Goodwill of Southern New England
Assistant Store Manager F/T
Goodwill of Southern New England, Greenville, Rhode Island, us, 02828
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Assistant Store Manager F/T
role at
Goodwill of Southern New England .
Hourly Pay: $20.50 / hour (range: $19.56 – $25.33).
Benefits
Tuition and gym reimbursement
Emergency assistance funds
Paid time off
Referral bonuses
Retirement plan contributions
And more depending on position
Special Requirements Will typically be required to work regular weekend (Saturday, Sunday), evening and holiday hours customary to the retail trade.
Essential Duties and Responsibilities Store Operation
Oversee the proper handling and processing of incoming and outgoing materials: on‑site donations; merchandise received from donation centers and/or other stores; processed goods; salvage goods; and waste.
Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale; meet or exceed production goals on a consistent basis.
Maximize sales performance through proper rotation, pricing, display, signage, promotions and inventory of processed merchandise; meet or exceed sales goals on a consistent basis.
Ensure that quality customer service is provided by self and employees in a timely and courteous manner to all shoppers, donors and other employees; be available for telephone customer relations activities.
Ensure the proper management of supported employment work crews and community service workers assigned to the store.
Maintain sales floor appearance, cleanliness and shopping environment, including but not limited to floor care, fitting rooms, cash register and customer service areas, aisles, trash receptacles, lights, restrooms, glass showcases, window ledges and doors; maintain an odor‑free environment.
Ensure that doors, cash registers and restrooms are kept in proper working order.
Maintain appearance of building exterior and parking lot: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, stray shopping carts, store entry and signage.
Maintain processing area appearance, housekeeping and work environment.
Maintain all equipment in proper working order.
Periodically inventory selected areas.
Financial
Assist the Store Manager in managing the store budget including payroll, achieving processing goals, generating revenue and controlling expenses.
Ensure proper cash management, including enforcement of cash register procedures and submission of required reports.
Check daily cash report and receipts; ensure daily pick‑ups and deposits at designated bank.
Safety, Security and Loss Prevention
Ensure store and surrounding premises are kept clean and free of safety hazards and that safety, health and emergency procedures are understood and followed by all store employees.
Maintain designated staging area for "Z" racks filled with merchandise to be hung on the sales floor; keep aisles, corridors and production areas free of clutter and unobstructed to provide a clear path to exit in an emergency.
Instruct staff to keep the sales floor free of hangers and other trip hazards; secure sharp objects; handle breakable objects carefully and properly display them.
Provide adequate supply of protective gloves for employees when sorting donations and handling potentially hazardous materials.
Ensure ice melt is spread on sidewalks and pathways when weather conditions create slippery conditions.
Prepare and submit work orders to Director, Warehouse Operations & Logistics for immediate safety concerns.
Report and investigate suspicions or allegations of fraud accurately and timely.
Open/close store daily as per scheduled hours.
Maintain proper operation of security and safety systems: door locks, alarms, safes, fire extinguishers, office door; conduct quarterly fire drills and internal safety inspections as required.
Ensure shipping and handling of donated product follows established protocols, including proper loading/unloading of trucks, use of seals and documentation on intra‑office shipping memos for internal transfer of goods.
Supervisory Responsibilities
Assist the Store Manager in interviewing, hiring, training and directing store personnel; maintain positive morale of the workforce.
Plan, assign and direct work for employees, community service workers, volunteers and work crews as required by the Store Manager.
Assist in scheduling employees to ensure adequate coverage for production, customer service and safety needs.
Ensure adherence to Goodwill policies, CARF standards and safety/security regulations; seek assistance from supervisor or Human Resources for infractions or unusual situations; report any infractions to the Store Manager.
Complete store reports accurately and timely.
Other Duties
Perform bank transactions necessary to store operations (depositing daily receipts, securing rolled coins or specific denominations of bills, etc.) and have access to transportation for travel to/from designated bank.
Respond to alarm calls while assigned to Alarm Responder Roster, follow established procedures, provide personal telephone number, and maintain ongoing phone service; reaction time and payment as per Agency Policy.
Requirements Perform other related duties as required or directed.
Qualifications
High school diploma or GED, plus a minimum of two years related experience including supervisory experience; or combination of specialized training or post‑secondary education in a related field and retail experience.
Must be at least 18 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before individuals or groups of customers or employees.
Mathematical skills: ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Reasoning ability: apply common sense understanding to carry out instructions furnished in written, oral or diagram form; deal with problems involving several concrete variables in standardized situations.
Knowledge of bookkeeping and accounting principles to accurately maintain basic store records; general knowledge of Microsoft Office (Excel, Word, Outlook).
Good working knowledge of, or ability to recognize and learn the value of, brand‑name apparel and other merchandise sold in the Goodwill store.
Must exhibit a high level of integrity and business ethics.
Physical Demands Regularly stand, walk, talk or hear; use hands to finger, handle or feel and reach with hands and arms. Occasionally sit; climb or balance; stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Regularly push crates (on wheels) that may weigh up to 600 pounds. Assist customers with unloading donation bags and boxes, carrying purchases to vehicle; assist with handling large and heavy items such as furniture and appliances. Use hand truck whenever possible. Seek assistance from additional staff when lifting heavy objects. Requires close, distance and color vision.
Requirements for Personal Protective Equipment (PPE) Protective eyewear must be worn at all times while preparing cleaning solution for floor cleaning machine and while dispensing fluid into the machine. Protective gloves (cloth/leather) and protective eyewear must be worn at all times while using push‑stick to propel material into trash compactor. Latex gloves are available for any employee engaged in sorting credentials but are not required.
Work Environment Usually hectic (fast paced) with regular deadlines and production quotas. Assistant Store Managers can be subject to temporary re‑assignment or transfer to other locations within the Agency’s Goodwill territory according to company need. Occasionally exposed to wet/humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock. Noise level is usually moderate.
Equal Opportunity Employer Goodwill of Southern New England is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or any other protected characteristic.
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Assistant Store Manager F/T
role at
Goodwill of Southern New England .
Hourly Pay: $20.50 / hour (range: $19.56 – $25.33).
Benefits
Tuition and gym reimbursement
Emergency assistance funds
Paid time off
Referral bonuses
Retirement plan contributions
And more depending on position
Special Requirements Will typically be required to work regular weekend (Saturday, Sunday), evening and holiday hours customary to the retail trade.
Essential Duties and Responsibilities Store Operation
Oversee the proper handling and processing of incoming and outgoing materials: on‑site donations; merchandise received from donation centers and/or other stores; processed goods; salvage goods; and waste.
Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale; meet or exceed production goals on a consistent basis.
Maximize sales performance through proper rotation, pricing, display, signage, promotions and inventory of processed merchandise; meet or exceed sales goals on a consistent basis.
Ensure that quality customer service is provided by self and employees in a timely and courteous manner to all shoppers, donors and other employees; be available for telephone customer relations activities.
Ensure the proper management of supported employment work crews and community service workers assigned to the store.
Maintain sales floor appearance, cleanliness and shopping environment, including but not limited to floor care, fitting rooms, cash register and customer service areas, aisles, trash receptacles, lights, restrooms, glass showcases, window ledges and doors; maintain an odor‑free environment.
Ensure that doors, cash registers and restrooms are kept in proper working order.
Maintain appearance of building exterior and parking lot: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, stray shopping carts, store entry and signage.
Maintain processing area appearance, housekeeping and work environment.
Maintain all equipment in proper working order.
Periodically inventory selected areas.
Financial
Assist the Store Manager in managing the store budget including payroll, achieving processing goals, generating revenue and controlling expenses.
Ensure proper cash management, including enforcement of cash register procedures and submission of required reports.
Check daily cash report and receipts; ensure daily pick‑ups and deposits at designated bank.
Safety, Security and Loss Prevention
Ensure store and surrounding premises are kept clean and free of safety hazards and that safety, health and emergency procedures are understood and followed by all store employees.
Maintain designated staging area for "Z" racks filled with merchandise to be hung on the sales floor; keep aisles, corridors and production areas free of clutter and unobstructed to provide a clear path to exit in an emergency.
Instruct staff to keep the sales floor free of hangers and other trip hazards; secure sharp objects; handle breakable objects carefully and properly display them.
Provide adequate supply of protective gloves for employees when sorting donations and handling potentially hazardous materials.
Ensure ice melt is spread on sidewalks and pathways when weather conditions create slippery conditions.
Prepare and submit work orders to Director, Warehouse Operations & Logistics for immediate safety concerns.
Report and investigate suspicions or allegations of fraud accurately and timely.
Open/close store daily as per scheduled hours.
Maintain proper operation of security and safety systems: door locks, alarms, safes, fire extinguishers, office door; conduct quarterly fire drills and internal safety inspections as required.
Ensure shipping and handling of donated product follows established protocols, including proper loading/unloading of trucks, use of seals and documentation on intra‑office shipping memos for internal transfer of goods.
Supervisory Responsibilities
Assist the Store Manager in interviewing, hiring, training and directing store personnel; maintain positive morale of the workforce.
Plan, assign and direct work for employees, community service workers, volunteers and work crews as required by the Store Manager.
Assist in scheduling employees to ensure adequate coverage for production, customer service and safety needs.
Ensure adherence to Goodwill policies, CARF standards and safety/security regulations; seek assistance from supervisor or Human Resources for infractions or unusual situations; report any infractions to the Store Manager.
Complete store reports accurately and timely.
Other Duties
Perform bank transactions necessary to store operations (depositing daily receipts, securing rolled coins or specific denominations of bills, etc.) and have access to transportation for travel to/from designated bank.
Respond to alarm calls while assigned to Alarm Responder Roster, follow established procedures, provide personal telephone number, and maintain ongoing phone service; reaction time and payment as per Agency Policy.
Requirements Perform other related duties as required or directed.
Qualifications
High school diploma or GED, plus a minimum of two years related experience including supervisory experience; or combination of specialized training or post‑secondary education in a related field and retail experience.
Must be at least 18 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before individuals or groups of customers or employees.
Mathematical skills: ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Reasoning ability: apply common sense understanding to carry out instructions furnished in written, oral or diagram form; deal with problems involving several concrete variables in standardized situations.
Knowledge of bookkeeping and accounting principles to accurately maintain basic store records; general knowledge of Microsoft Office (Excel, Word, Outlook).
Good working knowledge of, or ability to recognize and learn the value of, brand‑name apparel and other merchandise sold in the Goodwill store.
Must exhibit a high level of integrity and business ethics.
Physical Demands Regularly stand, walk, talk or hear; use hands to finger, handle or feel and reach with hands and arms. Occasionally sit; climb or balance; stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Regularly push crates (on wheels) that may weigh up to 600 pounds. Assist customers with unloading donation bags and boxes, carrying purchases to vehicle; assist with handling large and heavy items such as furniture and appliances. Use hand truck whenever possible. Seek assistance from additional staff when lifting heavy objects. Requires close, distance and color vision.
Requirements for Personal Protective Equipment (PPE) Protective eyewear must be worn at all times while preparing cleaning solution for floor cleaning machine and while dispensing fluid into the machine. Protective gloves (cloth/leather) and protective eyewear must be worn at all times while using push‑stick to propel material into trash compactor. Latex gloves are available for any employee engaged in sorting credentials but are not required.
Work Environment Usually hectic (fast paced) with regular deadlines and production quotas. Assistant Store Managers can be subject to temporary re‑assignment or transfer to other locations within the Agency’s Goodwill territory according to company need. Occasionally exposed to wet/humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock. Noise level is usually moderate.
Equal Opportunity Employer Goodwill of Southern New England is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or any other protected characteristic.
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