City and County of San Francisco
8211 - Supervising Building and Grounds Patrol Officer - War Memorial & Performi
City and County of San Francisco, San Francisco, California, United States, 94199
Job Description
Under general supervision, the Supervising Building and Grounds Patrol Officer assists in supervising the overall security operations of assigned buildings and grounds. The essential functions of this job include supervising the line security operations of the assigned buildings and grounds; scheduling officers to meet security needs; observing and inspecting officers and their assigned areas to assure compliance with policies and procedures; monitoring and evaluating officer performance; carrying out transition procedures between shifts; assisting in incident resolution; providing ongoing employee training; communicating to appropriate management regarding maintenance and security conditions; resolving complaints and providing backup support to officers.
Role Description The 8211 Supervising Building and Grounds Patrol Officer supervises the work of subordinate staff who provide security for public facilities.
Distinguishing Features The 8211 Supervising Building and Grounds Patrol Officer supervises the work of subordinate staff who provide security for public facilities.
Supervision Exercised Provides supervision, training and scheduling of subordinate staff.
Major, Important, and Essential Duties
Supervises the line security operations of assigned buildings and grounds; may assist officers in securing assigned buildings and grounds; schedules officers to meet security needs; conducts regular patrols of assigned buildings and grounds.
Observes and inspects officers and their assigned areas to assure compliance with established policies and procedures; monitors and evaluates performance; carries out transition procedures between shifts; assists in incident resolution as needed; provides ongoing employee training.
Inspects buildings to assure that they are property secured.
When necessary, apprehends persons engaged in acts of vandalism and theft and turns them over to police authorities or reports such action immediately to the Police Department; questions persons seeking entry to public buildings; enforces security regulations.
Important And Essential Knowledges, Skills, And Abilities Knowledge of public buildings and locations operated by various city departments; departmental regulations governing use of city facilities; general security procedures; dealing with the public; emergency plans relative to securing buildings and property against theft, damage, fire, or unauthorized entry.
Ability and skill to carry out written and oral instructions; act quickly in emergencies; prepare and submit operational reports on patrol activities; develop and train employees; monitor and correct employee performance; manage time to ensure priority situations are addressed; deal effectively, tactfully, and courteously with members of the public and co-workers. Requires the physical agility and stamina necessary to enforce security regulations and apprehend and hold persons involved in acts of vandalism or seeking illegal entry.
Minimum Qualifications
High school diploma or equivalent (GED or High School Proficiency Examination).
Three (3) years of work experience as a special police officer, security guard or other similar work.
Possession of a valid California driver’s license.
Desirable Qualifications
Experience working in a Performing Arts Venue.
Experience, knowledge and ability to supervise employees, including performance evaluation, performance improvement management, providing positive persuasive and influence-based on-the-job training, coaching, mentoring, instruction and delegation.
Proficiency in using Excel, Outlook, Word, and Teams software.
Ability to create and manage complex schedules.
Comfort and confidence dealing with incongruity.
Ability to deliver exceptional customer service to patrons and the public, utilizing effective conflict resolution and de‑escalation techniques.
Knowledge of, and ability to manage specialized security equipment such as weapons detection systems, two‑way radio, CCTV, keycard access control, and patron screening.
Ability to read, understand and apply various policies, protocols, rules and MOUs in performing work duties.
Ability to prepare and submit operational and incident reports on shift activities.
Possession of a valid California Penal Code, Section 832 Arrest Course certificate.
Physical Abilities Requires the physical agility and stamina necessary to enforce security regulations and apprehend and hold persons involved in acts of vandalism or seeking illegal entry. Ability stand (up to 75% of shift), walk (up to 75%), climb stairs (up to 25%), bend and twist (up to 25%), and briskly jog during emergencies (5%). Ability twist, push, pull, or lift at least 50 lbs. Work may require strenuous physical activity related to responding to emergencies or alarms, such as a building evacuation during a fire, and/or to assist an injured person and perform related physical duties as required.
Verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements can be found at https://sfdhr.org/how-verify-education-requirements.
How to Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process. Select the “I’m Interested” button and follow instructions on the screen. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. Applicants will receive a confirmation email that their online application has been received in response to every position to which they apply. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Selection Procedures
Minimum Qualification Questionnaire (Weight: Qualifying). Along with this application, applicants must complete a supplemental questionnaire which is designed to compare an applicant’s experience with the Minimum Qualifications of this position.
Examination (Weight: 100%). After this job ad is unpublished, qualified applicants will receive information regarding the exam. The exam evaluates relevant knowledge, ability, and skill level.
Equal Employment Opportunity All your information will be kept confidential according to EEO guidelines. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
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Role Description The 8211 Supervising Building and Grounds Patrol Officer supervises the work of subordinate staff who provide security for public facilities.
Distinguishing Features The 8211 Supervising Building and Grounds Patrol Officer supervises the work of subordinate staff who provide security for public facilities.
Supervision Exercised Provides supervision, training and scheduling of subordinate staff.
Major, Important, and Essential Duties
Supervises the line security operations of assigned buildings and grounds; may assist officers in securing assigned buildings and grounds; schedules officers to meet security needs; conducts regular patrols of assigned buildings and grounds.
Observes and inspects officers and their assigned areas to assure compliance with established policies and procedures; monitors and evaluates performance; carries out transition procedures between shifts; assists in incident resolution as needed; provides ongoing employee training.
Inspects buildings to assure that they are property secured.
When necessary, apprehends persons engaged in acts of vandalism and theft and turns them over to police authorities or reports such action immediately to the Police Department; questions persons seeking entry to public buildings; enforces security regulations.
Important And Essential Knowledges, Skills, And Abilities Knowledge of public buildings and locations operated by various city departments; departmental regulations governing use of city facilities; general security procedures; dealing with the public; emergency plans relative to securing buildings and property against theft, damage, fire, or unauthorized entry.
Ability and skill to carry out written and oral instructions; act quickly in emergencies; prepare and submit operational reports on patrol activities; develop and train employees; monitor and correct employee performance; manage time to ensure priority situations are addressed; deal effectively, tactfully, and courteously with members of the public and co-workers. Requires the physical agility and stamina necessary to enforce security regulations and apprehend and hold persons involved in acts of vandalism or seeking illegal entry.
Minimum Qualifications
High school diploma or equivalent (GED or High School Proficiency Examination).
Three (3) years of work experience as a special police officer, security guard or other similar work.
Possession of a valid California driver’s license.
Desirable Qualifications
Experience working in a Performing Arts Venue.
Experience, knowledge and ability to supervise employees, including performance evaluation, performance improvement management, providing positive persuasive and influence-based on-the-job training, coaching, mentoring, instruction and delegation.
Proficiency in using Excel, Outlook, Word, and Teams software.
Ability to create and manage complex schedules.
Comfort and confidence dealing with incongruity.
Ability to deliver exceptional customer service to patrons and the public, utilizing effective conflict resolution and de‑escalation techniques.
Knowledge of, and ability to manage specialized security equipment such as weapons detection systems, two‑way radio, CCTV, keycard access control, and patron screening.
Ability to read, understand and apply various policies, protocols, rules and MOUs in performing work duties.
Ability to prepare and submit operational and incident reports on shift activities.
Possession of a valid California Penal Code, Section 832 Arrest Course certificate.
Physical Abilities Requires the physical agility and stamina necessary to enforce security regulations and apprehend and hold persons involved in acts of vandalism or seeking illegal entry. Ability stand (up to 75% of shift), walk (up to 75%), climb stairs (up to 25%), bend and twist (up to 25%), and briskly jog during emergencies (5%). Ability twist, push, pull, or lift at least 50 lbs. Work may require strenuous physical activity related to responding to emergencies or alarms, such as a building evacuation during a fire, and/or to assist an injured person and perform related physical duties as required.
Verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements can be found at https://sfdhr.org/how-verify-education-requirements.
How to Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process. Select the “I’m Interested” button and follow instructions on the screen. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. Applicants will receive a confirmation email that their online application has been received in response to every position to which they apply. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Selection Procedures
Minimum Qualification Questionnaire (Weight: Qualifying). Along with this application, applicants must complete a supplemental questionnaire which is designed to compare an applicant’s experience with the Minimum Qualifications of this position.
Examination (Weight: 100%). After this job ad is unpublished, qualified applicants will receive information regarding the exam. The exam evaluates relevant knowledge, ability, and skill level.
Equal Employment Opportunity All your information will be kept confidential according to EEO guidelines. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
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