Curai Health
Senior Provider Operations Associate
Curai Health, San Francisco, California, United States, 94199
Senior Provider Operations Associate at Curai
Curai Health builds AI health agents connected to a virtual primary care clinic. As the pioneer in deploying machine learning in healthcare, and with a dedicated team of specially trained clinicians, Curai Health delivers easy‑to‑use, convenient, and engaging primary care to more people at a fraction of the cost of traditional care. Our company is remote‑first and we consider candidates across the United States. Our corporate office is located in San Francisco. Who You Are
While we value and consider applicants who meet the listed requirements, we also recognize that exceptional talent comes in various forms. If you have the skills, experience, and passion to excel in this role, we encourage you to apply. We welcome candidates who may not meet every requirement but can demonstrate their ability to thrive in this position. What You’ll Do
Provider Lifecycle Management
Lead and manage all aspects of the provider lifecycle from onboarding through offboarding, ensuring seamless operational execution, compliance, and a best‑in‑class provider experience. Partner with internal stakeholders and external vendors to oversee credentialing, licensing, and enrollment activities, ensuring all regulatory and organizational requirements are met. Monitor expirables and drive timely re‑credentialing, license renewals, and payer enrollment to maintain continuous provider readiness. Onboarding & Offboarding
Own the onboarding experience for new healthcare providers by coordinating documentation, training, credentialing, and systems access to ensure a smooth start. Manage provider offboarding processes to ensure proper closure of credentials, system access, and state licensure compliance. Credentialing & Licensing Oversight
Serve as the primary liaison between internal teams and credentialing/licensing vendors to track progress, identify bottlenecks, and escalatethe issues as needed. Ensure credentialing and licensing documentation is accurate, up‑to‑date, and audit‑ready at all times. Compliance & Quality Assurance
Monitor adherence to all relevant regulatory, payer, and accreditation requirements (e.g., NCQA, CMS, state licensing boards). Support audits, compliance reviews, and corrective action planning. Contribute to process improvement initiatives that enhance accuracy, efficiency, and compliance outcomes. Operational Reporting & Analysis
Develop and maintain key operational reports and dashboards, including onboarding progress, credentialing status, compliance tracking, and provider productivity metrics. Identify trends and provide actionable insights to improve processes and provider experience. Cross‑Functional Collaboration
Partner closely with Clinical Operations, People Operations, and Business Operations to ensure alignment across teams. Act as a subject‑matter expert on provider operations processes and assist with training junior staff or cross‑functional partners. Special Projects
Lead or contribute to strategic projects that enhance provider operations infrastructure, systems, and processes. What You’ll Need
Associate Degree in healthcare administration, business, or a related field (or equivalent experience) required, Bachelor's degree preferred. 5+ years of experience in provider operations, credentialing, licensing, or healthcare administration. Strong working knowledge of healthcare compliance and regulatory standards (e.g., NCQA, CMS, payer enrollment). Proven ability to manage complex workflows and prioritize competing tasks in a fast‑paced environment. Exceptional attention to detail, communication, and organizational skills. Proficiency with EHR systems, Symplr credentialing databases, and data management/reporting tools. Demonstrated ability to work independently while effectively collaborating across teams and departments. What We Offer
Culture: Mission driven talent with great colleagues committed to living our values, collaborating and driving performance. Pay: Competitive compensation and stock. Wellness: Unlimited PTO, flexible working hours and remote working options. Benefits: Excellent medical, dental, vision, and flex spending plans. Financial: 401k plan with employer matching. The annual base salary range for this position is between $55,000 - $65,000 annually. Stock grants also play a key part in any offer, they increase your overall compensation package significantly based on company success. Please note that the base salary range is a guideline, and individual total compensation will vary based on qualifications, skill level, competencies, and work location. About Curai Health
Curai Health is a startup with a small, but world‑class team from high‑tech companies, AI researchers, and practicing physicians, to team members from non‑traditional career paths and backgrounds. We also have research partnerships with leading universities across the country and access to medical data that facilitates research in this space. We are a highly collaborative, data‑driven team, focused on delivering our mission with funding from top‑tier Silicon Valley investors including Morningside, General Catalyst, and Khosla Ventures. EEO Statement
At Curai Health, we are highly committed to building a diverse and inclusive environment. In keeping with our beliefs and values, no employee or applicant will face discrimination or harassment based based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. To promote an equitable and bias‑free workplace, we set competitive compensation packages for each position and do not negotiate on our offers. We are looking for mission‑driven teammates, who embody our core values, and appreciate our transparent approach.
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Curai Health builds AI health agents connected to a virtual primary care clinic. As the pioneer in deploying machine learning in healthcare, and with a dedicated team of specially trained clinicians, Curai Health delivers easy‑to‑use, convenient, and engaging primary care to more people at a fraction of the cost of traditional care. Our company is remote‑first and we consider candidates across the United States. Our corporate office is located in San Francisco. Who You Are
While we value and consider applicants who meet the listed requirements, we also recognize that exceptional talent comes in various forms. If you have the skills, experience, and passion to excel in this role, we encourage you to apply. We welcome candidates who may not meet every requirement but can demonstrate their ability to thrive in this position. What You’ll Do
Provider Lifecycle Management
Lead and manage all aspects of the provider lifecycle from onboarding through offboarding, ensuring seamless operational execution, compliance, and a best‑in‑class provider experience. Partner with internal stakeholders and external vendors to oversee credentialing, licensing, and enrollment activities, ensuring all regulatory and organizational requirements are met. Monitor expirables and drive timely re‑credentialing, license renewals, and payer enrollment to maintain continuous provider readiness. Onboarding & Offboarding
Own the onboarding experience for new healthcare providers by coordinating documentation, training, credentialing, and systems access to ensure a smooth start. Manage provider offboarding processes to ensure proper closure of credentials, system access, and state licensure compliance. Credentialing & Licensing Oversight
Serve as the primary liaison between internal teams and credentialing/licensing vendors to track progress, identify bottlenecks, and escalatethe issues as needed. Ensure credentialing and licensing documentation is accurate, up‑to‑date, and audit‑ready at all times. Compliance & Quality Assurance
Monitor adherence to all relevant regulatory, payer, and accreditation requirements (e.g., NCQA, CMS, state licensing boards). Support audits, compliance reviews, and corrective action planning. Contribute to process improvement initiatives that enhance accuracy, efficiency, and compliance outcomes. Operational Reporting & Analysis
Develop and maintain key operational reports and dashboards, including onboarding progress, credentialing status, compliance tracking, and provider productivity metrics. Identify trends and provide actionable insights to improve processes and provider experience. Cross‑Functional Collaboration
Partner closely with Clinical Operations, People Operations, and Business Operations to ensure alignment across teams. Act as a subject‑matter expert on provider operations processes and assist with training junior staff or cross‑functional partners. Special Projects
Lead or contribute to strategic projects that enhance provider operations infrastructure, systems, and processes. What You’ll Need
Associate Degree in healthcare administration, business, or a related field (or equivalent experience) required, Bachelor's degree preferred. 5+ years of experience in provider operations, credentialing, licensing, or healthcare administration. Strong working knowledge of healthcare compliance and regulatory standards (e.g., NCQA, CMS, payer enrollment). Proven ability to manage complex workflows and prioritize competing tasks in a fast‑paced environment. Exceptional attention to detail, communication, and organizational skills. Proficiency with EHR systems, Symplr credentialing databases, and data management/reporting tools. Demonstrated ability to work independently while effectively collaborating across teams and departments. What We Offer
Culture: Mission driven talent with great colleagues committed to living our values, collaborating and driving performance. Pay: Competitive compensation and stock. Wellness: Unlimited PTO, flexible working hours and remote working options. Benefits: Excellent medical, dental, vision, and flex spending plans. Financial: 401k plan with employer matching. The annual base salary range for this position is between $55,000 - $65,000 annually. Stock grants also play a key part in any offer, they increase your overall compensation package significantly based on company success. Please note that the base salary range is a guideline, and individual total compensation will vary based on qualifications, skill level, competencies, and work location. About Curai Health
Curai Health is a startup with a small, but world‑class team from high‑tech companies, AI researchers, and practicing physicians, to team members from non‑traditional career paths and backgrounds. We also have research partnerships with leading universities across the country and access to medical data that facilitates research in this space. We are a highly collaborative, data‑driven team, focused on delivering our mission with funding from top‑tier Silicon Valley investors including Morningside, General Catalyst, and Khosla Ventures. EEO Statement
At Curai Health, we are highly committed to building a diverse and inclusive environment. In keeping with our beliefs and values, no employee or applicant will face discrimination or harassment based based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. To promote an equitable and bias‑free workplace, we set competitive compensation packages for each position and do not negotiate on our offers. We are looking for mission‑driven teammates, who embody our core values, and appreciate our transparent approach.
#J-18808-Ljbffr