University of Maryland Global Campus
Chief Marketing & Enrollment Officer & Senior Vice President
University of Maryland Global Campus, Baltimore, Maryland, United States, 21276
Chief Marketing & Enrollment Officer & Senior Vice President
– University of Maryland Global Campus (UMGC) UMGC, one of the nation’s largest public online universities and a world leader in adult and military education, seeks an experienced servant leader to serve as Chief Marketing and Enrollment Officer (CMEO) & Senior Vice President. The CMEO will unify UMGC’s global reach with its diverse marketing portfolio—including on‑ground recruitment events, extensive television campaigns, online presence and digital engagement through social platforms such as Instagram, TikTok, and Facebook. Relocation to the Maryland/DC/Northern VA metro area is required. Key Responsibilities
Strategic Leadership & Market Agility Develop and execute a unified, AI‑driven marketing, product, and enrollment strategy that aligns UMGC’s global offerings with student demand, employer needs, and market trends. Serve as the voice of the learner and the market, integrating product management insights, competitive intelligence, and quantitative modeling into enrollment and marketing decisions. Build a rapid‑response framework for piloting, testing, and scaling campaigns—whether television spots, digital ads, or on‑ground recruitment events—to capitalize on emerging opportunities. Partner across UMGC’s matrixed structure (Academic Affairs, Global Military Operations, Corporate Alliances, Student Affairs) to ensure strategies are both globally aligned and locally adaptable.
Marketing, Branding & Product Positioning Lead a marketing organization fluent in multi‑channel strategy, balancing broadcast campaigns, digital ecosystems, and on‑ground events. Oversee creative direction and media strategy for television commercials that reinforce UMGC’s role as the premier choice for adult and military learners. Manage search engine and AI‑engine campaigns with Google and other platforms, using data to constantly measure and evolve the campaign. Own and manage the umgc.edu web site and marketing‑oriented web sites, focusing on continuous development to maximize natural search and ensure a strong user experience that improves conversion and satisfaction. Design and execute innovative campaigns across digital and social platforms, including Instagram, TikTok, Facebook, and emerging platforms, blending organic storytelling with paid strategies and influencer outreach. Apply product management principles—such as lifecycle management, customer journey mapping, consumer market research, and value proposition refinement—to position UMGC’s diverse portfolio effectively. Leverage AI and analytics to deliver personalized, adaptive storytelling that resonates with learners across UMGC’s 170+ locations and digital platforms.
Admissions, Enrollment & Student Journey Oversee the prospective student lifecycle as a product funnel—from first contact at a recruitment event or social campaign through enrollment and first‑term experience. Manage a significant team of enrollment advisors that provide a welcoming and positive user experience that leads to student success. Deploy AI and GEO tools to deliver personalized enrollment journeys that mirror best practices in customer experience and product adoption. Forecast enrollment through scenario‑based modeling, aligning demand data with UMGC’s academic capacity and global footprint. Ensure admissions processes reduce friction for adult, military, and international learners while meeting compliance standards.
Product Management & Innovation Champion a product management mindset that integrates learner feedback, market intelligence, and employer needs into marketing and program positioning. Collaborate with academic and other student‑facing leaders to refine UMGC’s program portfolio, ensuring offerings remain competitive, globally differentiated, and future‑ready. Work with the senior leadership team to establish cross‑functional product teams that bring together marketing, admissions, advising, faculty, and technology leaders to optimize the student journey as a global product experience. Continuously innovate through lifecycle management, adapting offerings and campaigns to labor‑market trends and learner demand.
Organizational Leadership & Collaboration in a Matrixed Environment Build and sustain a culture of collaboration, adaptability, and enterprise stewardship across UMGC’s global and matrixed structure. Demonstrate skill in influencing without direct authority, ensuring alignment across functions (academic, enrollment, student services, technology, communications, financial planning, and analytics) and regions (Stateside, Asia, Europe). Work closely with student services, academics, and financial planning to ensure a successful student experience and develop key systems that support marketing and enrollment efforts. Recruit and mentor leaders who thrive in a matrixed environment, bringing digital fluency, AI‑literacy, and cross‑functional collaboration skills. Ensure ethical and compliant use of emerging technologies in marketing and student engagement, consistent with UMGC’s mission of access and equity. Steward the division’s budget, aligning investments across television, digital, social, and event‑based campaigns with measurable ROI.
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– University of Maryland Global Campus (UMGC) UMGC, one of the nation’s largest public online universities and a world leader in adult and military education, seeks an experienced servant leader to serve as Chief Marketing and Enrollment Officer (CMEO) & Senior Vice President. The CMEO will unify UMGC’s global reach with its diverse marketing portfolio—including on‑ground recruitment events, extensive television campaigns, online presence and digital engagement through social platforms such as Instagram, TikTok, and Facebook. Relocation to the Maryland/DC/Northern VA metro area is required. Key Responsibilities
Strategic Leadership & Market Agility Develop and execute a unified, AI‑driven marketing, product, and enrollment strategy that aligns UMGC’s global offerings with student demand, employer needs, and market trends. Serve as the voice of the learner and the market, integrating product management insights, competitive intelligence, and quantitative modeling into enrollment and marketing decisions. Build a rapid‑response framework for piloting, testing, and scaling campaigns—whether television spots, digital ads, or on‑ground recruitment events—to capitalize on emerging opportunities. Partner across UMGC’s matrixed structure (Academic Affairs, Global Military Operations, Corporate Alliances, Student Affairs) to ensure strategies are both globally aligned and locally adaptable.
Marketing, Branding & Product Positioning Lead a marketing organization fluent in multi‑channel strategy, balancing broadcast campaigns, digital ecosystems, and on‑ground events. Oversee creative direction and media strategy for television commercials that reinforce UMGC’s role as the premier choice for adult and military learners. Manage search engine and AI‑engine campaigns with Google and other platforms, using data to constantly measure and evolve the campaign. Own and manage the umgc.edu web site and marketing‑oriented web sites, focusing on continuous development to maximize natural search and ensure a strong user experience that improves conversion and satisfaction. Design and execute innovative campaigns across digital and social platforms, including Instagram, TikTok, Facebook, and emerging platforms, blending organic storytelling with paid strategies and influencer outreach. Apply product management principles—such as lifecycle management, customer journey mapping, consumer market research, and value proposition refinement—to position UMGC’s diverse portfolio effectively. Leverage AI and analytics to deliver personalized, adaptive storytelling that resonates with learners across UMGC’s 170+ locations and digital platforms.
Admissions, Enrollment & Student Journey Oversee the prospective student lifecycle as a product funnel—from first contact at a recruitment event or social campaign through enrollment and first‑term experience. Manage a significant team of enrollment advisors that provide a welcoming and positive user experience that leads to student success. Deploy AI and GEO tools to deliver personalized enrollment journeys that mirror best practices in customer experience and product adoption. Forecast enrollment through scenario‑based modeling, aligning demand data with UMGC’s academic capacity and global footprint. Ensure admissions processes reduce friction for adult, military, and international learners while meeting compliance standards.
Product Management & Innovation Champion a product management mindset that integrates learner feedback, market intelligence, and employer needs into marketing and program positioning. Collaborate with academic and other student‑facing leaders to refine UMGC’s program portfolio, ensuring offerings remain competitive, globally differentiated, and future‑ready. Work with the senior leadership team to establish cross‑functional product teams that bring together marketing, admissions, advising, faculty, and technology leaders to optimize the student journey as a global product experience. Continuously innovate through lifecycle management, adapting offerings and campaigns to labor‑market trends and learner demand.
Organizational Leadership & Collaboration in a Matrixed Environment Build and sustain a culture of collaboration, adaptability, and enterprise stewardship across UMGC’s global and matrixed structure. Demonstrate skill in influencing without direct authority, ensuring alignment across functions (academic, enrollment, student services, technology, communications, financial planning, and analytics) and regions (Stateside, Asia, Europe). Work closely with student services, academics, and financial planning to ensure a successful student experience and develop key systems that support marketing and enrollment efforts. Recruit and mentor leaders who thrive in a matrixed environment, bringing digital fluency, AI‑literacy, and cross‑functional collaboration skills. Ensure ethical and compliant use of emerging technologies in marketing and student engagement, consistent with UMGC’s mission of access and equity. Steward the division’s budget, aligning investments across television, digital, social, and event‑based campaigns with measurable ROI.
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