Bluebird Staffing
Senior Manager, Customs Brokerage
Location: Chicago, IL OR Cleveland, OH – onsite 3 days/week and remote 2 days/week.
Salary Range: Up to $110,000.00 annually.
Position Summary:
The Senior Manager, Customs Brokerage oversees multiple teams within a brokerage center, ensuring the effective operation of customs brokerage services. The role leads managers and supervisors to achieve strategic, financial, and operational objectives, collaborates with branch leadership, sales, and senior company leadership, and drives performance while fostering a culture of excellence and long-term growth.
Key Responsibilities Leadership and Oversight
Lead and mentor managers and supervisors, ensuring operational goals are met.
Conduct regular meetings with direct reports, including weekly team meetings and one‑on‑one sessions.
Resolve escalations, personnel issues, and align teams across the brokerage center.
Align operations with branch objectives by partnering with general managers and operations managers.
Work with sales and senior leadership to achieve strategic goals and support business development initiatives.
Operational and Financial Management
Manage brokerage operations to meet budget goals, control expenses, and drive revenue generation.
Evaluate staffing needs and develop resource plans for current and future demands.
Ensure compliance with KPIs, accuracy standards, and timeliness in billing and collections.
Team Development and Succession Planning
Foster a culture of growth, continuous improvement, and accountability.
Identify high‑potential employees and create succession plans for organizational sustainability.
Support training and development initiatives across all levels of the brokerage center.
Performance Monitoring and Improvement
Evaluate team performance, provide actionable feedback, and implement strategies to address operational challenges.
Maintain high standards of service and resolve escalated issues promptly to ensure client satisfaction.
Collaborate with compliance, finance, and other internal departments to drive process improvements and maintain operational integrity.
Qualifications
U.S. Customs Brokerage License preferred.
Minimum 7 years of experience in customs brokerage, including at least 3 years in a senior leadership role.
Comprehensive knowledge of U.S. Customs regulations, entry processes, and compliance requirements.
Proven ability to manage large teams, control expenses, and meet financial and operational goals.
Strong strategic thinking, problem‑solving and decision‑making skills.
Exceptional communication and interpersonal skills, engaging effectively at all organization levels.
Proficiency in Microsoft Office Suite and customs brokerage software.
Employment Details
Employment type: Full‑time
Seniority level: Mid‑Senior level
Job function: Management
Industries: Freight and Package Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr
Salary Range: Up to $110,000.00 annually.
Position Summary:
The Senior Manager, Customs Brokerage oversees multiple teams within a brokerage center, ensuring the effective operation of customs brokerage services. The role leads managers and supervisors to achieve strategic, financial, and operational objectives, collaborates with branch leadership, sales, and senior company leadership, and drives performance while fostering a culture of excellence and long-term growth.
Key Responsibilities Leadership and Oversight
Lead and mentor managers and supervisors, ensuring operational goals are met.
Conduct regular meetings with direct reports, including weekly team meetings and one‑on‑one sessions.
Resolve escalations, personnel issues, and align teams across the brokerage center.
Align operations with branch objectives by partnering with general managers and operations managers.
Work with sales and senior leadership to achieve strategic goals and support business development initiatives.
Operational and Financial Management
Manage brokerage operations to meet budget goals, control expenses, and drive revenue generation.
Evaluate staffing needs and develop resource plans for current and future demands.
Ensure compliance with KPIs, accuracy standards, and timeliness in billing and collections.
Team Development and Succession Planning
Foster a culture of growth, continuous improvement, and accountability.
Identify high‑potential employees and create succession plans for organizational sustainability.
Support training and development initiatives across all levels of the brokerage center.
Performance Monitoring and Improvement
Evaluate team performance, provide actionable feedback, and implement strategies to address operational challenges.
Maintain high standards of service and resolve escalated issues promptly to ensure client satisfaction.
Collaborate with compliance, finance, and other internal departments to drive process improvements and maintain operational integrity.
Qualifications
U.S. Customs Brokerage License preferred.
Minimum 7 years of experience in customs brokerage, including at least 3 years in a senior leadership role.
Comprehensive knowledge of U.S. Customs regulations, entry processes, and compliance requirements.
Proven ability to manage large teams, control expenses, and meet financial and operational goals.
Strong strategic thinking, problem‑solving and decision‑making skills.
Exceptional communication and interpersonal skills, engaging effectively at all organization levels.
Proficiency in Microsoft Office Suite and customs brokerage software.
Employment Details
Employment type: Full‑time
Seniority level: Mid‑Senior level
Job function: Management
Industries: Freight and Package Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr