Vontier
INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)
Are you passionate about problem solving? Are you excited by solving real business challenges through innovation? Are you dedicated to collaborating with a cross functional team to provide a first-class customer experience?
If so, come join the Gasboy Field Engineer Team as we continue to experience explosive growth in our Gasboy Business Unit serving customers in the commercial and industrial fueling industry.
About the Opportunity Reporting to the customer operations manager, the Gasboy Field Engineer will play a critical role in continuously improving the customer experience. As a key member of the service operations team, you will spend most of your time in the field, supporting end customers and authorized service contractors with new product adoption, project rollouts, training, data collection, testing and onsite service and troubleshooting.
Key Responsibilities
Support the on-site field service activities as the resident expert on Gasboy products to provide the ultimate consumer experience by diagnosing performance related issues, determining root cause, corrective actions, confirming resolution and regularly communicate with all stakeholders on status
Make recommendations for the development of effective training resources and troubleshooting guides with the product support specialist team
Provide recommendations to the market service manager to add or remove authorized service network providers to ensure best in class field service support for our customers
Ensure authorized serviced technicians are properly trained according to department compliance, work, and customer security requirements
Lead regular scheduled field training sessions with key service partners and distributors in a market for continuing education opportunities and knowledge transfer
Communicate with stakeholders to convey drivers of operational impact of findings to ensure contact center consistency, process alignment, and process improvements
Act as the communication liaison between internal stakeholders, customers and service contractors regarding on-site findings and resolution
Support PSS/Engineering as requested for onsite testing, data collection, and trouble shooting
Support ad hoc Service Operation’s needs (contract maintenance, projects, FMS, etc.) for site related challenges
Utilize technical and analytical skills to support technical assistance center as expert on Gasboy product solutions
Maintain compliance with safety standards according to Gilbarco Veeder-Root, Customer and Regulatory policies
WHO YOU ARE (Qualifications)
Preferred: Associates or bachelor’s degree in computer science or networking
Preferred: 5 years or more of service in petroleum equipment with manufacturers certifications
Preferred: A+ and Linux certified or have the ability to obtain the A+ and Linux certifications within 90 days
Knowledge of Microsoft Windows, Excel, and Networking required
Knowledge of Linux and SQL a plus
Road Warrior- travel is 75% or more for this role to include overnight
Extensive experience interfacing with end customers
Experience in performing training to small and large groups
Exceptional work ethic with excellent analytical/troubleshooting skills
Ability to lift 30+ pounds, walk medium distances, and be on your feet for 2+ hours
Basic Electrical and Hydraulic knowledge required. Advanced a plus
Strong oral and written communication skills
Relationships This position will interface with the following:
Internal
Supervisor, Technical Support
Gasboy Service Manager
Gasboy Product Support Specialists
Gasboy Field Engineers
Area Service Managers
Authorized Service Contractors and Service Managers
Commercial Account Managers
Customer Service Agents
Service and Field Engineers
External
Distributor Partners
End Users
Authorized Service Contractors
Installers
Personal Trait Profile
Ability to multitask
Customer centric
Enjoys problem solving and trouble shooting
Results driven
Ability to remain calm in stressful situations
Attention to detail
Strong organization and prioritization skills
Self-directed, motivated, and diligent (comfortable taking ownership)
Problem solver
Analytical
Pragmatic
The base compensation range for this position is $70,000 to $95,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. For this specific role, you may be eligible for overtime in accordance with state laws. Overtime hours are not guaranteed.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.*
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
WHO IS GILBARCO VEEDER-ROOT Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
WHO IS VONTIER Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Together, let’s enable the way the world moves! Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law.
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If so, come join the Gasboy Field Engineer Team as we continue to experience explosive growth in our Gasboy Business Unit serving customers in the commercial and industrial fueling industry.
About the Opportunity Reporting to the customer operations manager, the Gasboy Field Engineer will play a critical role in continuously improving the customer experience. As a key member of the service operations team, you will spend most of your time in the field, supporting end customers and authorized service contractors with new product adoption, project rollouts, training, data collection, testing and onsite service and troubleshooting.
Key Responsibilities
Support the on-site field service activities as the resident expert on Gasboy products to provide the ultimate consumer experience by diagnosing performance related issues, determining root cause, corrective actions, confirming resolution and regularly communicate with all stakeholders on status
Make recommendations for the development of effective training resources and troubleshooting guides with the product support specialist team
Provide recommendations to the market service manager to add or remove authorized service network providers to ensure best in class field service support for our customers
Ensure authorized serviced technicians are properly trained according to department compliance, work, and customer security requirements
Lead regular scheduled field training sessions with key service partners and distributors in a market for continuing education opportunities and knowledge transfer
Communicate with stakeholders to convey drivers of operational impact of findings to ensure contact center consistency, process alignment, and process improvements
Act as the communication liaison between internal stakeholders, customers and service contractors regarding on-site findings and resolution
Support PSS/Engineering as requested for onsite testing, data collection, and trouble shooting
Support ad hoc Service Operation’s needs (contract maintenance, projects, FMS, etc.) for site related challenges
Utilize technical and analytical skills to support technical assistance center as expert on Gasboy product solutions
Maintain compliance with safety standards according to Gilbarco Veeder-Root, Customer and Regulatory policies
WHO YOU ARE (Qualifications)
Preferred: Associates or bachelor’s degree in computer science or networking
Preferred: 5 years or more of service in petroleum equipment with manufacturers certifications
Preferred: A+ and Linux certified or have the ability to obtain the A+ and Linux certifications within 90 days
Knowledge of Microsoft Windows, Excel, and Networking required
Knowledge of Linux and SQL a plus
Road Warrior- travel is 75% or more for this role to include overnight
Extensive experience interfacing with end customers
Experience in performing training to small and large groups
Exceptional work ethic with excellent analytical/troubleshooting skills
Ability to lift 30+ pounds, walk medium distances, and be on your feet for 2+ hours
Basic Electrical and Hydraulic knowledge required. Advanced a plus
Strong oral and written communication skills
Relationships This position will interface with the following:
Internal
Supervisor, Technical Support
Gasboy Service Manager
Gasboy Product Support Specialists
Gasboy Field Engineers
Area Service Managers
Authorized Service Contractors and Service Managers
Commercial Account Managers
Customer Service Agents
Service and Field Engineers
External
Distributor Partners
End Users
Authorized Service Contractors
Installers
Personal Trait Profile
Ability to multitask
Customer centric
Enjoys problem solving and trouble shooting
Results driven
Ability to remain calm in stressful situations
Attention to detail
Strong organization and prioritization skills
Self-directed, motivated, and diligent (comfortable taking ownership)
Problem solver
Analytical
Pragmatic
The base compensation range for this position is $70,000 to $95,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. For this specific role, you may be eligible for overtime in accordance with state laws. Overtime hours are not guaranteed.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.*
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
WHO IS GILBARCO VEEDER-ROOT Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
WHO IS VONTIER Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Together, let’s enable the way the world moves! Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law.
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