Yum! Brands
As the Director of Product Design for
Digital Ordering
at Byte, you will lead the strategic design vision, execution, and team behind Yum!’s global guest-facing digital commerce experiences that also touch internal operator tools. This role requires a
systems-minded design leader
who can connect customer experiences, digital channels, and the underlying operational systems that power them—bridging e-commerce and internal platforms through a unified design strategy.
You’ll
collaborate closely with the Head of Design for Byte by Yum! and peer design leaders
to co-build and scale the broader Byte experience strategy—translating that shared vision into actionable design outcomes within Digital Ordering and the design system team. You’ll oversee the design of web, app, kiosk, and cross-channel ordering experiences, as well as the evolution of Yum!’s enterprise design systems. Your leadership will define how design scales across brands, platforms, and regions—ensuring both craft excellence and systemic consistency across the Byte ecosystem.
This role is both visionary and operational: setting long-term design direction within your area of ownership while building the people, systems, and rituals that make world-class experience delivery repeatable at scale.
Qualifications What You’ll Need
12+ years
in UX / Product Design, with
5+ years
in design leadership roles overseeing large-scale, multi-platform ecosystems (e.g., e-commerce, payments, loyalty, ordering, or platform design).
Deep experience designing for
complex, multi-surface systems —especially across customer and internal-facing platforms.
Proven ability to connect design strategy to measurable outcomes (conversion, retention, NPS, design velocity).
Demonstrated leadership of
design systems at enterprise scale , including:
Component architecture and system evolution across platforms (web, mobile, kiosk).
Design token architecture , semantic theming, and multi-brand scalability.
Governance models for contribution, maintenance, and documentation.
Accessibility and performance optimization within system foundations.
Collaboration frameworks between design, engineering, and brand.
Experience
leading global teams
across multiple brands, cultures, and technical stacks.
Exceptional storytelling and influence skills—able to align executives, engineers, and brand stakeholders through clarity and evidence.
Comfort operating in complex, matrixed environments, with the ability to balance standardization and brand individuality.
Passion for building
experiences that drive both emotional connection and business performance .
Bonus Experience
Preferred Education (bonus): Advanced degree in Human–Computer Interaction, Design Strategy, Human Factors, Information Design, or related discipline. MBA or other advanced degree in a complementary field (e.g., Technical Communication, Computer Science, or Business Strategy) is a plus.
Experience integrating
design systems with front-end frameworks
(React, Angular, Flutter).
Familiarity with
content and commerce platforms
(Adobe Experience Manager, Shopify Plus, custom CMS or menu management).
Knowledge of
user research and experimentation tooling
(UserTesting, Amplitude, Figma analytics).
Background in
multi-brand or franchise ecosystems , where scalability and local adaptability coexist.
Salary Range: $180,000 - $200,000 + Bonus Eligibility + RSUs
Responsibilities What You’ll Be Doing Design Leadership & Vision
Define and champion the
end-to-end design strategy
for Yum!’s digital ordering ecosystem across brands and channels (web, app, kiosk, and emerging touchpoints).
Craft a
north-star customer experience vision
that connects guest journeys with the operational systems that support them.
Lead
multi-platform design
across the entire lifecycle—from discovery through scaled delivery—balancing speed, craft, and innovation.
Represent Digital Ordering design in leadership forums, shaping roadmap direction, investment, and cross-brand experience priorities.
Team & Organizational Leadership
Lead, mentor, and grow a
multi-disciplinary team
of designers in digital ordering channels for products, and design system specialists with clear accountability for strengthening the foundational work and expanding the strategy of our design systems.
Build structures that balance
embedded product ownership
with
centralized design system governance .
Create scalable operating models for
cross-brand collaboration , design reviews, and continuous learning.
Champion a healthy, high-bar design culture grounded in clarity, rigor, and belonging.
Design Systems & UX Consistency
Oversee the
strategy and expansion
of Yum!’s design systems enabling speed, quality, and brand flexibility across global markets.
Partner with engineering to define and evolve
design token architecture, semantic naming conventions, and accessibility standards .
Establish a roadmap for
component governance, documentation, contribution models, and automated QA
across brands.
Evolve
cross-platform coherence
between consumer-facing and operator-facing systems, ensuring OneByte functions as a single, living ecosystem.
Systems Thinking & Cross-Functional Influence
Collaborate with
Product, Engineering, Data Science, and Brand Marketing
to translate user needs and business goals into cohesive, measurable experiences.
Drive alignment across digital channels and internal systems—connecting menu architecture, personalization, loyalty, and payments through unified experience models.
Serve as a trusted voice at the intersection of
UX, platform architecture, and business strategy , bringing clarity to ambiguous, cross-domain challenges.
Build organizational empathy for customers through storytelling, data, and design rationale.
Operational Excellence & Impact
Help define and drive
design operating rhythms , including critiques, planning cadences, and executive reviews.
Create
design metrics dashboards
tied to conversion, adoption, and system usage.
Champion accessibility, internationalization, and performance as core quality dimensions.
Establish
partnership rituals
with Brand, Product, and Engineering to ensure design remains a strategic, measurable driver of success.
#J-18808-Ljbffr
Digital Ordering
at Byte, you will lead the strategic design vision, execution, and team behind Yum!’s global guest-facing digital commerce experiences that also touch internal operator tools. This role requires a
systems-minded design leader
who can connect customer experiences, digital channels, and the underlying operational systems that power them—bridging e-commerce and internal platforms through a unified design strategy.
You’ll
collaborate closely with the Head of Design for Byte by Yum! and peer design leaders
to co-build and scale the broader Byte experience strategy—translating that shared vision into actionable design outcomes within Digital Ordering and the design system team. You’ll oversee the design of web, app, kiosk, and cross-channel ordering experiences, as well as the evolution of Yum!’s enterprise design systems. Your leadership will define how design scales across brands, platforms, and regions—ensuring both craft excellence and systemic consistency across the Byte ecosystem.
This role is both visionary and operational: setting long-term design direction within your area of ownership while building the people, systems, and rituals that make world-class experience delivery repeatable at scale.
Qualifications What You’ll Need
12+ years
in UX / Product Design, with
5+ years
in design leadership roles overseeing large-scale, multi-platform ecosystems (e.g., e-commerce, payments, loyalty, ordering, or platform design).
Deep experience designing for
complex, multi-surface systems —especially across customer and internal-facing platforms.
Proven ability to connect design strategy to measurable outcomes (conversion, retention, NPS, design velocity).
Demonstrated leadership of
design systems at enterprise scale , including:
Component architecture and system evolution across platforms (web, mobile, kiosk).
Design token architecture , semantic theming, and multi-brand scalability.
Governance models for contribution, maintenance, and documentation.
Accessibility and performance optimization within system foundations.
Collaboration frameworks between design, engineering, and brand.
Experience
leading global teams
across multiple brands, cultures, and technical stacks.
Exceptional storytelling and influence skills—able to align executives, engineers, and brand stakeholders through clarity and evidence.
Comfort operating in complex, matrixed environments, with the ability to balance standardization and brand individuality.
Passion for building
experiences that drive both emotional connection and business performance .
Bonus Experience
Preferred Education (bonus): Advanced degree in Human–Computer Interaction, Design Strategy, Human Factors, Information Design, or related discipline. MBA or other advanced degree in a complementary field (e.g., Technical Communication, Computer Science, or Business Strategy) is a plus.
Experience integrating
design systems with front-end frameworks
(React, Angular, Flutter).
Familiarity with
content and commerce platforms
(Adobe Experience Manager, Shopify Plus, custom CMS or menu management).
Knowledge of
user research and experimentation tooling
(UserTesting, Amplitude, Figma analytics).
Background in
multi-brand or franchise ecosystems , where scalability and local adaptability coexist.
Salary Range: $180,000 - $200,000 + Bonus Eligibility + RSUs
Responsibilities What You’ll Be Doing Design Leadership & Vision
Define and champion the
end-to-end design strategy
for Yum!’s digital ordering ecosystem across brands and channels (web, app, kiosk, and emerging touchpoints).
Craft a
north-star customer experience vision
that connects guest journeys with the operational systems that support them.
Lead
multi-platform design
across the entire lifecycle—from discovery through scaled delivery—balancing speed, craft, and innovation.
Represent Digital Ordering design in leadership forums, shaping roadmap direction, investment, and cross-brand experience priorities.
Team & Organizational Leadership
Lead, mentor, and grow a
multi-disciplinary team
of designers in digital ordering channels for products, and design system specialists with clear accountability for strengthening the foundational work and expanding the strategy of our design systems.
Build structures that balance
embedded product ownership
with
centralized design system governance .
Create scalable operating models for
cross-brand collaboration , design reviews, and continuous learning.
Champion a healthy, high-bar design culture grounded in clarity, rigor, and belonging.
Design Systems & UX Consistency
Oversee the
strategy and expansion
of Yum!’s design systems enabling speed, quality, and brand flexibility across global markets.
Partner with engineering to define and evolve
design token architecture, semantic naming conventions, and accessibility standards .
Establish a roadmap for
component governance, documentation, contribution models, and automated QA
across brands.
Evolve
cross-platform coherence
between consumer-facing and operator-facing systems, ensuring OneByte functions as a single, living ecosystem.
Systems Thinking & Cross-Functional Influence
Collaborate with
Product, Engineering, Data Science, and Brand Marketing
to translate user needs and business goals into cohesive, measurable experiences.
Drive alignment across digital channels and internal systems—connecting menu architecture, personalization, loyalty, and payments through unified experience models.
Serve as a trusted voice at the intersection of
UX, platform architecture, and business strategy , bringing clarity to ambiguous, cross-domain challenges.
Build organizational empathy for customers through storytelling, data, and design rationale.
Operational Excellence & Impact
Help define and drive
design operating rhythms , including critiques, planning cadences, and executive reviews.
Create
design metrics dashboards
tied to conversion, adoption, and system usage.
Champion accessibility, internationalization, and performance as core quality dimensions.
Establish
partnership rituals
with Brand, Product, and Engineering to ensure design remains a strategic, measurable driver of success.
#J-18808-Ljbffr