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CallTrackingMetrics

Software Engineer

CallTrackingMetrics, Millersville, Maryland, United States, 21108

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CallTrackingMetrics Get AI-powered advice on this job and more exclusive features. CallTrackingMetrics is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.

Our Purpose: To create a better human experience through technology

Our Mission: We empower businesses with the tools to transform conversations into an advantage

Our Vision: We revolutionize the ways in which people and businesses connect

What do we do?

We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations. We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics. We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world. We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

Who are we hiring (and what will they do)?

We are looking for a Software Engineer to work closely with the CEO and VP of Product in the design, development and testing of CTMs cutting edge technical solutions. In this role, you'll have the opportunity to apply your deep understanding of JavaScript frameworks and libraries to build dynamic, scalable web applications and APIs. You should also bring a passion for cutting-edge technologies, and dream about shaping the future of the platform. A deep interest or knowledge of AI, whether it be on-the job experience, or a self-driven passion, is a plus. You also must be willing to commute to our Millersville, MD office three days a week (Tues-Thurs). Mondays and Fridays will be WFH days.

Must Have Skills & Requirements

4-7 years experience in software development/engineering A passion for software quality Strong analytical and critical thinking skills Expert in JavaScript Experience manipulating data in MySQL or PostgreSQL Proficient with Ruby on Rails, Python, Go, or Rust Expert with Git Knowledge of Redis Strong understanding of web services (REST and APIs) Experience following a systematic approach to identify and debug issues within a single service Ability to distill complex technical issues into clear and concise language that is easily understood by both technical and non-technical team members. Accustomed to proactively contributing to team documentation, as well as continuously working to enhance team practices and processes Ability to identify and manage risks and uncertainties within your scope of work independently Great written and verbal communication skills

Nice To Have Skills & Requirements

BS or MS in Computer Science, Math, or other interesting analytic discipline Prior large-scale web-app experience Github/Bitbucket/Gitlab portfolio Always hacking on something!

Our Data Stack

NextJS React Typescript Ruby on Rails MySQL Redis Elasticsearch MongoDB

What You Get In Return

The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role. When we win, you win - we pay quarterly bonuses up to 15% of that quarters salary when we reach our revenue goals We love to give out annual merit increases to team members who are meeting our expectations We offer a hybrid work schedule with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for Summer Fridays Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year, depending upon tenure 2 work from anywhere weeks per year, with additional weeks earned with tenure 8 paid holidays, plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure 24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes 401k Plan with per-pay employer matching up to 5%, that you are immediately vested in Medical, dental, vision, and prescription coverage for employees and their families; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses. We also offer an employer match for the HSA plan Up to 4 weeks of paid parental leave, depending on tenure Free basic life insurance and AD&D coverage equal to your annual base salary Free short term disability coverage at 100% of salary after being employed for 6 months Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action

Seniority level

Seniority level

Mid-Senior level Employment type

Employment type

Full-time Job function

Job function

Engineering and Information Technology Industries

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