Blank Street
Shift Lead | Brooklyn
at Blank Street
Shift Leads at Blank Street must be able to work independently while thriving in a team environment. The right person for this role is a proven people‑person, taking pride in delivering amazing service experiences. You are customer‑centric and believe in serving a carefully curated menu with passion and precision, ensuring every customer receives exactly what they need, every day, in their own way.
About Blank Street:
We’re on a mission to become the defining food & beverage brand of our generation by adding a spark to ordinary experiences through elevated products, attention to detail, and a commitment to making every moment memorable. Our people’s commitment to magic drives our potential.
Who We’re Looking For
Love for cafe culture and people
Friendly, open, and approachable, able to work well with others
Strong knowledge of coffee and equipment is a must
Strong decision‑making and multi‑tasking skills
Strong interpersonal communication skills
Passionate about delivering excellent customer connections to create a regular customer base
Able to work at a fast pace in high‑volume environments
Be an exemplary ambassador of our brand to new neighborhoods
What You’ll Own
Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
Support your GM to train new employees, ensuring they follow all recipes, training, and uniform standards, and maintain a positive vibe
Open and close the location safely and responsibly and ensure cleaning duties are followed at the beginning, during, and end of the shift
Handle minor customer issues positively and solution‑focused
Lead initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability, developing a loyal neighborhood customer base for your store
Requirements
New York City Food protection certificate (DOH card)
2+ years’ experience in a customer service leadership position
18+ years of age
Able to lift 25+ lbs and stand for long periods of time
Availability that meets the needs of our cafes
Full Time: 30‑40 hours per week, 4‑5 days of availability required, and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
Availability to work between 6:30 am and 9:00 pm
Weekend and holiday availability preferred
You must be authorized to work in the U.S. Upon acceptance of a job offer and completion of the Form I‑9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I‑9 information to confirm authorization to work in the U.S. (E‑Verify)
Benefits And Perks
$19.50 per hour + tips
A comprehensive Barista accreditation and training program
Tenure‑based paid time off
Commuter benefits
Sick time
1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
Complimentary coffee and treats on shift
Health plan (medical, dental, and vision) options
Free Blank Street swag
#J-18808-Ljbffr
at Blank Street
Shift Leads at Blank Street must be able to work independently while thriving in a team environment. The right person for this role is a proven people‑person, taking pride in delivering amazing service experiences. You are customer‑centric and believe in serving a carefully curated menu with passion and precision, ensuring every customer receives exactly what they need, every day, in their own way.
About Blank Street:
We’re on a mission to become the defining food & beverage brand of our generation by adding a spark to ordinary experiences through elevated products, attention to detail, and a commitment to making every moment memorable. Our people’s commitment to magic drives our potential.
Who We’re Looking For
Love for cafe culture and people
Friendly, open, and approachable, able to work well with others
Strong knowledge of coffee and equipment is a must
Strong decision‑making and multi‑tasking skills
Strong interpersonal communication skills
Passionate about delivering excellent customer connections to create a regular customer base
Able to work at a fast pace in high‑volume environments
Be an exemplary ambassador of our brand to new neighborhoods
What You’ll Own
Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
Support your GM to train new employees, ensuring they follow all recipes, training, and uniform standards, and maintain a positive vibe
Open and close the location safely and responsibly and ensure cleaning duties are followed at the beginning, during, and end of the shift
Handle minor customer issues positively and solution‑focused
Lead initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability, developing a loyal neighborhood customer base for your store
Requirements
New York City Food protection certificate (DOH card)
2+ years’ experience in a customer service leadership position
18+ years of age
Able to lift 25+ lbs and stand for long periods of time
Availability that meets the needs of our cafes
Full Time: 30‑40 hours per week, 4‑5 days of availability required, and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
Availability to work between 6:30 am and 9:00 pm
Weekend and holiday availability preferred
You must be authorized to work in the U.S. Upon acceptance of a job offer and completion of the Form I‑9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I‑9 information to confirm authorization to work in the U.S. (E‑Verify)
Benefits And Perks
$19.50 per hour + tips
A comprehensive Barista accreditation and training program
Tenure‑based paid time off
Commuter benefits
Sick time
1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
Complimentary coffee and treats on shift
Health plan (medical, dental, and vision) options
Free Blank Street swag
#J-18808-Ljbffr