State of Maryland
Introduction
The Maryland Department of Juvenile Services (DJS) is dedicated to transforming young lives, creating safer communities, and fostering equitable systems. We are seeking passionate individuals for the role of the Computer Network Specialist I, so come join our team and make a meaningful impact on youth and the community at DJS.
Grade 18
Location of Position Department of Juvenile Services Information Technology/Customer Support Services 217 E. Redwood Street Baltimore, MD 21202
Main Purpose of Job The main purpose of this job is to provide Tier 1 Customer Support to over 2,000 DJS staff and vendors who utilize the DJS network, applications and software.
This position assists, troubleshoots and resolves user software, hardware and network issues and, if not able to resolve, escalates to Tier 2-4 as necessary. It also provides account management and tracking to ensure that appropriate staff have access to the network, software and hardware to do their jobs, in addition to some inventory management and vendor support.
This position is eligible to work a hybrid telework schedule.
Responsibilities
Provide Tier 1 level phone and email support statewide to assist, troubleshoot and resolve user software and hardware, network and technical issues; and escalates work orders to the correct tier group 2 through 4 as necessary.
Provide account management, ensuring users have access to all the requested software and applications required to do their jobs.
Provide appropriate training to staff, as well as necessary user instruction and support.
Minimum Qualifications Experience: Two years of experience, six months of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.
Notes:
Candidates may substitute completion of high school or high‑school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience.
Candidates may substitute completion of high school or high‑school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience.
Candidates may substitute experience in one of the following areas on a year‑for‑year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.
Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems, or other information technology related field, including coursework in local or wide area computer networks, from an accredited college or university and six months of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year‑for‑year basis for the required experience and education.
Desired or Preferred Qualifications
Intermediate knowledge of MS Office Suite.
Familiar with updating helpdesk ticketing systems (e.g., ServiceDesk Plus, SpiceWorks).
Experience with VPNs.
Basic knowledge of networking concepts such as TCP/IP.
Experience with remote support tools (e.g., SCCM, Team Viewer).
Selection Process Please make sure that you provide sufficient information on your completed application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Candidates will remain on the certified eligible list for a period of one (1) year. The resulting certified eligible list from this recruitment may be used to fill similar positions of the same classification in this or other State agencies.
Examination Process The assessment will involve a rating of your application based on your education, training, and/or experience as it relates to the position's requirements. Therefore, it is essential that you provide complete and accurate information on your application. Incomplete applications will not be accepted.
For education obtained outside the U.S., you will be required to provide proof of equivalent American education, as determined by a Foreign Credential Evaluation Service, at the time of hire.
Please complete the supplemental questionnaire, if applicable. They will be used when rating applications.
Missing or incomplete supplemental questionnaires may impact the overall rating of your completed application.
If you are a Veteran applying for this position, please submit your DD 214 Long Form with your completed application to receive proper credit.
Benefits State of Maryland Benefits.
Further Instructions We strongly recommend applying online. If you are unable to apply online, you may submit a completed paper application and supplemental questionnaire responses via email or fax. If using fax or regular mail, ensure each page includes your first and last name, the recruitment number (located at the top of the posting), and the last four digits of your SS#.
Paper application materials must be received by 5:00 PM on the closing date for the recruitment. Applications received after this time or those with incorrect forms will not be accepted. Postmarks will not be considered.
Maryland Department of Juvenile Services, OHR‑Recruitment & Examination Unit 217 E. Redwood Street Baltimore, MD 21202 Attn: Nicole Jones, Recruitment #25‑004412‑0002 Fax: 410‑333‑4188 TTY Users: call via Maryland Relay
If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division at 410‑767‑4850 or Application.Help@maryland.gov.
Should additional information regarding this recruitment be required, please contact the Maryland Department of Juvenile Services, Recruitment and Examination Unit at djs.careers@maryland.gov. Include the Recruitment Title/Number that is located at the top of the bulletin.
Equal Opportunity As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.
DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.
Bilingual applicants and people with disabilities are welcome to apply for all recruitments.
Candidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply.
#J-18808-Ljbffr
Grade 18
Location of Position Department of Juvenile Services Information Technology/Customer Support Services 217 E. Redwood Street Baltimore, MD 21202
Main Purpose of Job The main purpose of this job is to provide Tier 1 Customer Support to over 2,000 DJS staff and vendors who utilize the DJS network, applications and software.
This position assists, troubleshoots and resolves user software, hardware and network issues and, if not able to resolve, escalates to Tier 2-4 as necessary. It also provides account management and tracking to ensure that appropriate staff have access to the network, software and hardware to do their jobs, in addition to some inventory management and vendor support.
This position is eligible to work a hybrid telework schedule.
Responsibilities
Provide Tier 1 level phone and email support statewide to assist, troubleshoot and resolve user software and hardware, network and technical issues; and escalates work orders to the correct tier group 2 through 4 as necessary.
Provide account management, ensuring users have access to all the requested software and applications required to do their jobs.
Provide appropriate training to staff, as well as necessary user instruction and support.
Minimum Qualifications Experience: Two years of experience, six months of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.
Notes:
Candidates may substitute completion of high school or high‑school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience.
Candidates may substitute completion of high school or high‑school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience.
Candidates may substitute experience in one of the following areas on a year‑for‑year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.
Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems, or other information technology related field, including coursework in local or wide area computer networks, from an accredited college or university and six months of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year‑for‑year basis for the required experience and education.
Desired or Preferred Qualifications
Intermediate knowledge of MS Office Suite.
Familiar with updating helpdesk ticketing systems (e.g., ServiceDesk Plus, SpiceWorks).
Experience with VPNs.
Basic knowledge of networking concepts such as TCP/IP.
Experience with remote support tools (e.g., SCCM, Team Viewer).
Selection Process Please make sure that you provide sufficient information on your completed application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Candidates will remain on the certified eligible list for a period of one (1) year. The resulting certified eligible list from this recruitment may be used to fill similar positions of the same classification in this or other State agencies.
Examination Process The assessment will involve a rating of your application based on your education, training, and/or experience as it relates to the position's requirements. Therefore, it is essential that you provide complete and accurate information on your application. Incomplete applications will not be accepted.
For education obtained outside the U.S., you will be required to provide proof of equivalent American education, as determined by a Foreign Credential Evaluation Service, at the time of hire.
Please complete the supplemental questionnaire, if applicable. They will be used when rating applications.
Missing or incomplete supplemental questionnaires may impact the overall rating of your completed application.
If you are a Veteran applying for this position, please submit your DD 214 Long Form with your completed application to receive proper credit.
Benefits State of Maryland Benefits.
Further Instructions We strongly recommend applying online. If you are unable to apply online, you may submit a completed paper application and supplemental questionnaire responses via email or fax. If using fax or regular mail, ensure each page includes your first and last name, the recruitment number (located at the top of the posting), and the last four digits of your SS#.
Paper application materials must be received by 5:00 PM on the closing date for the recruitment. Applications received after this time or those with incorrect forms will not be accepted. Postmarks will not be considered.
Maryland Department of Juvenile Services, OHR‑Recruitment & Examination Unit 217 E. Redwood Street Baltimore, MD 21202 Attn: Nicole Jones, Recruitment #25‑004412‑0002 Fax: 410‑333‑4188 TTY Users: call via Maryland Relay
If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division at 410‑767‑4850 or Application.Help@maryland.gov.
Should additional information regarding this recruitment be required, please contact the Maryland Department of Juvenile Services, Recruitment and Examination Unit at djs.careers@maryland.gov. Include the Recruitment Title/Number that is located at the top of the bulletin.
Equal Opportunity As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.
DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.
Bilingual applicants and people with disabilities are welcome to apply for all recruitments.
Candidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply.
#J-18808-Ljbffr