CreditAssociates
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Digital Experience Manager
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CreditAssociates 4 weeks ago Be among the first 25 applicants Join to apply for the
Digital Experience Manager
role at
CreditAssociates Job Posting: Digital Experience Manager
Title: Digital Experience Manager
Reports to: Director of Digital Experience
Experience Level: 3+ years
Type: Full-time
Join Us in Making a Difference
CreditAssociates, an industry-leading financial services company, is recruiting a hands-on, roll-up-your-sleeves Digital Experience Manager. In this role, you are critical to our clients success and the companys ability to achieve our ambitious growth goals. With rising inflation, interest rates, and a looming recession, more people than ever need our help resolving their debt and achieving a debt-free life. This is what we live for, this is our purpose.
This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering meaningful, incremental results through customer interactions and digital experiences.
What We Expect from the Right Candidate
Youre equal parts digital problem solver and organized project coordinator. You know how to take a strategy and turn it into execution. You care about accuracy, timelines, and results. You take ownership, ask smart questions, and dont shy away from doing the work. Youre comfortable working cross-functionally to bring digital experiences to lifeand tracking the details that make a campaign or feature successful.
Responsibilities
Support project management for digital initiatives that improve the client experience and reduce call volume: Optimize content and experiences across our websites, mobile app, and other digital tools Collaborate with internal partners including legal, creative, operations, and IT Assist in creating annotation documents and training materials for new digital features Own UAT (user acceptance testing) for new features and digital tools Maintain documentation, meeting notes, and project roadmaps Partner with creative vendors to develop videos, scripts, and educational materials Document and map workflows and help improve internal and client-facing processes Summarize pilot test results, identify insights, and support phased rollouts Clearly communicate updates or changes to internal teams Coordinate execution of client-facing digital communications (email/SMS): Intake retention communication requests and prep summaries for leadership review Draft initial versions of emails and texts Partner closely with the Salesforce Marketing Cloud Automation Manager to ensure flawless execution of all communications Own the execution of all client-facing communicationsif something launches with errors, this role is accountable Coordinate legal reviews, review and clean audience lists, and manage UAT prior to launch Keep a master calendar of all active and recurring communications Monitor and report on communication performance (open rates, deliverability, bounce issues, etc.)
Qualifications
Bachelors degree in marketing, advertising, business, or a related field 3+ years of experience in digital marketing, communications, customer experience, or project coordination Strong writing and editing skills with a clear, concise tone Highly organized with excellent attention to detail Comfortable juggling multiple projects and shifting priorities Able to work cross-functionally and drive tasks to completion Action-oriented and quick to learn new tools or systems Experience with email platforms (like Salesforce Marketing Cloud) is a plus
Bonus Points For
Analytical mindset with comfort digging into campaign data Familiarity with client portal or self-service experience design Project management mindset (even without the title)
What to Expect from CreditAssociates
A mission, purpose, and culture-driven company we believe life is lived better debt-free A company committed to developing and promoting our people from within Fast-track growth opportunities based on your learning curve and performancenot tenure Companywide functions include weekly lunches, recognition programs, and lifestyle events Excellent benefits including Medical, Dental, Vision, and company-paid Life Insurance Generous 401(k) plan with aggressive company match Flexible schedule that supports a positive work/life balance Convenient office location in Plano, TX
Come Join Us!
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
We are the premier debt resolution company, providing a fresh financial start for individuals struggling with overwhelming debt. We live our credo, Carpe Diem (Seize the Day), and do this daily. Our companys growth directly reflects the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing, and positively charged, high-performance culturewe urge you to consider joining our family. We reward success and hard work!
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Business Development and Sales Industries
Consumer Services and Financial Services Referrals increase your chances of interviewing at CreditAssociates by 2x Sign in to set job alerts for Experience Manager roles.
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Digital Experience Manager
role at
CreditAssociates 4 weeks ago Be among the first 25 applicants Join to apply for the
Digital Experience Manager
role at
CreditAssociates Job Posting: Digital Experience Manager
Title: Digital Experience Manager
Reports to: Director of Digital Experience
Experience Level: 3+ years
Type: Full-time
Join Us in Making a Difference
CreditAssociates, an industry-leading financial services company, is recruiting a hands-on, roll-up-your-sleeves Digital Experience Manager. In this role, you are critical to our clients success and the companys ability to achieve our ambitious growth goals. With rising inflation, interest rates, and a looming recession, more people than ever need our help resolving their debt and achieving a debt-free life. This is what we live for, this is our purpose.
This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering meaningful, incremental results through customer interactions and digital experiences.
What We Expect from the Right Candidate
Youre equal parts digital problem solver and organized project coordinator. You know how to take a strategy and turn it into execution. You care about accuracy, timelines, and results. You take ownership, ask smart questions, and dont shy away from doing the work. Youre comfortable working cross-functionally to bring digital experiences to lifeand tracking the details that make a campaign or feature successful.
Responsibilities
Support project management for digital initiatives that improve the client experience and reduce call volume: Optimize content and experiences across our websites, mobile app, and other digital tools Collaborate with internal partners including legal, creative, operations, and IT Assist in creating annotation documents and training materials for new digital features Own UAT (user acceptance testing) for new features and digital tools Maintain documentation, meeting notes, and project roadmaps Partner with creative vendors to develop videos, scripts, and educational materials Document and map workflows and help improve internal and client-facing processes Summarize pilot test results, identify insights, and support phased rollouts Clearly communicate updates or changes to internal teams Coordinate execution of client-facing digital communications (email/SMS): Intake retention communication requests and prep summaries for leadership review Draft initial versions of emails and texts Partner closely with the Salesforce Marketing Cloud Automation Manager to ensure flawless execution of all communications Own the execution of all client-facing communicationsif something launches with errors, this role is accountable Coordinate legal reviews, review and clean audience lists, and manage UAT prior to launch Keep a master calendar of all active and recurring communications Monitor and report on communication performance (open rates, deliverability, bounce issues, etc.)
Qualifications
Bachelors degree in marketing, advertising, business, or a related field 3+ years of experience in digital marketing, communications, customer experience, or project coordination Strong writing and editing skills with a clear, concise tone Highly organized with excellent attention to detail Comfortable juggling multiple projects and shifting priorities Able to work cross-functionally and drive tasks to completion Action-oriented and quick to learn new tools or systems Experience with email platforms (like Salesforce Marketing Cloud) is a plus
Bonus Points For
Analytical mindset with comfort digging into campaign data Familiarity with client portal or self-service experience design Project management mindset (even without the title)
What to Expect from CreditAssociates
A mission, purpose, and culture-driven company we believe life is lived better debt-free A company committed to developing and promoting our people from within Fast-track growth opportunities based on your learning curve and performancenot tenure Companywide functions include weekly lunches, recognition programs, and lifestyle events Excellent benefits including Medical, Dental, Vision, and company-paid Life Insurance Generous 401(k) plan with aggressive company match Flexible schedule that supports a positive work/life balance Convenient office location in Plano, TX
Come Join Us!
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
We are the premier debt resolution company, providing a fresh financial start for individuals struggling with overwhelming debt. We live our credo, Carpe Diem (Seize the Day), and do this daily. Our companys growth directly reflects the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing, and positively charged, high-performance culturewe urge you to consider joining our family. We reward success and hard work!
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Business Development and Sales Industries
Consumer Services and Financial Services Referrals increase your chances of interviewing at CreditAssociates by 2x Sign in to set job alerts for Experience Manager roles.
Senior Director of Implementation & Services
Dallas, TX $150,000.00-$190,000.00 2 weeks ago KidStrong Assistant General Manager - Sachse
Regional Director of Operations- Dallas/Fort Worth
General Manager in Training - Northern, CA Region
Plano, TX $69,120.00-$86,400.00 1 month ago Plano, TX $69,120.00-$86,400.00 1 month ago Dallas, TX $200,375.00-$219,500.00 3 weeks ago Attractions Supervisor, Netflix House - Dallas
Plano, TX $69,120.00-$86,400.00 1 month ago Frisco, TX $55,000.00-$60,000.00 3 weeks ago General Manager in Training - Pennsylvania Region
Plano, TX $69,120.00-$86,400.00 1 month ago Plano, TX $69,120.00-$86,400.00 1 month ago General Manager in Training - Frisco, TX
Sr. Manager, Quality Center of Excellence - PMO
General Manager in Training - New Jersey Region
Plano, TX $69,120.00-$86,400.00 1 month ago General Manager in Training - Southern, CA Region
Plano, TX $69,120.00-$86,400.00 1 month ago Dallas, TX $100,000.00-$125,000.00 6 hours ago General Manager in Training - McKinney, TX
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr