Aritzia
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Digital - Director, Customer Enablement
role at
Aritzia
The mission of the Customer Department to deeply understand our customers, create programs and enablers to activate customer value, and advocate for the customer across our channels
THE OPPORTUNITY Aritzia is growing and our Customer team is growing with it. This is a unique opportunity to be part of the team responsible for building programs and tools that enable client‑focused experiences that balance digital efficiency with human connection. As the Director, Customer Enablement, you will play a pivotal role in scaling our customer data foundation to enable smarter and faster customer decisions that deliver seamless, customer‑centric experiences and support with enterprise programs like loyalty and deepening customer insights. With the skills you gain in this role, the opportunities are endless – from a rewarding career in Customer to continued growth and development with Aritzia.
THE ROLE
Support to shape and advance the shared enterprise approach to customer data and engagement, ensuring alignment across business units and technology teams to deliver a unified, customer‑centric strategy
Define and enforce the business standards over the Customer Data Platform (CDP) for customer data ingestion, identity resolution, data quality, and segmentation governance, ensuring compliance and integrity across systems and processes
Drive organizational adoption of customer programs and tools through training, change management, and cross‑functional stakeholder engagement
Define and track KPIs for customer engagement, conversion, and loyalty programs
Collaborate with Technology and Data leadership to shape the long‑term roadmap for customer technology, ensuring scalability and alignment with evolving business needs
Work with the appropriate Business Support partners to seamlessly lead the day‑to‑day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience
THE QUALIFICATIONS
Proven and best‑in‑class skills, applicable certifications, education and/or experience in:
Bachelor’s degree in Business, Marketing, Data Analytics, or related field (MBA preferred)
Proven experience in governing and strategically leveraging Customer Data Platform (CDP) systems to drive profile unification, segmentation, and activation, in close partnership with technology teams
Strong understanding of omnichannel retail and customer lifecycle management
Strong focus on speed to market, process efficiency, and enabling business teams to operate with agility and autonomy
Proven experience working with senior leaders across Marketing, Digital, Technology and Data & Analytics
A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles
The skills to collaborate strategically with cross‑functional partners in the pursuit of shared business outcomes
The ability to set clear objectives and design a strategy that inspires the team
A dedication to quality and investing in results and new business opportunities that add value
A deep understanding and commitment for the industry in which we operate
THE COMPENSATION The typical hiring range for this position is $150,000 - $250,000 per year. The final agreed‑upon salary may vary based on factors such as job‑related knowledge, skills and experience. Additionally, this position may be eligible for bonus and equity.
We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed‑upon salary may be adjusted to reflect your individual qualifications.
Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay‑for‑performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all.
THE PERKS
Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
A-OK Commissary & Café — Everyday Luxury dining, exclusive to Aritzia. Our in‑house bistro and café is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
The SET — Our in‑office fitness studio and gym with state‑of‑the‑art equipment, custom‑created classes and optional personal training. Open 7 days a week, it works out well.
Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
The Extras — We also offer a multitude of other perks like dry‑cleaning, hotel and restaurant discounts, self‑care promos and on‑site medical care.
#J-18808-Ljbffr
Digital - Director, Customer Enablement
role at
Aritzia
The mission of the Customer Department to deeply understand our customers, create programs and enablers to activate customer value, and advocate for the customer across our channels
THE OPPORTUNITY Aritzia is growing and our Customer team is growing with it. This is a unique opportunity to be part of the team responsible for building programs and tools that enable client‑focused experiences that balance digital efficiency with human connection. As the Director, Customer Enablement, you will play a pivotal role in scaling our customer data foundation to enable smarter and faster customer decisions that deliver seamless, customer‑centric experiences and support with enterprise programs like loyalty and deepening customer insights. With the skills you gain in this role, the opportunities are endless – from a rewarding career in Customer to continued growth and development with Aritzia.
THE ROLE
Support to shape and advance the shared enterprise approach to customer data and engagement, ensuring alignment across business units and technology teams to deliver a unified, customer‑centric strategy
Define and enforce the business standards over the Customer Data Platform (CDP) for customer data ingestion, identity resolution, data quality, and segmentation governance, ensuring compliance and integrity across systems and processes
Drive organizational adoption of customer programs and tools through training, change management, and cross‑functional stakeholder engagement
Define and track KPIs for customer engagement, conversion, and loyalty programs
Collaborate with Technology and Data leadership to shape the long‑term roadmap for customer technology, ensuring scalability and alignment with evolving business needs
Work with the appropriate Business Support partners to seamlessly lead the day‑to‑day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience
THE QUALIFICATIONS
Proven and best‑in‑class skills, applicable certifications, education and/or experience in:
Bachelor’s degree in Business, Marketing, Data Analytics, or related field (MBA preferred)
Proven experience in governing and strategically leveraging Customer Data Platform (CDP) systems to drive profile unification, segmentation, and activation, in close partnership with technology teams
Strong understanding of omnichannel retail and customer lifecycle management
Strong focus on speed to market, process efficiency, and enabling business teams to operate with agility and autonomy
Proven experience working with senior leaders across Marketing, Digital, Technology and Data & Analytics
A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles
The skills to collaborate strategically with cross‑functional partners in the pursuit of shared business outcomes
The ability to set clear objectives and design a strategy that inspires the team
A dedication to quality and investing in results and new business opportunities that add value
A deep understanding and commitment for the industry in which we operate
THE COMPENSATION The typical hiring range for this position is $150,000 - $250,000 per year. The final agreed‑upon salary may vary based on factors such as job‑related knowledge, skills and experience. Additionally, this position may be eligible for bonus and equity.
We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed‑upon salary may be adjusted to reflect your individual qualifications.
Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay‑for‑performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all.
THE PERKS
Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
A-OK Commissary & Café — Everyday Luxury dining, exclusive to Aritzia. Our in‑house bistro and café is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
The SET — Our in‑office fitness studio and gym with state‑of‑the‑art equipment, custom‑created classes and optional personal training. Open 7 days a week, it works out well.
Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
The Extras — We also offer a multitude of other perks like dry‑cleaning, hotel and restaurant discounts, self‑care promos and on‑site medical care.
#J-18808-Ljbffr