Allied Universal
Global Security Operations Center (GSOC) Supervisor
Allied Universal, San Francisco, California, United States, 94199
Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Location San Francisco, CA
Schedule Multiple Schedules – Multiple Shifts - Full availability Required
Schedule discussed during interview.
Must have 5+ years GSOC Security Experience with college degree.
Military/Law enforcement or the equivalent experience.
Must have excellent communication skills in all forms, hands on experience with security technology platforms.
Perks: Competitive Pay, Weekly and Daily Pay, Growth Opportunities, and Benefits Package
Pay: $47.00/ hour
Allied Universal® is hiring a Global Security Operations Center (GSOC) Supervisor. The Global Security Operations Center (GSOC) Supervisor maintains full accountability for the GSOC and its personnel, systems, and procedures to ensure effective and timely response to alarms, calls of distress, incidents, and other activities.
RESPONSIBILITIES
Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management
Develop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goals
Perform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the business
Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC
Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems
Motivates, coaches, and provides leadership to the GSOC staff to develop direct reports
Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
Provides feedback to both client and contract security management to mitigate failures and improve performance
Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations
Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issues
Develop and monitor intelligence sources to identify potential threats or incidents which may target the client
Develop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
Perform supervisory/managerial responsibilities
Ensure adequate/skilled staffing; select employees
Establish performance goals and priorities and perform performance appraisals
Create and deliver security presentations, reports, and participate in required meetings
Perform other duties as assigned by the Contract Security Account Manager or Global Security Management
QUALIFICATIONS (MUST HAVE)
High school diploma or equivalent
Minimum of two (2) years of supervisory/management experience
Minimum of one (1) year of working in a Security Operations Center or closely related operation
Work history to include each the following:
Ability to prioritize workload based on urgency; able to delegate tasks and communicate to a range of audiences
Demonstrated analytic and critical thinking skills
Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications
Demonstration of strong computer skills
Excellent oral and written communication skills
Excellent analytical and problem-solving skills
Superior customer service skills
Ability to coach, mentor, and motivate direct reports
Active listening skills
Ability to assess and evaluate situations effectively
Attention to detail
Proficient computer skills to include Microsoft Office (Word, Excel, PowerPoint) and ability to quickly learn multiple computer software programs
Ability to research, investigate, and compile information
Planning and organizing skills
Ability to mediate conflict with tact, diplomacy
Ability to critically think and conduct analyses in a dynamic environment; able to adapt to changing priorities
PREFERRED QUALIFICATIONS (NICE TO HAVE)
Prior experience supervising or managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related call center environment
Military experience
College degree in management, criminal justice, or related field of study
BENEFITS
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
PPO#14417
#J-18808-Ljbffr
Location San Francisco, CA
Schedule Multiple Schedules – Multiple Shifts - Full availability Required
Schedule discussed during interview.
Must have 5+ years GSOC Security Experience with college degree.
Military/Law enforcement or the equivalent experience.
Must have excellent communication skills in all forms, hands on experience with security technology platforms.
Perks: Competitive Pay, Weekly and Daily Pay, Growth Opportunities, and Benefits Package
Pay: $47.00/ hour
Allied Universal® is hiring a Global Security Operations Center (GSOC) Supervisor. The Global Security Operations Center (GSOC) Supervisor maintains full accountability for the GSOC and its personnel, systems, and procedures to ensure effective and timely response to alarms, calls of distress, incidents, and other activities.
RESPONSIBILITIES
Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management
Develop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goals
Perform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the business
Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC
Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems
Motivates, coaches, and provides leadership to the GSOC staff to develop direct reports
Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
Provides feedback to both client and contract security management to mitigate failures and improve performance
Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations
Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issues
Develop and monitor intelligence sources to identify potential threats or incidents which may target the client
Develop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
Perform supervisory/managerial responsibilities
Ensure adequate/skilled staffing; select employees
Establish performance goals and priorities and perform performance appraisals
Create and deliver security presentations, reports, and participate in required meetings
Perform other duties as assigned by the Contract Security Account Manager or Global Security Management
QUALIFICATIONS (MUST HAVE)
High school diploma or equivalent
Minimum of two (2) years of supervisory/management experience
Minimum of one (1) year of working in a Security Operations Center or closely related operation
Work history to include each the following:
Ability to prioritize workload based on urgency; able to delegate tasks and communicate to a range of audiences
Demonstrated analytic and critical thinking skills
Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications
Demonstration of strong computer skills
Excellent oral and written communication skills
Excellent analytical and problem-solving skills
Superior customer service skills
Ability to coach, mentor, and motivate direct reports
Active listening skills
Ability to assess and evaluate situations effectively
Attention to detail
Proficient computer skills to include Microsoft Office (Word, Excel, PowerPoint) and ability to quickly learn multiple computer software programs
Ability to research, investigate, and compile information
Planning and organizing skills
Ability to mediate conflict with tact, diplomacy
Ability to critically think and conduct analyses in a dynamic environment; able to adapt to changing priorities
PREFERRED QUALIFICATIONS (NICE TO HAVE)
Prior experience supervising or managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related call center environment
Military experience
College degree in management, criminal justice, or related field of study
BENEFITS
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
PPO#14417
#J-18808-Ljbffr