USD per hour (Remote (United States))
#J-18808-Ljbffr