Prose
Principal Product Manager, Customer Retention
Brooklyn, NY
Our Mission
Prose is truly custom hair and skin care made-to-order—just for you.
Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results.
At the heart of Prose’s success is
Singular, its proprietary AI-powered beauty-tech platform,
which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all Prose hair and skin care products are personalized to your one-of-a-kind hair, skin, goals and environment.
We’re a company that wants to change beauty practices, so we’re changing the way beauty companies practice.
As a certified B Corporation, a Public Benefit Corporation and Climate Neutral , we’re proving that good business is always sustainable. With Prose, there’s nothing sacrificed to bring you great products—not trees, materials, wages, or performance.
Prose & Singular in Numbers
Founded in
2017 , with hubs in Paris, New York, and Los Angeles
2M
customers and
350K
active subscribers
21M
custom products made, with
1M+
unique formulas
350+
team members across disciplines
$600M+
in lifetime sales, with
$165M+
revenue in 2024
Profitable since 2024
Discover our
Company Culture
on Welcome to the Jungle here
Discover our
Company Mission & Vision
in video here
Position Summary
Prose, the trailblazer in personalized beauty, is seeking a visionary Principal Product Manager to shape the future of our digital experiences. This is not just a product role – it’s a chance to redefine how millions of our customers build a relationship with custom products made just for them. As a driving force on our Digital Product team, you will own bold, high-impact initiatives that transform first-time customers into passionate lifelong subscribers. Partnering with minds across Growth, LCM, Data Science, Algo, CX, and Tech, you’ll chart the course for innovative retention strategies, push the boundaries of personalization, and cement Prose as the ultimate custom beauty destination.
Key Responsibilities
Strategic Leadership:
Identify and champion strategic initiatives that reduce churn, strengthen customer loyalty, and expand recurring revenue, presenting data-driven recommendations to the Executive team
Develop digital products, infrastructure, and loyalty platforms that scale the company’s growth, enabling faster innovation, better personalization, and stronger engagement.
Customer-Centric Innovation:
Lead initiatives to enhance the customer experience with a focus on subscription excellence, membership offerings, upsell and cross-sell opportunities, and churn deflection.
Collaborate with UX Research and Product Design teams to deeply understand customer needs and design impactful solutions.
Cross-Functional Collaboration:
Partner closely with Technology, Data, Finance, Customer Experience, and Growth teams to ensure alignment and seamless execution of retention strategies.
Act as the primary product liaison between cross-functional stakeholders, fostering a unified and efficient approach to achieving retention goals.
Drive a culture of experimentation by leading the vision for A/B testing and iterative improvement in the retention space.
Define, monitor, and report on key performance indicators (KPIs) and metrics that measure the success of retention initiatives and inform future strategies.
Product Execution:
Own the end-to-end product lifecycle for retention-related initiatives, from ideation to delivery.
Collaborate with technical teams to scope, prioritize, and execute development projects with a focus on delivering measurable business outcomes.
Ensure that solutions are scalable, high-quality, and aligned with customer and business needs.
Thought Leadership:
Serve as the internal expert on Subscriber metrics, continuously identifying opportunities to refine and innovate our approach.
Drive the development of business cases for complex initiatives, leveraging partner team data and analysis to deliver compelling recommendations to the Executive team.
Advocate for the voice of the customer, ensuring their needs are central to retention strategies and product decisions.
Key Qualifications
Experience : 7+ years of Product Management experience with a proven track record of success in retention strategy, subscription business, or related domains.
Strategic Thinking:
Ability to develop and articulate high-level roadmaps and visions while maintaining focus on incremental, actionable progress.
Analytical Expertise : Strong analytical skills with experience leveraging diverse data sources to guide product decisions. Comfortable designing and interpreting A/B tests and other forms of experimentation.
Execution Excellence : Adept at balancing long-term strategic goals with short-term deliverables, managing ambiguity, and driving measurable outcomes.
Collaboration & Communication : Exceptional written and verbal communication skills, coupled with strong stakeholder management and influence capabilities.
Self-Starter : Thrives in fast-paced environments and is proactive in identifying and seizing opportunities to add value.
Agility : Skilled at navigating ambiguity and driving transformation in complex organizations.
Technical Fluency : Familiarity with agile development methodologies, e-commerce platforms, and subscription management systems.
Industry Knowledge : Bonus points for experience in the beauty or personalized product industries.
Prose fosters inclusivity, learning, and diversity within our teams and workplace. Just as we celebrate unique beauty, every team member is encouraged to show up as their full self. In addition to creating an environment where all individuals feel welcome, we offer benefits that include:
A competitive and flexible PTO policy
Competitive compensation package
Company sponsored health care plan (medical, dental and vision plans)
401k + matching
$125 monthly wellness allowance
FSA and commuter benefits
Snacks and vending machine available on site
In the
New York
Area, the anticipated base salary range for this role is
$185,000 to $215,000
annually (+10% discretionary bonus and equity). Actual compensation will be commensurate with experience, qualifications, knowledge, and skills. This role will be a
hybrid
position based out of our
Williamsburg
office and the expectation is that this person will be in the office 3 days per week.
Prose Values
Intentional Inclusivity
We know the best ideas come from open minds and willingness to listen. While our products cater to the individual, an invitation into our process is always open to our community.
We value our differences and diverse backgrounds by communicating openly, managing with transparency and striving to understand one another’s perspective. It’s a key ingredient to our innovation.
Our strength as a group will outlast our efforts as individual contributors. With offices across countries, staying inventive and agile deepens our clear vision and consistent communication.
We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times, but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork.
Driven, Together
We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable, resourceful and responsible. Anyone and everyone is encouraged to lead.
We recognize that in order to continue thinking one step ahead, we will need to try new things. We strive to provide an open environment that accepts this truth, making space for new ideas to emerge.
Humanity Always
We assume good intentions in every interaction, keeping ourselves accountable for the climate we create. We seek to understand our co-workers through this lens of conscious benevolence, authenticity and fellowship.
We operate with the intention of preserving resources, creating an environment we can all live in – for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.
Create a Job Alert
Interested in building your career at Prose? Get future opportunities sent straight to your email.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Prose’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Select...
Voluntary Self-Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Our Mission
Prose is truly custom hair and skin care made-to-order—just for you.
Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results.
At the heart of Prose’s success is
Singular, its proprietary AI-powered beauty-tech platform,
which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all Prose hair and skin care products are personalized to your one-of-a-kind hair, skin, goals and environment.
We’re a company that wants to change beauty practices, so we’re changing the way beauty companies practice.
As a certified B Corporation, a Public Benefit Corporation and Climate Neutral , we’re proving that good business is always sustainable. With Prose, there’s nothing sacrificed to bring you great products—not trees, materials, wages, or performance.
Prose & Singular in Numbers
Founded in
2017 , with hubs in Paris, New York, and Los Angeles
2M
customers and
350K
active subscribers
21M
custom products made, with
1M+
unique formulas
350+
team members across disciplines
$600M+
in lifetime sales, with
$165M+
revenue in 2024
Profitable since 2024
Discover our
Company Culture
on Welcome to the Jungle here
Discover our
Company Mission & Vision
in video here
Position Summary
Prose, the trailblazer in personalized beauty, is seeking a visionary Principal Product Manager to shape the future of our digital experiences. This is not just a product role – it’s a chance to redefine how millions of our customers build a relationship with custom products made just for them. As a driving force on our Digital Product team, you will own bold, high-impact initiatives that transform first-time customers into passionate lifelong subscribers. Partnering with minds across Growth, LCM, Data Science, Algo, CX, and Tech, you’ll chart the course for innovative retention strategies, push the boundaries of personalization, and cement Prose as the ultimate custom beauty destination.
Key Responsibilities
Strategic Leadership:
Identify and champion strategic initiatives that reduce churn, strengthen customer loyalty, and expand recurring revenue, presenting data-driven recommendations to the Executive team
Develop digital products, infrastructure, and loyalty platforms that scale the company’s growth, enabling faster innovation, better personalization, and stronger engagement.
Customer-Centric Innovation:
Lead initiatives to enhance the customer experience with a focus on subscription excellence, membership offerings, upsell and cross-sell opportunities, and churn deflection.
Collaborate with UX Research and Product Design teams to deeply understand customer needs and design impactful solutions.
Cross-Functional Collaboration:
Partner closely with Technology, Data, Finance, Customer Experience, and Growth teams to ensure alignment and seamless execution of retention strategies.
Act as the primary product liaison between cross-functional stakeholders, fostering a unified and efficient approach to achieving retention goals.
Drive a culture of experimentation by leading the vision for A/B testing and iterative improvement in the retention space.
Define, monitor, and report on key performance indicators (KPIs) and metrics that measure the success of retention initiatives and inform future strategies.
Product Execution:
Own the end-to-end product lifecycle for retention-related initiatives, from ideation to delivery.
Collaborate with technical teams to scope, prioritize, and execute development projects with a focus on delivering measurable business outcomes.
Ensure that solutions are scalable, high-quality, and aligned with customer and business needs.
Thought Leadership:
Serve as the internal expert on Subscriber metrics, continuously identifying opportunities to refine and innovate our approach.
Drive the development of business cases for complex initiatives, leveraging partner team data and analysis to deliver compelling recommendations to the Executive team.
Advocate for the voice of the customer, ensuring their needs are central to retention strategies and product decisions.
Key Qualifications
Experience : 7+ years of Product Management experience with a proven track record of success in retention strategy, subscription business, or related domains.
Strategic Thinking:
Ability to develop and articulate high-level roadmaps and visions while maintaining focus on incremental, actionable progress.
Analytical Expertise : Strong analytical skills with experience leveraging diverse data sources to guide product decisions. Comfortable designing and interpreting A/B tests and other forms of experimentation.
Execution Excellence : Adept at balancing long-term strategic goals with short-term deliverables, managing ambiguity, and driving measurable outcomes.
Collaboration & Communication : Exceptional written and verbal communication skills, coupled with strong stakeholder management and influence capabilities.
Self-Starter : Thrives in fast-paced environments and is proactive in identifying and seizing opportunities to add value.
Agility : Skilled at navigating ambiguity and driving transformation in complex organizations.
Technical Fluency : Familiarity with agile development methodologies, e-commerce platforms, and subscription management systems.
Industry Knowledge : Bonus points for experience in the beauty or personalized product industries.
Prose fosters inclusivity, learning, and diversity within our teams and workplace. Just as we celebrate unique beauty, every team member is encouraged to show up as their full self. In addition to creating an environment where all individuals feel welcome, we offer benefits that include:
A competitive and flexible PTO policy
Competitive compensation package
Company sponsored health care plan (medical, dental and vision plans)
401k + matching
$125 monthly wellness allowance
FSA and commuter benefits
Snacks and vending machine available on site
In the
New York
Area, the anticipated base salary range for this role is
$185,000 to $215,000
annually (+10% discretionary bonus and equity). Actual compensation will be commensurate with experience, qualifications, knowledge, and skills. This role will be a
hybrid
position based out of our
Williamsburg
office and the expectation is that this person will be in the office 3 days per week.
Prose Values
Intentional Inclusivity
We know the best ideas come from open minds and willingness to listen. While our products cater to the individual, an invitation into our process is always open to our community.
We value our differences and diverse backgrounds by communicating openly, managing with transparency and striving to understand one another’s perspective. It’s a key ingredient to our innovation.
Our strength as a group will outlast our efforts as individual contributors. With offices across countries, staying inventive and agile deepens our clear vision and consistent communication.
We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times, but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork.
Driven, Together
We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable, resourceful and responsible. Anyone and everyone is encouraged to lead.
We recognize that in order to continue thinking one step ahead, we will need to try new things. We strive to provide an open environment that accepts this truth, making space for new ideas to emerge.
Humanity Always
We assume good intentions in every interaction, keeping ourselves accountable for the climate we create. We seek to understand our co-workers through this lens of conscious benevolence, authenticity and fellowship.
We operate with the intention of preserving resources, creating an environment we can all live in – for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.
Create a Job Alert
Interested in building your career at Prose? Get future opportunities sent straight to your email.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Prose’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Select...
Voluntary Self-Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr