Vetted Pet Health
Veterinary Practice Manager, Boston, MA at Vetted Pet Health Boston, MA
Vetted Pet Health, Boston, Massachusetts, us, 02298
Veterinary Practice Manager, Boston, MA job at Vetted Pet Health. Boston, MA.
The anchor of our clinics is our medical team which is built on the culture and energy created by our Veterinary Practice Manager. As the Veterinary Practice Manager, you own the success of your clinic and the customer experience. This role is critical in both the day-to-day operations as well as our overall member experience which includes both digital and in-person. Because our clinics don't operate more than 8 hours a day and limited days per week, this role is unique in that we're looking for someone both with vet med experience and who is also interested in diving more into the business side of running and overseeing a clinic practice.
This role will work closely with our Anchor Veterinarians as well as any relief veterinarians on rotation for their location and will report directly to our Senior Manager of Clinic Operations.
Vet Med Work You'll Do:
Triaging appointments as they are booked in your clinic - all appointments are approved to ensure we are able to treat them as our scope is specific to preventative care
Recording vitals and assisting doctors with diagnostics
Completing treatments as instructed by the doctor
Basic husbandry and nursing care
Taking blood
Preparing samples for outside reference labs
Preparing medications
Administering medications
What Operational Work You'll Do:
Maintain a 360° view of the practice and lead the team in ensuring that all facilities and brand standards are being met
Uphold a culture of safety, compliance, collaboration, and inclusivity
Work closely with the manager of the daycare and/or grooming center our locations are within to ensure a seamless customer experience as well as collaborate creative ways to fill both schedules
Take ownership of and handle escalated situations with members to ensure resolution; enlisting the support of the Senior Manager of Clinic Operations as needed
Oversee and analyze your practice's P&L and revenue by type, identifying trends and growing top line revenue with support from your Senior Manager of Clinic Operations
Manage and optimize the appointment and doctor schedules
Partner with larger leadership team to create, review, improve, and implement new initiatives and processes; ensure they are followed by all practice team members
Execute on the ground events that help build the clientele of their clinic
Who you are:
2+ years working in a veterinary practice
Bonus if licensed in the state of Texas or in process of receiving your LVT but not required
Experience in a hospitality role and/or fast-paced startup is a plus but not required
Comfortable with navigating technology platforms including Excel and Google Suite
Emotionally intelligent and autonomous
Customer service-oriented and focused on the details
This is a full-time position - typically Monday through Friday - however, as a leader of one of our practices, you are expected to have the flexibility to work occasional weekend or evening duties for events or specials being offered
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The anchor of our clinics is our medical team which is built on the culture and energy created by our Veterinary Practice Manager. As the Veterinary Practice Manager, you own the success of your clinic and the customer experience. This role is critical in both the day-to-day operations as well as our overall member experience which includes both digital and in-person. Because our clinics don't operate more than 8 hours a day and limited days per week, this role is unique in that we're looking for someone both with vet med experience and who is also interested in diving more into the business side of running and overseeing a clinic practice.
This role will work closely with our Anchor Veterinarians as well as any relief veterinarians on rotation for their location and will report directly to our Senior Manager of Clinic Operations.
Vet Med Work You'll Do:
Triaging appointments as they are booked in your clinic - all appointments are approved to ensure we are able to treat them as our scope is specific to preventative care
Recording vitals and assisting doctors with diagnostics
Completing treatments as instructed by the doctor
Basic husbandry and nursing care
Taking blood
Preparing samples for outside reference labs
Preparing medications
Administering medications
What Operational Work You'll Do:
Maintain a 360° view of the practice and lead the team in ensuring that all facilities and brand standards are being met
Uphold a culture of safety, compliance, collaboration, and inclusivity
Work closely with the manager of the daycare and/or grooming center our locations are within to ensure a seamless customer experience as well as collaborate creative ways to fill both schedules
Take ownership of and handle escalated situations with members to ensure resolution; enlisting the support of the Senior Manager of Clinic Operations as needed
Oversee and analyze your practice's P&L and revenue by type, identifying trends and growing top line revenue with support from your Senior Manager of Clinic Operations
Manage and optimize the appointment and doctor schedules
Partner with larger leadership team to create, review, improve, and implement new initiatives and processes; ensure they are followed by all practice team members
Execute on the ground events that help build the clientele of their clinic
Who you are:
2+ years working in a veterinary practice
Bonus if licensed in the state of Texas or in process of receiving your LVT but not required
Experience in a hospitality role and/or fast-paced startup is a plus but not required
Comfortable with navigating technology platforms including Excel and Google Suite
Emotionally intelligent and autonomous
Customer service-oriented and focused on the details
This is a full-time position - typically Monday through Friday - however, as a leader of one of our practices, you are expected to have the flexibility to work occasional weekend or evening duties for events or specials being offered
#J-18808-Ljbffr