PSI Pax, Inc.
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Senior Call Center Manager
role at
PSI Pax, Inc.
We are a Growing Technology Company and are seeking a Senior Call Center Manager in Huntington Beach. This is a direct hire role with a full benefits package.
Qualifications
Proven experience as a Call Center Manager or Senior Call Center Lead.
At least 5 years of experience in a fast‑paced, high‑volume call center environment, managing inbound and outbound call activities.
Exceptional organizational and time‑management skills, ensuring call center operations run efficiently and within business hours.
Strong leadership and team management skills, with the ability to train, mentor, and develop call center associates.
Experience tracking call center performance metrics (KPI), including team productivity, operator efficiency, and lead conversion rates.
5+ years in an outbound call center environment such as insurance, mortgage, debt, tax or investment related products.
Responsibilities
Reporting to the CEO and working with the Assistant Manager, serving as the primary point of contact for all client‑facing correspondence.
Coordinating with the executive team to ensure accurate entry of sensitive client information and monitoring all call activity to identify and redirect qualified leads to the sales team.
Overseeing all call center correspondence and operations.
Monitoring call center performance, tracking team productivity and operator efficiency.
Identifying and addressing issues concerning lead opportunities with Branch/Sales Managers.
Ensuring the call center is always operational during business hours.
Verifying completion of follow‑up leads and advising operators when required.
Responsible for initial and ongoing training of call center associates.
Benefits
Health care plan (medical, dental & vision)
Retirement plan (401(k), IRA)
Life insurance (basic, voluntary & AD&D)
Paid time off (vacation, sick & public holidays)
Family leave (maternity, paternity)
Short‑term & long‑term disability
Training & development
Work from home flexibility
Supportive management team
Paid time off and holidays
Holiday gifts and team building events
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries IT Services and IT Consulting
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Senior Call Center Manager
role at
PSI Pax, Inc.
We are a Growing Technology Company and are seeking a Senior Call Center Manager in Huntington Beach. This is a direct hire role with a full benefits package.
Qualifications
Proven experience as a Call Center Manager or Senior Call Center Lead.
At least 5 years of experience in a fast‑paced, high‑volume call center environment, managing inbound and outbound call activities.
Exceptional organizational and time‑management skills, ensuring call center operations run efficiently and within business hours.
Strong leadership and team management skills, with the ability to train, mentor, and develop call center associates.
Experience tracking call center performance metrics (KPI), including team productivity, operator efficiency, and lead conversion rates.
5+ years in an outbound call center environment such as insurance, mortgage, debt, tax or investment related products.
Responsibilities
Reporting to the CEO and working with the Assistant Manager, serving as the primary point of contact for all client‑facing correspondence.
Coordinating with the executive team to ensure accurate entry of sensitive client information and monitoring all call activity to identify and redirect qualified leads to the sales team.
Overseeing all call center correspondence and operations.
Monitoring call center performance, tracking team productivity and operator efficiency.
Identifying and addressing issues concerning lead opportunities with Branch/Sales Managers.
Ensuring the call center is always operational during business hours.
Verifying completion of follow‑up leads and advising operators when required.
Responsible for initial and ongoing training of call center associates.
Benefits
Health care plan (medical, dental & vision)
Retirement plan (401(k), IRA)
Life insurance (basic, voluntary & AD&D)
Paid time off (vacation, sick & public holidays)
Family leave (maternity, paternity)
Short‑term & long‑term disability
Training & development
Work from home flexibility
Supportive management team
Paid time off and holidays
Holiday gifts and team building events
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries IT Services and IT Consulting
#J-18808-Ljbffr