LensCrafters
Store Manager at LensCrafters
Requisition ID:
908366 Store #:
005264 LensCrafters Position:
Full-Time
LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care, and we’re committed to taking care of you so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees worldwide in driving the transformation of the eyewear and eyecare industry.
General Function The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Major Duties & Responsibilities
Ensure the LensCrafters team provides unsurpassed Customer Service
Provide training and coaching to the team leveraging company‑provided programs
Analyze reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others
Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time
Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
Takes pride in the store and guides the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
Ensures all company‑approved safety programs are implemented and maintained consistently per standards to maintain a safe and FUN working environment
Basic Qualifications
High School graduate or equivalent
4+ years of management/supervisory experience
Comprehensive knowledge of operations, processes, and business implications
Strong influencing and negotiating skills
Team building and management skills
Knowledge of current optical theory and merchandise
Strong communicator and listener
Strong basic math skills (addition, subtraction, multiplication, division)
Sales skills
Familiarity with cash register, computers, and calculators
Ability to manage time under aggressive deadlines
Preferred Qualifications
College degree or equivalent
State licensure (if applicable) and/or ABO Certification in non‑licensed states
LensCrafters Final Inspector Certification
LensCrafters Quality, Fitting and Adjusting Program experience
Previous experience in customer service and retail
Knowledge of current store merchandise
High level of business acumen including detailed knowledge of LC Dashboard
Compensation & Benefits Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, & local minimum wage requirements. A competitive bonus and/or commission plan may also be offered, complementing a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Opportunity Employer EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, disability, age, national origin, or any other characteristic protected by law.
For feedback regarding this job posting or to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 or email HRCompliance@luxotticaretail.com.
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908366 Store #:
005264 LensCrafters Position:
Full-Time
LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care, and we’re committed to taking care of you so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees worldwide in driving the transformation of the eyewear and eyecare industry.
General Function The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Major Duties & Responsibilities
Ensure the LensCrafters team provides unsurpassed Customer Service
Provide training and coaching to the team leveraging company‑provided programs
Analyze reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others
Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time
Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
Takes pride in the store and guides the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
Ensures all company‑approved safety programs are implemented and maintained consistently per standards to maintain a safe and FUN working environment
Basic Qualifications
High School graduate or equivalent
4+ years of management/supervisory experience
Comprehensive knowledge of operations, processes, and business implications
Strong influencing and negotiating skills
Team building and management skills
Knowledge of current optical theory and merchandise
Strong communicator and listener
Strong basic math skills (addition, subtraction, multiplication, division)
Sales skills
Familiarity with cash register, computers, and calculators
Ability to manage time under aggressive deadlines
Preferred Qualifications
College degree or equivalent
State licensure (if applicable) and/or ABO Certification in non‑licensed states
LensCrafters Final Inspector Certification
LensCrafters Quality, Fitting and Adjusting Program experience
Previous experience in customer service and retail
Knowledge of current store merchandise
High level of business acumen including detailed knowledge of LC Dashboard
Compensation & Benefits Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, & local minimum wage requirements. A competitive bonus and/or commission plan may also be offered, complementing a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Opportunity Employer EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, disability, age, national origin, or any other characteristic protected by law.
For feedback regarding this job posting or to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 or email HRCompliance@luxotticaretail.com.
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