Carolina Health Centers, Inc.
Chief Operating Officer
Carolina Health Centers, Inc.
Job Summary The COO provides senior leadership and direction for CHC’s day‑to‑day operations, corporate compliance, risk management, leadership development, and data‑driven decision‑making. The role is part of the senior management team and assists in developing and implementing corporate policy. The COO collaborates with the CIO and QI leadership to manage technological objectives and drive continuous improvement across the organization.
Duties and Responsibilities
Operational leadership – improve operational systems, processes, and policies to support CHC’s mission
Corporate compliance & risk management – oversee compliance with federal, state, and local regulations, including HIPAA and HRSA requirements
Quality improvement collaboration – partner with the QI team to develop, implement, and monitor performance improvement plans
Leadership & team development – foster a culture of accountability, collaboration, and continuous learning; mentor and coach direct reports
Succession planning – develop succession strategies and ensure professional growth opportunities with CHRO
Data‑driven decision making – utilize analytics and performance metrics to guide operational and strategic decisions; ensure timely collection, validation, and interpretation of data for reporting and compliance; collaborate with QI and IT to leverage dashboards and predictive analytics
Cross‑department collaboration – work with all departments to increase efficiency and coordination
Strategic planning – play a significant role in long‑term planning initiatives focused on operational excellence and quality outcomes
Technology collaboration – with the CIO, identify technology products that increase operational efficiency
Contract authority – authorized to execute, renew, modify, and terminate contracts related to operations within CHC’s approved scope
Emergency management – authority to activate the Incident Command System (ICS) during emergencies and may serve as Incident Commander until relieved
Reporting Relationships
Directly supervised by Chief Executive Officer (CEO)
Supervises Director of Operations (Family Medicine and Pediatrics), Director of Clinical Support Services (Family Medicine and Pediatrics), Director of Early Childhood Services, Director of Corporate Compliance
Qualifications
Education: Master’s degree in healthcare administration, business, or related field (required)
Experience: Minimum 7 years in healthcare operations leadership; experience with Federally Qualified Health Centers (FQHC) strongly preferred
Licensure & certification: None required
Leadership – demonstrated ability to mentor and develop department leaders, foster a culture of accountability and collaboration, drive professional growth
Operational expertise – proven track record in overseeing day‑to‑day operations, implementing and monitoring operational systems, improving efficiency and service delivery
Strategic execution – experience translating organizational strategy into actionable operational plans and leading initiatives for growth, sustainability, and innovation in healthcare delivery
Compliance & risk management – strong knowledge of HIPAA, regulatory standards, and corporate compliance requirements, experience overseeing risk management programs
Technology & process improvement – ability to partner with IT leadership to optimize technology platforms and drive continuous improvement in workflows and data‑driven decision‑making
Financial management – skilled in collaborating with finance teams to manage budgets, optimize resource allocation, and monitor KPIs
Physical abilities – hand‑eye coordination and manual dexterity needed to operate computer, telephone, copier; required to talk and hear; vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus
EEO / Diversity Statement All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: respect, honesty, integrity, openness, transparency, diversity, inclusion, stewardship, and innovation.
Work Environment
Professional office environment; use of standard office equipment such as computers, telephones, photocopiers, filing cabinets, fax machines; occasional exposure to patient/customer elements
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Job Summary The COO provides senior leadership and direction for CHC’s day‑to‑day operations, corporate compliance, risk management, leadership development, and data‑driven decision‑making. The role is part of the senior management team and assists in developing and implementing corporate policy. The COO collaborates with the CIO and QI leadership to manage technological objectives and drive continuous improvement across the organization.
Duties and Responsibilities
Operational leadership – improve operational systems, processes, and policies to support CHC’s mission
Corporate compliance & risk management – oversee compliance with federal, state, and local regulations, including HIPAA and HRSA requirements
Quality improvement collaboration – partner with the QI team to develop, implement, and monitor performance improvement plans
Leadership & team development – foster a culture of accountability, collaboration, and continuous learning; mentor and coach direct reports
Succession planning – develop succession strategies and ensure professional growth opportunities with CHRO
Data‑driven decision making – utilize analytics and performance metrics to guide operational and strategic decisions; ensure timely collection, validation, and interpretation of data for reporting and compliance; collaborate with QI and IT to leverage dashboards and predictive analytics
Cross‑department collaboration – work with all departments to increase efficiency and coordination
Strategic planning – play a significant role in long‑term planning initiatives focused on operational excellence and quality outcomes
Technology collaboration – with the CIO, identify technology products that increase operational efficiency
Contract authority – authorized to execute, renew, modify, and terminate contracts related to operations within CHC’s approved scope
Emergency management – authority to activate the Incident Command System (ICS) during emergencies and may serve as Incident Commander until relieved
Reporting Relationships
Directly supervised by Chief Executive Officer (CEO)
Supervises Director of Operations (Family Medicine and Pediatrics), Director of Clinical Support Services (Family Medicine and Pediatrics), Director of Early Childhood Services, Director of Corporate Compliance
Qualifications
Education: Master’s degree in healthcare administration, business, or related field (required)
Experience: Minimum 7 years in healthcare operations leadership; experience with Federally Qualified Health Centers (FQHC) strongly preferred
Licensure & certification: None required
Leadership – demonstrated ability to mentor and develop department leaders, foster a culture of accountability and collaboration, drive professional growth
Operational expertise – proven track record in overseeing day‑to‑day operations, implementing and monitoring operational systems, improving efficiency and service delivery
Strategic execution – experience translating organizational strategy into actionable operational plans and leading initiatives for growth, sustainability, and innovation in healthcare delivery
Compliance & risk management – strong knowledge of HIPAA, regulatory standards, and corporate compliance requirements, experience overseeing risk management programs
Technology & process improvement – ability to partner with IT leadership to optimize technology platforms and drive continuous improvement in workflows and data‑driven decision‑making
Financial management – skilled in collaborating with finance teams to manage budgets, optimize resource allocation, and monitor KPIs
Physical abilities – hand‑eye coordination and manual dexterity needed to operate computer, telephone, copier; required to talk and hear; vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus
EEO / Diversity Statement All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: respect, honesty, integrity, openness, transparency, diversity, inclusion, stewardship, and innovation.
Work Environment
Professional office environment; use of standard office equipment such as computers, telephones, photocopiers, filing cabinets, fax machines; occasional exposure to patient/customer elements
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