Senior Manager, Technical Product & Platform: Employee Impact & Equality

* Create incident management policies and procedures and operational dashboards.* Implement observability (logs, alerts, adoption/product metrics) and capacity planning.* Build and maintain knowledge base, admin guides, and enablement for large employee audiences.* Facilitate technical discovery; turn requirements into user stories, sequence diagrams, and config specs.* Partner with Employee Comms to ship change management comms (release notes, training, MC journeys) that reach up to 75% of the company.* Manage vendor relationships and SLAs, aligning external roadmaps (e.g., Benevity) to internal priorities.* 7–10+ years in technical product/platform roles (Salesforce-centric), shipping enterprise features and integrations at scale.* 5+ years Salesforce administration/architecture: data model, Flows, permissioning, working knowledge of Sales, Service, Experience, Tableau & Data Clouds.* Proven delivery across multi-system integrations (e.g., Workday, Benevity, Epoch, Slack, Tableau/MC) with CI/CD and UAT discipline.* Strong data engineering literacy (API patterns, ETL/ELT concepts, data contracts, quality rules, PII governance).* Demonstrated security & compliance experience (RBAC, auditability, privacy regulations) in a matrixed environment.* Excellent product and project management skills: prioritization, trade-offs, UX enablement, and measurement of adoption and business outcomes.* Effective communicator to executive leadership, technical, and non-technical audiences; strong vendor and budget stewardship.* Salesforce Administrator (201) and Data Cloud certifications; and/or Platform App Builder a plus.* ETL/ELT concepts, PII handling* Designing Agents & Einstein Capabilities (use-case scoping, tool/routing design, prompt patterns)* Tableau Certified or related experience* Experience with migrations & implementations of new platforms* Background in enterprise software deployments and change management for large employee populations.* Familiarity with Workday and Slack Apps and integrationsWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr