lululemon
Director - Product Management, Agentic AI
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About This Team We are seeking an experienced Global Product Management Director with expertise in Salesforce and emerging Agentic AI technologies to lead strategic product initiatives for our Platform-as-a-Service (PaaS) offerings on our Guest Support Team. This executive-level role requires a visionary leader who can bridge technical complexity with business strategy while driving innovation across international markets.
The successful candidate will oversee the entire product lifecycle, from strategy development through launch and optimization, while managing cross-functional teams across multiple geographies. This position reports directly to the VP of Guest Support and requires someone who can translate complex platform requirements into clear product strategies that deliver measurable business value.
Core Responsibilities
Define and execute global product strategy for PaaS platforms that aligns with company objectives, market dynamics, and emerging technology trends
Develop compelling product vision for Agentic AI capabilities that transforms Guest workflows and creates competitive differentiation
Establish and communicate strategic roadmaps spanning 12‑36 months that balance innovation with technical feasibility
Lead quarterly planning sessions and assign objectives to product teams across regions
Make strategic build‑vs‑buy decisions for platform capabilities and third‑party integrations for Agentic AI
Platform & Salesforce Product Management
Oversee development and enhancement of Salesforce‑based platform products including Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud
Design and manage API product lifecycle, defining standards, versioning strategies, and developer experience guidelines
Ensure platform scalability, reliability, and security meet enterprise‑grade requirements
Partner with engineering leadership on platform architecture decisions for distributed systems, data management, and integration frameworks
Drive platform adoption metrics including API usage patterns, developer engagement, and internal customer satisfaction
Agentic AI Product Development
Champion development of autonomous AI agent systems capable of planning, reasoning, and coordinated action across business processes
Partner with technology to establish evaluation frameworks and production monitoring systems for non‑deterministic AI behaviors
Design knowledge infrastructure that codifies subject matter expertise into repeatable, scalable agent capabilities
Implement responsible AI practices addressing ethics, bias detection, transparency, and governance
Define success metrics for AI‑driven features that balance automation efficiency with human oversight requirements
Cross‑Functional Collaboration & Leadership
Lead and mentor a team of 8‑10 product managers and 2 group product managers
Foster collaboration across engineering, UX Design & Research, eCommerce, data science, CRM, Omni, Retail and Global Fulfillment
Manage complex stakeholder relationships with C‑suite executives, SSC, and third‑party partners
Conduct executive presentations to senior leadership on product performance and strategic direction
Champion guest‑centric culture by incorporating user feedback into product planning and development processes
Business & Market Intelligence
Monitor competitive landscape, conduct market analysis, and stay current on industry trends in PaaS, CRM, and Agentic AI
Track key performance indicators including revenue growth, cost per contact, lifetime value, retention metrics, and NPS
Partner with finance teams to analyze operational costs, pricing strategies, and ROI projections
Identify and evaluate new market opportunities for Agentic AI expansion
Qualifications Education
Bachelor's degree required in Computer Science, Engineering, Business, Product Management, or related technical field
MBA or Master's degree strongly preferred in Business Administration, Technology Management, or equivalent advanced degree
Dual degree programs (MBA/MS Engineering or MBA/MS Computer Science) are a significant advantage for technical product leadership roles
Experience
10+ years of progressive product management experience with at least 5+ years in leadership roles managing product managers or cross‑functional teams
5+ years demonstrated experience with Salesforce platform including configuration, customization, API integrations, and multi‑cloud implementations
3+ years hands‑on experience with Platform‑as‑a‑Service products, API management, developer tools, and platform ecosystems
2+ years working knowledge of AI/ML technologies, with preference for experience building Agentic AI systems, multi‑agent coordination, or autonomous agent workflows
Proven track record of successfully launching enterprise‑grade products with measurable business impact and revenue generation
Experience operating in global markets with understanding of regional requirements, cultural dynamics, and international go‑to‑market strategies
Technical Competencies
Salesforce Expertise: Deep knowledge of Salesforce architecture, data models, Lightning Platform, Flow Builder, Process Builder, and AppExchange ecosystem
Platform & API Management: Strong understanding of RESTful APIs, webhooks, microservices architecture, authentication protocols (OAuth, SAML), and API versioning strategies
Agentic AI Fundamentals: Working knowledge of large language models (LLMs), prompt engineering, agent orchestration frameworks, evaluation methodologies, and production AI system monitoring
Data & Analytics: Proficiency with data pipelines, data quality management, SQL, analytics platforms (Einstein Analytics, Tableau, Power BI), and metrics‑driven decision making
Cloud Technologies: Familiarity with IaaS, PaaS, SaaS models and major cloud providers (AWS, Azure, GCP)
Agile & Development Methodologies: Expert‑level understanding of Scrum, Kanban, SAFe frameworks, sprint planning, backlog management, and continuous delivery practices
Leadership & Soft Skills
Strategic Thinking: Ability to balance long‑term vision with short‑term execution while navigating ambiguity and complexity
Executive Communication: Outstanding written and verbal communication skills with ability to present to C‑suite, board members, and enterprise customers
Influence Without Authority: Proven ability to drive consensus across organizations, manage conflicting priorities, and build trust with diverse stakeholder groups
Product Sense & Customer Empathy: Intuitive understanding of user behaviors, pain points, and emotional drivers that create differentiated experiences
Data‑Driven Decision Making: Strong analytical capabilities to extract insights from complex datasets and translate findings into actionable product strategies
Change Management: Experience leading organizations through digital transformation initiatives and technology adoption programs
People Development: Track record of attracting, developing, and retaining high‑performing product management talent
Preferred Qualifications & Certifications
Salesforce Certifications: Administrator, Platform App Builder, Sales/Service Cloud Consultant, or Architect certifications
Product Management: Certified Product Manager (AIPMM/280 Group), Product School Certification, or Pragmatic Institute Certified Product Manager
Agile Certifications: Certified Scrum Product Owner (CSPO), Certified Scrum Master (CSM), or Professional Agile Leadership (PAL)
AI/ML: Coursework or certifications in Machine Learning, AI Product Management, or Agentic AI systems
must haves
Acknowledge the presence of choice in every moment and take personal responsibility for your life.
Possess an entrepreneurial spirit and continuously innovate to achieve great results.
Communicate with honesty and kindness and create the space for others to do the same.
Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
Foster connection by putting people first and building trusting relationships.
Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Additional Notes Immigration support is potentially available for this role.
Compensation And Benefits Package lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from
$190,400‑$249,900
annually; the base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and equity offerings , subject to program eligibility requirements.
At Lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth.
Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top‑up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement Hybrid. In‑person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.
Seniority level Director
Employment type Full‑time
Job function Product Management and Marketing
Industries Retail
#J-18808-Ljbffr
About This Team We are seeking an experienced Global Product Management Director with expertise in Salesforce and emerging Agentic AI technologies to lead strategic product initiatives for our Platform-as-a-Service (PaaS) offerings on our Guest Support Team. This executive-level role requires a visionary leader who can bridge technical complexity with business strategy while driving innovation across international markets.
The successful candidate will oversee the entire product lifecycle, from strategy development through launch and optimization, while managing cross-functional teams across multiple geographies. This position reports directly to the VP of Guest Support and requires someone who can translate complex platform requirements into clear product strategies that deliver measurable business value.
Core Responsibilities
Define and execute global product strategy for PaaS platforms that aligns with company objectives, market dynamics, and emerging technology trends
Develop compelling product vision for Agentic AI capabilities that transforms Guest workflows and creates competitive differentiation
Establish and communicate strategic roadmaps spanning 12‑36 months that balance innovation with technical feasibility
Lead quarterly planning sessions and assign objectives to product teams across regions
Make strategic build‑vs‑buy decisions for platform capabilities and third‑party integrations for Agentic AI
Platform & Salesforce Product Management
Oversee development and enhancement of Salesforce‑based platform products including Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud
Design and manage API product lifecycle, defining standards, versioning strategies, and developer experience guidelines
Ensure platform scalability, reliability, and security meet enterprise‑grade requirements
Partner with engineering leadership on platform architecture decisions for distributed systems, data management, and integration frameworks
Drive platform adoption metrics including API usage patterns, developer engagement, and internal customer satisfaction
Agentic AI Product Development
Champion development of autonomous AI agent systems capable of planning, reasoning, and coordinated action across business processes
Partner with technology to establish evaluation frameworks and production monitoring systems for non‑deterministic AI behaviors
Design knowledge infrastructure that codifies subject matter expertise into repeatable, scalable agent capabilities
Implement responsible AI practices addressing ethics, bias detection, transparency, and governance
Define success metrics for AI‑driven features that balance automation efficiency with human oversight requirements
Cross‑Functional Collaboration & Leadership
Lead and mentor a team of 8‑10 product managers and 2 group product managers
Foster collaboration across engineering, UX Design & Research, eCommerce, data science, CRM, Omni, Retail and Global Fulfillment
Manage complex stakeholder relationships with C‑suite executives, SSC, and third‑party partners
Conduct executive presentations to senior leadership on product performance and strategic direction
Champion guest‑centric culture by incorporating user feedback into product planning and development processes
Business & Market Intelligence
Monitor competitive landscape, conduct market analysis, and stay current on industry trends in PaaS, CRM, and Agentic AI
Track key performance indicators including revenue growth, cost per contact, lifetime value, retention metrics, and NPS
Partner with finance teams to analyze operational costs, pricing strategies, and ROI projections
Identify and evaluate new market opportunities for Agentic AI expansion
Qualifications Education
Bachelor's degree required in Computer Science, Engineering, Business, Product Management, or related technical field
MBA or Master's degree strongly preferred in Business Administration, Technology Management, or equivalent advanced degree
Dual degree programs (MBA/MS Engineering or MBA/MS Computer Science) are a significant advantage for technical product leadership roles
Experience
10+ years of progressive product management experience with at least 5+ years in leadership roles managing product managers or cross‑functional teams
5+ years demonstrated experience with Salesforce platform including configuration, customization, API integrations, and multi‑cloud implementations
3+ years hands‑on experience with Platform‑as‑a‑Service products, API management, developer tools, and platform ecosystems
2+ years working knowledge of AI/ML technologies, with preference for experience building Agentic AI systems, multi‑agent coordination, or autonomous agent workflows
Proven track record of successfully launching enterprise‑grade products with measurable business impact and revenue generation
Experience operating in global markets with understanding of regional requirements, cultural dynamics, and international go‑to‑market strategies
Technical Competencies
Salesforce Expertise: Deep knowledge of Salesforce architecture, data models, Lightning Platform, Flow Builder, Process Builder, and AppExchange ecosystem
Platform & API Management: Strong understanding of RESTful APIs, webhooks, microservices architecture, authentication protocols (OAuth, SAML), and API versioning strategies
Agentic AI Fundamentals: Working knowledge of large language models (LLMs), prompt engineering, agent orchestration frameworks, evaluation methodologies, and production AI system monitoring
Data & Analytics: Proficiency with data pipelines, data quality management, SQL, analytics platforms (Einstein Analytics, Tableau, Power BI), and metrics‑driven decision making
Cloud Technologies: Familiarity with IaaS, PaaS, SaaS models and major cloud providers (AWS, Azure, GCP)
Agile & Development Methodologies: Expert‑level understanding of Scrum, Kanban, SAFe frameworks, sprint planning, backlog management, and continuous delivery practices
Leadership & Soft Skills
Strategic Thinking: Ability to balance long‑term vision with short‑term execution while navigating ambiguity and complexity
Executive Communication: Outstanding written and verbal communication skills with ability to present to C‑suite, board members, and enterprise customers
Influence Without Authority: Proven ability to drive consensus across organizations, manage conflicting priorities, and build trust with diverse stakeholder groups
Product Sense & Customer Empathy: Intuitive understanding of user behaviors, pain points, and emotional drivers that create differentiated experiences
Data‑Driven Decision Making: Strong analytical capabilities to extract insights from complex datasets and translate findings into actionable product strategies
Change Management: Experience leading organizations through digital transformation initiatives and technology adoption programs
People Development: Track record of attracting, developing, and retaining high‑performing product management talent
Preferred Qualifications & Certifications
Salesforce Certifications: Administrator, Platform App Builder, Sales/Service Cloud Consultant, or Architect certifications
Product Management: Certified Product Manager (AIPMM/280 Group), Product School Certification, or Pragmatic Institute Certified Product Manager
Agile Certifications: Certified Scrum Product Owner (CSPO), Certified Scrum Master (CSM), or Professional Agile Leadership (PAL)
AI/ML: Coursework or certifications in Machine Learning, AI Product Management, or Agentic AI systems
must haves
Acknowledge the presence of choice in every moment and take personal responsibility for your life.
Possess an entrepreneurial spirit and continuously innovate to achieve great results.
Communicate with honesty and kindness and create the space for others to do the same.
Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
Foster connection by putting people first and building trusting relationships.
Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Additional Notes Immigration support is potentially available for this role.
Compensation And Benefits Package lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from
$190,400‑$249,900
annually; the base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and equity offerings , subject to program eligibility requirements.
At Lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth.
Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top‑up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement Hybrid. In‑person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.
Seniority level Director
Employment type Full‑time
Job function Product Management and Marketing
Industries Retail
#J-18808-Ljbffr