IT Support Admin

Job Overview Priority Wire & Cable has an immediate need for an IT Support Administrator to work in offices in our Houston, TX office. The ideal candidate will have a minimum of 3+ years of hands-on experience with strong LAN support, Office 365, Desktop support, Active Directory, Apple, Linux and various other hardware/software experiences and a minimum of 2 years in a direct corporate IT support environment (Help Desk, Service Desk, or Desktop Support). The candidate will be joining a growing IT team. The candidate must be able to configure, support, and troubleshoot IT infrastructure, end-user computing, and IoT devices, some of which may be deployed at remote offices. Duties & Responsibilities: Some of your duties may include: This position is primarily responsible for supporting tier 1 and tier 2 requests involved with asset management, troubleshooting, and maintenance of company’s end-user IT hardware and software – HP hardware, Microsoft Windows environment with Active Directory/Azure Active Directory. Other responsibilities include the implementation and maintenance of hardware/software procedures and standards along with supporting end-users on company-allowed IT hardware/software and their ancillary solutions. Develop, test and maintain software deployment packages for approved software using asset management software. Define and maintain desktop hardware/software standards and procedures based on current and future company needs. Installing, administering, supporting, and troubleshooting Windows Servers and Linux Servers Provides day-to-day technical support to employees for network connectivity and internal computer systems software and hardware. Understanding and experience with WAN connectivity and IP networking – firewalls, routers, and switches Strong communication with technical and non-technical users, including senior management. Performs Incident ticket processes; Responds to assigned tickets (routine and urgent) within the timeframe specified by the current service level agreement and works issues through to resolution; Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews. Perform desktop software license management per the company’s license and compliance needs stated in the contract. Configuration and maintenance of company issue management and asset management systems Research, evaluate and propose new technology solutions focused on improvements or changes to IT procedures or hardware/software configurations; test and implement approved solutions. Approve/Add/update information to the IT knowledgebase and procedural documentation. Responsible for learning and utilizing new services and products or changes to existing services and products. Occasional travel to other office locations. Other duties as assigned. Demonstrated skills in: 2+ years of very strong Windows 10 experience 2+ years’ experience with a major brand of laptops/desktops preferred. 2+ years of Microsoft Office products experience required 1-year experience supporting mobile devices (Apple and Android) 1-year experience with DNS, WINS, and DHCP services 1-year experience with LAN, WAN, WLAN, and data communication operations analysis 1-year experience with Remote Access Tools; VPN and Mobile Excellent communication and customer service skills Strong problem-solving skills Ability to troubleshoot basic/intermediate hardware and software problems. Highly motivated and efficient Extremely well organized Genuine aptitude and interest in computers and networking technology Able to work independently with general supervision, manage effectively own daily schedule, and prioritize activities with stakeholders’ expectations in mind. Experience with telephony services, including VoIP, fax, and video conferencing. Ability to diagnose server and network system problems quickly and develop effective solutions Ability to monitor server and network systems performance in an existing environment as well as new environments Minimum Requirements and Qualifications: 3 years of hands-on IT experience in a Help Desk, Service Desk, Desktop Support, Network Administrator, or similar environment. At least 1 year of networking experience. Preferred: 5+ years of hands-on IT experience in a Help Desk, Service Desk, Desktop Support, Network Administrator, or similar environment. Some college. Entry-level or mid-level technical certification (e.g., A+, Network+, Security+, CCT, CCNA, Microsoft 365 Fundamentals, Microsoft 365 Fundamentals, etc.) Perks and Benefits at Priority Wire and Cable: Competitive salary Medical Insurance with premiums paid at 100% for employee AND dependents Dental Insurance 100% paid for Employee Vision Insurance HSA with Employer Contributions Life Insurance Short Term Disability 401(k) Plan Profit Sharing: Typical annual contribution of 15% of total eligible compensation Paid Holidays AND PTO Cancer, Critical Illness, and Accident insurance policies available Priority Wire & Cable is interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor, or take over sponsorship, of employment visas.

If hired, you must provide proof that you are legally authorized to work in the US. Priority Wire & Cable is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Qualifications Experience

Preferred Hands-on IT experience in a Help Desk, Service Desk, Desktop Support, Network Administrator, or similar environment. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the

Know Your Rights

notice from the Department of Labor.

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