Crystal Creek Hospitality
General Manager - Planters Inn
Crystal Creek Hospitality, Charleston, South Carolina, United States, 29408
General Manager – Planters Inn
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About Planters Inn & Peninsula Grill Planters Inn was built in 1844 and sits at the corner of Market & Meeting Street in the heart of Historic Charleston. The hotel is the only Relais & Châteaux property in South Carolina and offers guests luxury, personal space, and privacy. Peninsula Grill, a four‑diamond, four‑star restaurant, sits amid a lush garden in the historic district and is loved by locals and travelers alike.
Job Overview The General Manager (“GM”) is responsible for all aspects of hotel operations, team management, and guest experience. The GM is an ambassador for the hotel and Crystal Creek Hospitality’s corporate office. The ideal candidate has a well‑rounded background in sales, rooms, food & beverage, human resources, guest service, and asset management. The GM directs staff management in engineering, rooms, food and beverage, and administration, and oversees the hotel’s fine‑dining restaurant and café.
Essential Job Functions
Develop a positive workplace culture through action plans that improve team member retention, teamwork, communication, engagement, and trust, and model the expected behavior for all hotel employees.
Thoroughly understand all staff duties and departmental functions.
Monitor and develop team members’ performance, providing positive supervision, constructive feedback, coaching, mentorship, performance management, and recognition of achievements.
Oversee hotel recruitment, staffing, and training, ensuring department managers and supervisors are qualified and effective.
Set measurable departmental objectives and performance expectations.
Ensure compliance with Crystal Creek Hospitality standards of product, quality, and operational performance.
Execute and enforce all policies and procedures for the hotel.
Review and evaluate guest feedback and proactively identify opportunities and trends.
Ensure customer satisfaction by soliciting feedback and improving standards.
Understand revenue generation and yield management; collaborate with the corporate team on rate positioning and occupancy segmentation.
Control expenses in line with accurate revenue forecasts, adjusting to maximize profitability.
Maintain proper staffing guidelines based on budget forecast and occupancy.
Manage the budget process, P&L reporting, and prepare ownership operations and marketing reports.
Direct overall property sales effort in partnership with the Corporate Vice President of Sales and Marketing.
Oversee guest service recovery and problem resolution.
Ensure employee satisfaction through annual employee engagement survey measurements.
Meet overall growth objectives.
Collaborate cross‑functionally with management, owners, corporate partners, vendors, and suppliers.
Oversee all repairs, renovations, alterations, and improvements to maintain proper maintenance and preservation, focusing on life‑safety and risk mitigation.
Ensure quality and efficiency of all contracted work, uphold contractor scope and hotel standards, maintain relationships with labor agencies, and support inspection and preventative maintenance processes.
Identify operational, productivity, performance, or efficiency gaps through audits and inspections, implement corrective measures.
Ensure all licenses and permits are applied for on time and maintained in standing.
Maintain compliance with Brand and Governmental requirements such as life safety, ADA, food safety training, responsible alcohol service training, human trafficking training, and hiring practices.
Maintain a strong presence as a local community leader.
Provide direct oversight of all food and beverage operations, including fine‑dining restaurant and café, ensuring exceptional guest experience, operational efficiency, and profitability.
Develop and enforce service standards for menu presentation, wine service, and overall guest interaction aligned with brand image.
Collaborate on seasonal menus, high‑quality food presentation, and health and safety regulation compliance.
Oversee beverage programs, wine list curation, specialty coffee offerings, and cocktail innovation in partnership with culinary and beverage leadership.
Ensure consistent delivery of luxury‑level service in the fine‑dining restaurant and high‑quality service in the café, tailored to each concept’s clientele.
Monitor cost control measures for both venues, aligning with budgetary goals.
Implement marketing initiatives and promotional events to drive revenue and enhance visibility of the restaurant and café.
Conduct regular walk‑throughs of dining venues to ensure cleanliness, ambiance, and service standard compliance.
Recruit, train, and develop management and service teams, fostering hospitality, teamwork, and continuous improvement.
Review guest feedback for the restaurants, address gaps, recognize top performers, and adjust operational strategies accordingly.
Perform any other job‑related duties as assigned.
About Us Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We seek to enrich the lives of employees, guests, and communities each day. Our vision, mission, values, and commitments guide every decision and hire. Our values include Engaging & Listening, Caring & Owning, Providing & Ensuring, and Appreciating & Having Fun.
Requirements
Bachelor’s degree in hospitality management or equivalent field of study and/or progressive industry experience.
Ten years of progressive leadership experience in hotel operations.
Strong customer service aptitude and ability.
Strong analytical and reasoning skills.
Extensive knowledge of yield and revenue management.
Understanding of budgetary and fiscal responsibility.
Excellent verbal and written communication skills.
Excellent organizational and time‑management skills.
Excellent problem‑solving and conflict‑resolution skills.
Active team player who collaborates across teams.
Carrier of the Crystal Creek Hospitality culture and example for other leaders.
Physical Demands & Work Environment The physical demands described here represent those required to successfully perform the essential functions of this job. Reasonable accommodations may be made. Employees regularly stand, use hands, reach, talk, hear, taste, and smell. They frequently walk, climb, or balance, occasionally sit, stoop, kneel, crouch, or crawl. They regularly lift and/or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan with Matching (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
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About Planters Inn & Peninsula Grill Planters Inn was built in 1844 and sits at the corner of Market & Meeting Street in the heart of Historic Charleston. The hotel is the only Relais & Châteaux property in South Carolina and offers guests luxury, personal space, and privacy. Peninsula Grill, a four‑diamond, four‑star restaurant, sits amid a lush garden in the historic district and is loved by locals and travelers alike.
Job Overview The General Manager (“GM”) is responsible for all aspects of hotel operations, team management, and guest experience. The GM is an ambassador for the hotel and Crystal Creek Hospitality’s corporate office. The ideal candidate has a well‑rounded background in sales, rooms, food & beverage, human resources, guest service, and asset management. The GM directs staff management in engineering, rooms, food and beverage, and administration, and oversees the hotel’s fine‑dining restaurant and café.
Essential Job Functions
Develop a positive workplace culture through action plans that improve team member retention, teamwork, communication, engagement, and trust, and model the expected behavior for all hotel employees.
Thoroughly understand all staff duties and departmental functions.
Monitor and develop team members’ performance, providing positive supervision, constructive feedback, coaching, mentorship, performance management, and recognition of achievements.
Oversee hotel recruitment, staffing, and training, ensuring department managers and supervisors are qualified and effective.
Set measurable departmental objectives and performance expectations.
Ensure compliance with Crystal Creek Hospitality standards of product, quality, and operational performance.
Execute and enforce all policies and procedures for the hotel.
Review and evaluate guest feedback and proactively identify opportunities and trends.
Ensure customer satisfaction by soliciting feedback and improving standards.
Understand revenue generation and yield management; collaborate with the corporate team on rate positioning and occupancy segmentation.
Control expenses in line with accurate revenue forecasts, adjusting to maximize profitability.
Maintain proper staffing guidelines based on budget forecast and occupancy.
Manage the budget process, P&L reporting, and prepare ownership operations and marketing reports.
Direct overall property sales effort in partnership with the Corporate Vice President of Sales and Marketing.
Oversee guest service recovery and problem resolution.
Ensure employee satisfaction through annual employee engagement survey measurements.
Meet overall growth objectives.
Collaborate cross‑functionally with management, owners, corporate partners, vendors, and suppliers.
Oversee all repairs, renovations, alterations, and improvements to maintain proper maintenance and preservation, focusing on life‑safety and risk mitigation.
Ensure quality and efficiency of all contracted work, uphold contractor scope and hotel standards, maintain relationships with labor agencies, and support inspection and preventative maintenance processes.
Identify operational, productivity, performance, or efficiency gaps through audits and inspections, implement corrective measures.
Ensure all licenses and permits are applied for on time and maintained in standing.
Maintain compliance with Brand and Governmental requirements such as life safety, ADA, food safety training, responsible alcohol service training, human trafficking training, and hiring practices.
Maintain a strong presence as a local community leader.
Provide direct oversight of all food and beverage operations, including fine‑dining restaurant and café, ensuring exceptional guest experience, operational efficiency, and profitability.
Develop and enforce service standards for menu presentation, wine service, and overall guest interaction aligned with brand image.
Collaborate on seasonal menus, high‑quality food presentation, and health and safety regulation compliance.
Oversee beverage programs, wine list curation, specialty coffee offerings, and cocktail innovation in partnership with culinary and beverage leadership.
Ensure consistent delivery of luxury‑level service in the fine‑dining restaurant and high‑quality service in the café, tailored to each concept’s clientele.
Monitor cost control measures for both venues, aligning with budgetary goals.
Implement marketing initiatives and promotional events to drive revenue and enhance visibility of the restaurant and café.
Conduct regular walk‑throughs of dining venues to ensure cleanliness, ambiance, and service standard compliance.
Recruit, train, and develop management and service teams, fostering hospitality, teamwork, and continuous improvement.
Review guest feedback for the restaurants, address gaps, recognize top performers, and adjust operational strategies accordingly.
Perform any other job‑related duties as assigned.
About Us Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We seek to enrich the lives of employees, guests, and communities each day. Our vision, mission, values, and commitments guide every decision and hire. Our values include Engaging & Listening, Caring & Owning, Providing & Ensuring, and Appreciating & Having Fun.
Requirements
Bachelor’s degree in hospitality management or equivalent field of study and/or progressive industry experience.
Ten years of progressive leadership experience in hotel operations.
Strong customer service aptitude and ability.
Strong analytical and reasoning skills.
Extensive knowledge of yield and revenue management.
Understanding of budgetary and fiscal responsibility.
Excellent verbal and written communication skills.
Excellent organizational and time‑management skills.
Excellent problem‑solving and conflict‑resolution skills.
Active team player who collaborates across teams.
Carrier of the Crystal Creek Hospitality culture and example for other leaders.
Physical Demands & Work Environment The physical demands described here represent those required to successfully perform the essential functions of this job. Reasonable accommodations may be made. Employees regularly stand, use hands, reach, talk, hear, taste, and smell. They frequently walk, climb, or balance, occasionally sit, stoop, kneel, crouch, or crawl. They regularly lift and/or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan with Matching (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
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