MBTA
Director of Operations and Maintenance, Subway AFC
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Director of Operations and Maintenance, Subway AFC
role at
MBTA
Job Summary The Director of Operations & Maintenance - Subway AFC will manage and direct the administrative, operations, maintenance, and financial activities for all AFC subway equipment, parts, and related projects. This includes oversight of preventive and corrective subway maintenance activities, schedules, budgeting, and resource planning in order to achieve the continuity of fare collection. The Director works independently seeking advice or approval from the Senior Director of Automated Fare Collection (AFC) when necessary.
Duties & Responsibilities
Manage and oversee approximately 50 personnel responsible for all dispatch, maintenance, and repair activities related to AFC subway equipment, devices, parts, associated equipment, and related software systems.
Develop and implement policies, procedures, and priorities in the fiscal and administrative operations of AFC subway equipment and related projects.
Allocate departmental resources, and evaluate activities as needed in order to improve effectiveness.
Monitor spending and perform variance analyses and devise solutions to correct cost variances.
Manage all contracts associated with the operation and maintenance of AFC subway equipment and parts.
Coordinate any third‑party repair of AFC subway parts or equipment.
Oversee the planning, coordination, and execution of AFC subway equipment engineering retrofits, equipment/parts upgrades, and software systems related to the devices.
Provide reports and updates to senior management and outside interested parties on activities, issues, and concerns related to AFC subway equipment and related projects.
Serve as the department liaison to other Authority departments on activities related to AFC subway equipment to ensure Authority objectives are achieved and policies adhered to.
Liaise with departmental and other Authority staff to provide optimal uptime of AFC devices for the continuity of fare collection.
Participate in the development of the operating and capital budgets required to support the ongoing operational and maintenance needs of the Authority under an automated fare collection system.
Participate in the development, testing, and implementation of AFC subway equipment and associated software as needed.
Act as Division lead for representing the MBTA’s position in Labor discussions related to adherence to contractually bargained agreements, MBTA policies, and departmental procedures.
Drive a company vehicle to visit work sites and to assist at emergencies and/or events as needed.
Respond either directly or through subordinates to emergencies on a twenty‑four (24) hour, seven (7) days per week basis.
Perform all other duties and projects that may be assigned.
Supervision
Supervise AFC O&M Subway Managers, Forepersons, Coordinators, Technicians, and other support staff.
Oversee the AFC Hub Center and assigned employees.
Manage all contracts associated with the operation and maintenance of AFC subway parts and devices.
Minimum Requirements & Qualifications
Bachelor’s degree from an accredited institution in Business Administration, Project Management, Engineering, or related field.
Seven (7) years of experience in equipment or systems monitoring, or maintenance or repair activities.
Five (5) years of leadership, managerial, and/or supervisory experience with labor unions.
Experience performing variance analyses and devising solutions to correct variances.
Demonstrated proficiency in the Microsoft Office Suite.
Possession of a valid driver's license without infractions in accordance with MBTA policy.
Substitutions Include
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An associate’s degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A master’s degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience.
Preferred Experience And Skills
Three (3) years of experience in monitoring, maintenance, and repair activities related to AFC equipment, devices, parts, associated equipment, and related software systems or electronics repair.
Current or prior classification in AFC.
Service Now software.
AFC Central Computer System.
FareGo Data.
MBTA camera network.
HR/CMS.
FMIS.
Job Conditions
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co‑op program.
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co‑workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti‑discrimination, anti‑harassment, and anti‑retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty‑four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Intern / co‑op staff must be enrolled full or part‑time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co‑op. Additionally, interns / co‑ops must have valid work authorization and U.S. Social Security Number prior to starting pre‑employment screenings / pre‑boarding, working in their positions, and throughout the duration of their program.
Disclaimers and Definitions
General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role‑specific requirements.
Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I‑9 to verify their identity and eligibility to work in the U.S.
Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no‑show and disqualified from consideration for the position. Related to rescheduling, on a one‑time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On‑call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617‑222‑5751 or hradaaa@mbta.com .
Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions .
Intern / Co‑Op Benefits: Employees taking part in an internship or co‑op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co‑op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co‑ops.
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Director of Operations and Maintenance, Subway AFC
role at
MBTA
Job Summary The Director of Operations & Maintenance - Subway AFC will manage and direct the administrative, operations, maintenance, and financial activities for all AFC subway equipment, parts, and related projects. This includes oversight of preventive and corrective subway maintenance activities, schedules, budgeting, and resource planning in order to achieve the continuity of fare collection. The Director works independently seeking advice or approval from the Senior Director of Automated Fare Collection (AFC) when necessary.
Duties & Responsibilities
Manage and oversee approximately 50 personnel responsible for all dispatch, maintenance, and repair activities related to AFC subway equipment, devices, parts, associated equipment, and related software systems.
Develop and implement policies, procedures, and priorities in the fiscal and administrative operations of AFC subway equipment and related projects.
Allocate departmental resources, and evaluate activities as needed in order to improve effectiveness.
Monitor spending and perform variance analyses and devise solutions to correct cost variances.
Manage all contracts associated with the operation and maintenance of AFC subway equipment and parts.
Coordinate any third‑party repair of AFC subway parts or equipment.
Oversee the planning, coordination, and execution of AFC subway equipment engineering retrofits, equipment/parts upgrades, and software systems related to the devices.
Provide reports and updates to senior management and outside interested parties on activities, issues, and concerns related to AFC subway equipment and related projects.
Serve as the department liaison to other Authority departments on activities related to AFC subway equipment to ensure Authority objectives are achieved and policies adhered to.
Liaise with departmental and other Authority staff to provide optimal uptime of AFC devices for the continuity of fare collection.
Participate in the development of the operating and capital budgets required to support the ongoing operational and maintenance needs of the Authority under an automated fare collection system.
Participate in the development, testing, and implementation of AFC subway equipment and associated software as needed.
Act as Division lead for representing the MBTA’s position in Labor discussions related to adherence to contractually bargained agreements, MBTA policies, and departmental procedures.
Drive a company vehicle to visit work sites and to assist at emergencies and/or events as needed.
Respond either directly or through subordinates to emergencies on a twenty‑four (24) hour, seven (7) days per week basis.
Perform all other duties and projects that may be assigned.
Supervision
Supervise AFC O&M Subway Managers, Forepersons, Coordinators, Technicians, and other support staff.
Oversee the AFC Hub Center and assigned employees.
Manage all contracts associated with the operation and maintenance of AFC subway parts and devices.
Minimum Requirements & Qualifications
Bachelor’s degree from an accredited institution in Business Administration, Project Management, Engineering, or related field.
Seven (7) years of experience in equipment or systems monitoring, or maintenance or repair activities.
Five (5) years of leadership, managerial, and/or supervisory experience with labor unions.
Experience performing variance analyses and devising solutions to correct variances.
Demonstrated proficiency in the Microsoft Office Suite.
Possession of a valid driver's license without infractions in accordance with MBTA policy.
Substitutions Include
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An associate’s degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A master’s degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience.
Preferred Experience And Skills
Three (3) years of experience in monitoring, maintenance, and repair activities related to AFC equipment, devices, parts, associated equipment, and related software systems or electronics repair.
Current or prior classification in AFC.
Service Now software.
AFC Central Computer System.
FareGo Data.
MBTA camera network.
HR/CMS.
FMIS.
Job Conditions
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co‑op program.
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co‑workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti‑discrimination, anti‑harassment, and anti‑retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty‑four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Intern / co‑op staff must be enrolled full or part‑time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co‑op. Additionally, interns / co‑ops must have valid work authorization and U.S. Social Security Number prior to starting pre‑employment screenings / pre‑boarding, working in their positions, and throughout the duration of their program.
Disclaimers and Definitions
General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role‑specific requirements.
Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I‑9 to verify their identity and eligibility to work in the U.S.
Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no‑show and disqualified from consideration for the position. Related to rescheduling, on a one‑time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On‑call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617‑222‑5751 or hradaaa@mbta.com .
Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions .
Intern / Co‑Op Benefits: Employees taking part in an internship or co‑op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co‑op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co‑ops.
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