Diamond Game
WHY DIAMOND GAME?
When you work at Diamond Game you are part of a diverse, forward thinking, technology focused gaming organization. Diamond Game employees work alongside one another as part of an engaged team, making contributions at all levels to ensure the highest quality and standards.
As a Diamond Game employee, you are afforded growth opportunities, career mentoring and valuable work experience. Diamond Game appreciates and encourages growth within the organization, knowing it's our talent that keeps us moving forward.
Career development, a robust benefit package, work-life balance and an inclusive culture are all part of a complete and rewarding employee experience at Diamond Game.
Diamond Game designs, produces, and services electronic pull-tab games, gaming systems, and tickets for charitable gaming and lottery markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited and a sister company of Pollard Games, Inc DBA American Games and International Gamco.
Our mission is to develop and provide innovative gaming solutions to charitable gaming and lottery markets while providing players with thrilling gaming experiences. We always put customers first by providing consistent service and unique products that outperform our competitors. We foster a work environment for employees that encourages teamwork, imagination and continuous improvement. We are proud that our products positively impact many charitable communities across North America.
Our Core Values are: Collaboration; Innovation; Integrity; Growth; and Have Fun!
Position Summary The Sales Director is a key driver of Diamond Game's growth, responsible for developing and executing sales strategies that meet revenue and product deployment objectives across designated regions. This role combines strategic planning with hands‑on field engagement, including frequent travel to multiple markets (VA, OH, ID, AK, ON, and others), with an initial focus on establishing North Dakota as the top priority during the first 3‑6 months of employment. The Sales Director strengthens Diamond Game's market position through direct customer engagement, relationship‑building with distributors and operators, and active support of marketing and product initiatives. The role provides critical feedback to game development, evaluates promotional programs, and participates in industry events to expand visibility and drive adoption of DG's products. Success in this position requires a high‑performing sales leader who can cultivate strong partnerships, anticipate customer needs, guide internal teams, and translate market insights into actionable strategies. By blending strategic oversight with active fieldwork, the Sales Director ensures the consistent delivery of revenue targets and long‑term market growth.
Essential Duties and Responsibilities Sales Strategy and Revenue Growth
Develop and execute regional sales strategies to achieve or exceed revenue, deployment, and market‑share targets – with an initial focus on the ND market.
Conduct effective sales presentations and product demonstrations showcasing DG cabinets, games, and associated products.
Build and maintain relationships with key stakeholders (distributors, operators, site owners, charity managers, regulators, etc.) to secure opportunities and long‑term partnerships.
Lead contract negotiations, pricing discussions, and commercial terms to support market profitability.
Monitor industry trends, competitor behavior, and customer feedback to refine sales approaches and identify new growth opportunities.
Create territory plans, visit schedules, and pipeline strategies that prioritize high‑impact customers and markets.
Serve as a trusted advisor to market stakeholders, helping them optimize product performance and revenue outcomes.
Customer Service and Support
Ensure exceptional customer satisfaction through proactive communication, timely issue resolution, and strong relationship management.
Identify at‑risk sites and recommend game conversions, product adjustments, promotions, or operational enhancements to maximize performance.
Coordinate product installations, customer onboarding, training, and post‑sale support in partnership with internal teams.
Serve as a trusted advisor to market stakeholders, helping them optimize product performance and revenue outcomes.
Sales Reporting and Analytics
Work with Business Intelligence to analyze sales data, performance trends, and market insights to guide decision‑making.
Maintain accurate and timely forecasting of sales targets, pipeline updates, and deployment metrics.
Provide actionable feedback to marketing, product development, and operations to support continuous improvement of DG offerings and programs.
Prepare executive‑level reports and presentations summarizing progress, risks, and opportunities.
Team Collaboration and Leadership
Collaborate closely with Marketing, Product, Operations, and Market Management to align regional initiatives with company‑wide strategy.
Represent Diamond Game at industry events, trade shows, and association meetings to expand relationships and enhance visibility.
Model DG's core values and cultivate strong internal and external partnerships.
Consistently demonstrate the ability to practice Diamond Game's core values and apply them.
Perform other tasks and duties as needed and/or requested by management.
Education & Experience Requirements
Bachelor's degree or higher in Business Administration, Marketing, Sales, or a related field is preferred; equivalent industry experience in gaming or regulated technology environments may be considered.
7+ years of experience in sales or business development, with a proven track record of achieving revenue targets in multi‑site, regional, or distributed markets.
Experience in gaming, casino, lottery, charitable gaming, or a regulated technology environment strongly preferred; familiarity with distributed gaming operations is a plus.
Demonstrated ability to build and manage high‑value customer relationships, negotiate commercial agreements, and drive strategic sales initiatives from planning through execution.
Strong analytical, communication, and presentation skills, including the ability to interpret sales performance data, forecast accurately, and collaborate effectively with cross‑functional teams.
Knowledge and Abilities Requirements
Proficiency with Microsoft 365 and CRM/sales pipeline tools.
Strong communication, presentation, and relationship‑building skills with the ability to influence key stakeholders.
Ability to interpret sales and market data, manage pipelines, and forecast accurately.
Highly organized, self‑motivated, and able to manage multiple priorities across multi‑state markets with regular travel.
Demonstrates alignment with DG's core values in all customer and internal interactions.
Core Competencies
Strategic Sales Planning & Execution – The ability to set vision and sales strategy, align it with company goals, create go‑to‑market plans, and execute effectively.
Leadership & Team Development – Leading and managing the sales team: inspiring, guiding, coaching, fostering a high‑performance culture, developing talent, and ensuring alignment with goals.
Communication & Negotiation Skills – Clear, effective communication (internally and externally), plus strong negotiation and deal‑closing capabilities. These are critical for stakeholder alignment, client relationships, and securing deals.
Data‑Driven Analysis & Decision‑Making – The ability to use sales data, market insights, CRM reports, metrics and analytics to guide strategy, forecast sales, and make informed, objective business decisions.
Work Environment The characteristics of the work environment described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Noise level in the office work environment is usually moderate.
Products are usually installed in bingo halls, bars, and veteran & fraternal halls, where noise levels are usually moderate but can occasionally be loud.
Other activities will occur in warehouse environments. These environments may include interaction with forklifts, dollies, trucks, and the movement of heavy objects.
Occasional travel will primarily be by car and airplane.
Benefits
Medical, Dental, Vision
401k with company match
Profit Sharing
Paid Vacation
Employee Referral Program
Tuition Reimbursement
Employee Assistance Program
We thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).
Diamond Game Enterprises, a subsidiary of Pollard Banknote Limited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To ALL Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr
As a Diamond Game employee, you are afforded growth opportunities, career mentoring and valuable work experience. Diamond Game appreciates and encourages growth within the organization, knowing it's our talent that keeps us moving forward.
Career development, a robust benefit package, work-life balance and an inclusive culture are all part of a complete and rewarding employee experience at Diamond Game.
Diamond Game designs, produces, and services electronic pull-tab games, gaming systems, and tickets for charitable gaming and lottery markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited and a sister company of Pollard Games, Inc DBA American Games and International Gamco.
Our mission is to develop and provide innovative gaming solutions to charitable gaming and lottery markets while providing players with thrilling gaming experiences. We always put customers first by providing consistent service and unique products that outperform our competitors. We foster a work environment for employees that encourages teamwork, imagination and continuous improvement. We are proud that our products positively impact many charitable communities across North America.
Our Core Values are: Collaboration; Innovation; Integrity; Growth; and Have Fun!
Position Summary The Sales Director is a key driver of Diamond Game's growth, responsible for developing and executing sales strategies that meet revenue and product deployment objectives across designated regions. This role combines strategic planning with hands‑on field engagement, including frequent travel to multiple markets (VA, OH, ID, AK, ON, and others), with an initial focus on establishing North Dakota as the top priority during the first 3‑6 months of employment. The Sales Director strengthens Diamond Game's market position through direct customer engagement, relationship‑building with distributors and operators, and active support of marketing and product initiatives. The role provides critical feedback to game development, evaluates promotional programs, and participates in industry events to expand visibility and drive adoption of DG's products. Success in this position requires a high‑performing sales leader who can cultivate strong partnerships, anticipate customer needs, guide internal teams, and translate market insights into actionable strategies. By blending strategic oversight with active fieldwork, the Sales Director ensures the consistent delivery of revenue targets and long‑term market growth.
Essential Duties and Responsibilities Sales Strategy and Revenue Growth
Develop and execute regional sales strategies to achieve or exceed revenue, deployment, and market‑share targets – with an initial focus on the ND market.
Conduct effective sales presentations and product demonstrations showcasing DG cabinets, games, and associated products.
Build and maintain relationships with key stakeholders (distributors, operators, site owners, charity managers, regulators, etc.) to secure opportunities and long‑term partnerships.
Lead contract negotiations, pricing discussions, and commercial terms to support market profitability.
Monitor industry trends, competitor behavior, and customer feedback to refine sales approaches and identify new growth opportunities.
Create territory plans, visit schedules, and pipeline strategies that prioritize high‑impact customers and markets.
Serve as a trusted advisor to market stakeholders, helping them optimize product performance and revenue outcomes.
Customer Service and Support
Ensure exceptional customer satisfaction through proactive communication, timely issue resolution, and strong relationship management.
Identify at‑risk sites and recommend game conversions, product adjustments, promotions, or operational enhancements to maximize performance.
Coordinate product installations, customer onboarding, training, and post‑sale support in partnership with internal teams.
Serve as a trusted advisor to market stakeholders, helping them optimize product performance and revenue outcomes.
Sales Reporting and Analytics
Work with Business Intelligence to analyze sales data, performance trends, and market insights to guide decision‑making.
Maintain accurate and timely forecasting of sales targets, pipeline updates, and deployment metrics.
Provide actionable feedback to marketing, product development, and operations to support continuous improvement of DG offerings and programs.
Prepare executive‑level reports and presentations summarizing progress, risks, and opportunities.
Team Collaboration and Leadership
Collaborate closely with Marketing, Product, Operations, and Market Management to align regional initiatives with company‑wide strategy.
Represent Diamond Game at industry events, trade shows, and association meetings to expand relationships and enhance visibility.
Model DG's core values and cultivate strong internal and external partnerships.
Consistently demonstrate the ability to practice Diamond Game's core values and apply them.
Perform other tasks and duties as needed and/or requested by management.
Education & Experience Requirements
Bachelor's degree or higher in Business Administration, Marketing, Sales, or a related field is preferred; equivalent industry experience in gaming or regulated technology environments may be considered.
7+ years of experience in sales or business development, with a proven track record of achieving revenue targets in multi‑site, regional, or distributed markets.
Experience in gaming, casino, lottery, charitable gaming, or a regulated technology environment strongly preferred; familiarity with distributed gaming operations is a plus.
Demonstrated ability to build and manage high‑value customer relationships, negotiate commercial agreements, and drive strategic sales initiatives from planning through execution.
Strong analytical, communication, and presentation skills, including the ability to interpret sales performance data, forecast accurately, and collaborate effectively with cross‑functional teams.
Knowledge and Abilities Requirements
Proficiency with Microsoft 365 and CRM/sales pipeline tools.
Strong communication, presentation, and relationship‑building skills with the ability to influence key stakeholders.
Ability to interpret sales and market data, manage pipelines, and forecast accurately.
Highly organized, self‑motivated, and able to manage multiple priorities across multi‑state markets with regular travel.
Demonstrates alignment with DG's core values in all customer and internal interactions.
Core Competencies
Strategic Sales Planning & Execution – The ability to set vision and sales strategy, align it with company goals, create go‑to‑market plans, and execute effectively.
Leadership & Team Development – Leading and managing the sales team: inspiring, guiding, coaching, fostering a high‑performance culture, developing talent, and ensuring alignment with goals.
Communication & Negotiation Skills – Clear, effective communication (internally and externally), plus strong negotiation and deal‑closing capabilities. These are critical for stakeholder alignment, client relationships, and securing deals.
Data‑Driven Analysis & Decision‑Making – The ability to use sales data, market insights, CRM reports, metrics and analytics to guide strategy, forecast sales, and make informed, objective business decisions.
Work Environment The characteristics of the work environment described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Noise level in the office work environment is usually moderate.
Products are usually installed in bingo halls, bars, and veteran & fraternal halls, where noise levels are usually moderate but can occasionally be loud.
Other activities will occur in warehouse environments. These environments may include interaction with forklifts, dollies, trucks, and the movement of heavy objects.
Occasional travel will primarily be by car and airplane.
Benefits
Medical, Dental, Vision
401k with company match
Profit Sharing
Paid Vacation
Employee Referral Program
Tuition Reimbursement
Employee Assistance Program
We thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).
Diamond Game Enterprises, a subsidiary of Pollard Banknote Limited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To ALL Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr