Michaels Stores
Store - BALT-ELDERSBURG, MD
Overview The District Director is responsible for leading and developing a district of retail stores to achieve sales, profit, and operational goals while fostering a positive and engaging experience for both team members and customers. This role requires a results‑driven leader who can build high‑performing store teams, drive business growth, and ensure operational excellence across all locations.
Key Responsibilities
Lead, coach, and develop Store Managers to deliver sales targets, customer satisfaction goals, and operational excellence.
Drive business growth by analyzing sales trends, identifying opportunities, and implementing strategic initiatives across the district.
Champion a positive team member experience by cultivating a culture of recognition, engagement, and accountability.
Partner with cross‑functional teams (operations, HR, LP, merchandising, marketing, etc.) to align on business priorities and execution.
Monitor store performance through key metrics (sales, payroll, inventory, customer feedback, etc.) and take action to address gaps.
Ensure compliance with company policies, procedures, and operational standards.
Lead by example through regular store visits, providing hands‑on support and feedback to Store Managers and teams.
Represent company values and act as a culture ambassador within the district.
Communicate district performance, including progress and actions, to the Regional Vice President.
Actively seek new methods to improve store productivity.
Visit the competition often, noting new trends and opportunities to improve our business.
Lead the shrink, safety, and physical security programs in partnership with Loss Prevention to deliver goals and a safe environment.
Clearly communicate objectives and priorities to the team, aligning with the Company’s strategic goals.
Encourage two‑way communications and promote shared learning, empowering team members to resolve issues by delegating tasks to the appropriate level.
Create a sense of urgency and entrepreneurial leadership style among your team.
Demonstrate agility in leadership style and flexibility of approach, with strategic (high‑level) and tactical (execution) thinking.
Leading and Developing Talent
Recruit, train, and retain top talent to build a pipeline of future leaders.
Establish an innovative, collaborative, accountable, and inclusive culture that attracts and retains talent.
Manage performance and be a strong developer of talent; drive succession planning and talent development for areas of responsibility.
Execute a strong onboarding program for all new and newly promoted managers.
Build a strong leadership bench for internal future growth through career pathing programs.
Communicate clear goals and expectations.
Customer Experience
Ensure consistent delivery of an exceptional customer experience that reflects the company’s brand and values.
Model and ensure store teams provide a great customer experience through operational and interpersonal processes.
Execute company merchandising strategies to drive customer engagement.
Lead and support community involvement.
Develop a culture that empowers team members to maximize the quality and quantity of customer service they offer.
Other Responsibilities
Execute other corporate initiatives or duties as assigned, including special assignments such as mentoring, merchandise committees, captainships, etc.
Preferred Education
Bachelor’s Degree
Preferred Skills & Experience
6–8+ years of progressive responsibility leading multiple retail business units.
Fiscal management experience and budget oversight.
Proven track record of outstanding leadership in managing and motivating distributed teams.
Passion for the customer, stores, product, and business model.
Success in overseeing operations team in a results‑driven retail environment.
Demonstrated ability to achieve goals through influencing, partnering, and developing productive relationships with senior leadership and line managers.
Excellent people leader, team builder, and collaborator who navigates well through diverse, rapidly changing work environments.
Energized by challenges, with a strong attention to detail and commitment to high performance and talent development.
Maintains a strategic big‑picture mindset while driving operational excellence.
Enthusiastically embraces challenge, is attentive to details, credible, and dedicated to high‑level talent development.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job Applicants must provide required documentation as requested.
Equal Opportunity Employment Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will provide reasonable accommodations for applicants with disabilities.
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
#J-18808-Ljbffr
Overview The District Director is responsible for leading and developing a district of retail stores to achieve sales, profit, and operational goals while fostering a positive and engaging experience for both team members and customers. This role requires a results‑driven leader who can build high‑performing store teams, drive business growth, and ensure operational excellence across all locations.
Key Responsibilities
Lead, coach, and develop Store Managers to deliver sales targets, customer satisfaction goals, and operational excellence.
Drive business growth by analyzing sales trends, identifying opportunities, and implementing strategic initiatives across the district.
Champion a positive team member experience by cultivating a culture of recognition, engagement, and accountability.
Partner with cross‑functional teams (operations, HR, LP, merchandising, marketing, etc.) to align on business priorities and execution.
Monitor store performance through key metrics (sales, payroll, inventory, customer feedback, etc.) and take action to address gaps.
Ensure compliance with company policies, procedures, and operational standards.
Lead by example through regular store visits, providing hands‑on support and feedback to Store Managers and teams.
Represent company values and act as a culture ambassador within the district.
Communicate district performance, including progress and actions, to the Regional Vice President.
Actively seek new methods to improve store productivity.
Visit the competition often, noting new trends and opportunities to improve our business.
Lead the shrink, safety, and physical security programs in partnership with Loss Prevention to deliver goals and a safe environment.
Clearly communicate objectives and priorities to the team, aligning with the Company’s strategic goals.
Encourage two‑way communications and promote shared learning, empowering team members to resolve issues by delegating tasks to the appropriate level.
Create a sense of urgency and entrepreneurial leadership style among your team.
Demonstrate agility in leadership style and flexibility of approach, with strategic (high‑level) and tactical (execution) thinking.
Leading and Developing Talent
Recruit, train, and retain top talent to build a pipeline of future leaders.
Establish an innovative, collaborative, accountable, and inclusive culture that attracts and retains talent.
Manage performance and be a strong developer of talent; drive succession planning and talent development for areas of responsibility.
Execute a strong onboarding program for all new and newly promoted managers.
Build a strong leadership bench for internal future growth through career pathing programs.
Communicate clear goals and expectations.
Customer Experience
Ensure consistent delivery of an exceptional customer experience that reflects the company’s brand and values.
Model and ensure store teams provide a great customer experience through operational and interpersonal processes.
Execute company merchandising strategies to drive customer engagement.
Lead and support community involvement.
Develop a culture that empowers team members to maximize the quality and quantity of customer service they offer.
Other Responsibilities
Execute other corporate initiatives or duties as assigned, including special assignments such as mentoring, merchandise committees, captainships, etc.
Preferred Education
Bachelor’s Degree
Preferred Skills & Experience
6–8+ years of progressive responsibility leading multiple retail business units.
Fiscal management experience and budget oversight.
Proven track record of outstanding leadership in managing and motivating distributed teams.
Passion for the customer, stores, product, and business model.
Success in overseeing operations team in a results‑driven retail environment.
Demonstrated ability to achieve goals through influencing, partnering, and developing productive relationships with senior leadership and line managers.
Excellent people leader, team builder, and collaborator who navigates well through diverse, rapidly changing work environments.
Energized by challenges, with a strong attention to detail and commitment to high performance and talent development.
Maintains a strategic big‑picture mindset while driving operational excellence.
Enthusiastically embraces challenge, is attentive to details, credible, and dedicated to high‑level talent development.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job Applicants must provide required documentation as requested.
Equal Opportunity Employment Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will provide reasonable accommodations for applicants with disabilities.
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
#J-18808-Ljbffr