Jobs via Dice
IT SUPPORT SPECIALIST
Permanent Full Time Job – On Site NYC.
Responsibilities
Manage KACE ticketing system (Assign, review and analyze tickets)
Provide first‑line support (Level 1) for desktop applications (Microsoft Word, Excel, Outlook, PowerPoint) and Banking applications (Summit, Montran)
Work extensively with end users
Support Windows workstations (10 and 11)
Support our Windows Servers environment (2022)
Generate Helpdesk KPI and KRI reports
Automate Helpdesk tasks using scripts (PowerShell, Python)
Maintain accurate documentation of Helpdesk procedures and troubleshooting steps
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related field.
5‑7 years of experience supporting Banking applications (Summit, Montran) and desktop applications.
Proficiency with Help Desk management software (KACE, Jira, Zendesk).
Proficiency in Windows Server (2022) and Windows Workstation (10 & 11).
Experience with scripting tools (PowerShell, Python).
Excellent communication and documentation abilities.
Very good troubleshooting and problem‑solving skills.
Pluses
Microsoft Certified: Windows Server Administrator Associate, CompTIA A+
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
#J-18808-Ljbffr
Responsibilities
Manage KACE ticketing system (Assign, review and analyze tickets)
Provide first‑line support (Level 1) for desktop applications (Microsoft Word, Excel, Outlook, PowerPoint) and Banking applications (Summit, Montran)
Work extensively with end users
Support Windows workstations (10 and 11)
Support our Windows Servers environment (2022)
Generate Helpdesk KPI and KRI reports
Automate Helpdesk tasks using scripts (PowerShell, Python)
Maintain accurate documentation of Helpdesk procedures and troubleshooting steps
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related field.
5‑7 years of experience supporting Banking applications (Summit, Montran) and desktop applications.
Proficiency with Help Desk management software (KACE, Jira, Zendesk).
Proficiency in Windows Server (2022) and Windows Workstation (10 & 11).
Experience with scripting tools (PowerShell, Python).
Excellent communication and documentation abilities.
Very good troubleshooting and problem‑solving skills.
Pluses
Microsoft Certified: Windows Server Administrator Associate, CompTIA A+
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
#J-18808-Ljbffr