MNC Inspiring Success
Case Manager (Youth Services)
MNC Inspiring Success, San Francisco, California, United States, 94199
Under the supervision of the Care Coordinator, the
Case Manager
coordinates the referral, intake, and case assignment process for all clients into case management services. Provides direct case supervision to staff and is available for consultation and crisis interventions. The position coordinates, schedules, and handles all logistical details of the case manager role. Reviews CMS data and prepares monthly program narratives on time. Supports other Care Coordinator programs (Safe Haven and Curfew Compliance).
Primary Functions ESSENTIAL FUNCTIONS / RESPONSIBILITIES
Manages a caseload of case management youth
Coordinates the referral, intake and case assignment process for all clients into case management services with Care Coordinator or Program Manager
Provides case consultation and assists in crisis interventions with team
Provides case management services to high-risk clients as needed
Manages the assessment and individualized goal plan process with each youth
Attends all scheduled meetings related to youth
Coordinates, schedules and handles all logistical details for each youth
Attends all courts, school meetings, and any meetings for youth
Reviews CMS data and prepares monthly program narratives by due date
Builds strategic partnerships with community and public partners for referrals and service coordination
Maintains and updates drive and designated documents for case management program
Monitors school advocacy efforts including school meetings such as parent conferences, IEP/SST meetings, school disciplinary meetings
Conducts program and policy development focused on case management services
Represents MNC through effective communication and professionalism
Supports the implementation of the DCYF quality standards
Maintains superior customer service with funders, staff, collaborating agencies and participants at all times
Supports other Youth Service Programs as needed
Facilitates workshops for Safe Haven youth
Communicates with Safe Haven primary case manager and supports youths progress as needed
Supports Safe Haven youth and team by collaborating and communicating youth needs
Customer Service
Provides exceptional customer service
Always represents the Organization in a professional manner
Safety
Supports a program environment that is learner-centered, promotes a sense of physical and emotional safety
Maintains personal safety and follows Organization policies and procedures
Reports all safety issues, accidents or injuries to manager as a matter of priority
Promotes the health and safety of youth and follows safety and emergency procedures
Effective Team Member
Ability to interact positively with team members
Ability to facilitate positive change
Partners with supervisor when necessary to address department issues or concerns
Position Qualification Requirements Education AS Degree with emphasis in Social Work, Counseling, Psychology, Criminal Justice or related field; must be enrolled in college education working towards a BA degree in related field, with a current official transcript and at least 2 years of Coordinating Experience; or AS in a related field with at least 3 years of Coordinating Experience; or 6 years of Coordinating and Direct Service Experience.
Experience 5+ years’ work experience with youth ages 10-24 and must have experience and knowledge of trauma informed, restorative and harm reduction practices.
Requirements
Current CA Driver’s License, current auto insurance and a clean driving record
Current CPR & First Aid Certificate (renew every 2 years thereafter)
Current Immunizations (TB) (renew every 2 years thereafter)
Covid-19 Full Vaccination Proof
Clearance Child Abuse Index
Languages Preferred English/Spanish speaking
Skills And Abilities
Personality – Independent thinker, excellent customer service skills, professional attitude, high level of personal integrity, maturity, and business judgment
Performance – Able to multi-task, prioritize tasks, meet deadlines, present confidently, strong analytical skills and attention to detail
Communication – Strong written and verbal communication skills, well-organized professional thriving in team-oriented environment
Stress Management – Ability to remain tactful under pressure and maintain professional demeanor in multicultural setting
Software Proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, and Internet Explorer.
Decision Making Set priorities and standards of performance; develop plans by which work can be accomplished.
Tools and Equipment Standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Confidential and Sensitive Information Ability to maintain the highest level of confidentiality when dealing with client information.
Physical Demands The employee is required to sit approximately 50% of the time, walk 30% of the time and stand 20% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 30 pounds. The employee is occasionally required to reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
What We Offer
Pay Rate: $31.00 - $33.00 Hourly
Medical – Kaiser and CCHP / Dental – Principal / Vision – Vision Care / Life Insurance - $50,000 / 403b – 3% match / FSA
15 paid sick days / 12 paid holidays / 12 paid vacation days
EAP (Employee Assistance Program) / WADP (Working Advantage Discount Program)
If you are seeking an organization that values, promotes and develops leadership by delivering culturally sensitive, multi-generational, community-based services that empower families to build strong, healthy, and vibrant neighborhoods with the vision of a strong, healthier and more vibrant community that respects and celebrates its many rich, cultural traditions, please apply.
We are an equal‑opportunity employer that welcomes diversity in the workplace and has a great company culture. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
Location: San Francisco, CA
#J-18808-Ljbffr
Case Manager
coordinates the referral, intake, and case assignment process for all clients into case management services. Provides direct case supervision to staff and is available for consultation and crisis interventions. The position coordinates, schedules, and handles all logistical details of the case manager role. Reviews CMS data and prepares monthly program narratives on time. Supports other Care Coordinator programs (Safe Haven and Curfew Compliance).
Primary Functions ESSENTIAL FUNCTIONS / RESPONSIBILITIES
Manages a caseload of case management youth
Coordinates the referral, intake and case assignment process for all clients into case management services with Care Coordinator or Program Manager
Provides case consultation and assists in crisis interventions with team
Provides case management services to high-risk clients as needed
Manages the assessment and individualized goal plan process with each youth
Attends all scheduled meetings related to youth
Coordinates, schedules and handles all logistical details for each youth
Attends all courts, school meetings, and any meetings for youth
Reviews CMS data and prepares monthly program narratives by due date
Builds strategic partnerships with community and public partners for referrals and service coordination
Maintains and updates drive and designated documents for case management program
Monitors school advocacy efforts including school meetings such as parent conferences, IEP/SST meetings, school disciplinary meetings
Conducts program and policy development focused on case management services
Represents MNC through effective communication and professionalism
Supports the implementation of the DCYF quality standards
Maintains superior customer service with funders, staff, collaborating agencies and participants at all times
Supports other Youth Service Programs as needed
Facilitates workshops for Safe Haven youth
Communicates with Safe Haven primary case manager and supports youths progress as needed
Supports Safe Haven youth and team by collaborating and communicating youth needs
Customer Service
Provides exceptional customer service
Always represents the Organization in a professional manner
Safety
Supports a program environment that is learner-centered, promotes a sense of physical and emotional safety
Maintains personal safety and follows Organization policies and procedures
Reports all safety issues, accidents or injuries to manager as a matter of priority
Promotes the health and safety of youth and follows safety and emergency procedures
Effective Team Member
Ability to interact positively with team members
Ability to facilitate positive change
Partners with supervisor when necessary to address department issues or concerns
Position Qualification Requirements Education AS Degree with emphasis in Social Work, Counseling, Psychology, Criminal Justice or related field; must be enrolled in college education working towards a BA degree in related field, with a current official transcript and at least 2 years of Coordinating Experience; or AS in a related field with at least 3 years of Coordinating Experience; or 6 years of Coordinating and Direct Service Experience.
Experience 5+ years’ work experience with youth ages 10-24 and must have experience and knowledge of trauma informed, restorative and harm reduction practices.
Requirements
Current CA Driver’s License, current auto insurance and a clean driving record
Current CPR & First Aid Certificate (renew every 2 years thereafter)
Current Immunizations (TB) (renew every 2 years thereafter)
Covid-19 Full Vaccination Proof
Clearance Child Abuse Index
Languages Preferred English/Spanish speaking
Skills And Abilities
Personality – Independent thinker, excellent customer service skills, professional attitude, high level of personal integrity, maturity, and business judgment
Performance – Able to multi-task, prioritize tasks, meet deadlines, present confidently, strong analytical skills and attention to detail
Communication – Strong written and verbal communication skills, well-organized professional thriving in team-oriented environment
Stress Management – Ability to remain tactful under pressure and maintain professional demeanor in multicultural setting
Software Proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, and Internet Explorer.
Decision Making Set priorities and standards of performance; develop plans by which work can be accomplished.
Tools and Equipment Standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Confidential and Sensitive Information Ability to maintain the highest level of confidentiality when dealing with client information.
Physical Demands The employee is required to sit approximately 50% of the time, walk 30% of the time and stand 20% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 30 pounds. The employee is occasionally required to reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
What We Offer
Pay Rate: $31.00 - $33.00 Hourly
Medical – Kaiser and CCHP / Dental – Principal / Vision – Vision Care / Life Insurance - $50,000 / 403b – 3% match / FSA
15 paid sick days / 12 paid holidays / 12 paid vacation days
EAP (Employee Assistance Program) / WADP (Working Advantage Discount Program)
If you are seeking an organization that values, promotes and develops leadership by delivering culturally sensitive, multi-generational, community-based services that empower families to build strong, healthy, and vibrant neighborhoods with the vision of a strong, healthier and more vibrant community that respects and celebrates its many rich, cultural traditions, please apply.
We are an equal‑opportunity employer that welcomes diversity in the workplace and has a great company culture. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
Location: San Francisco, CA
#J-18808-Ljbffr