ICE Consulting - Managed IT & Cybersecurity for Life Sciences
User Support Lead and Junior System Administrator
ICE Consulting - Managed IT & Cybersecurity for Life Sciences, Milpitas, California, United States, 95035
User Support Lead and Junior System Administrator
User Support Lead and Junior System Administrator
1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. ICE Consulting - Managed IT & Cybersecurity for Life Sciences provided pay range
This range is provided by ICE Consulting - Managed IT & Cybersecurity for Life Sciences. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$90,000.00/yr - $102,000.00/yr Responsibilities
Invaluable resource to the company and the team in proactively identifying problems and recommending solutions Provide exceptional support for clients Responsible for onsite and remote support for our end users and immediate IT team. Various methods of communication will be used, including tickets, Slack, and email Serve as a technical escalation point for the IT support team, mentoring junior staff and promoting best practices Be able to travel to different client sites as needed Create weekly schedule for Onsite User Support Techs Optimize and provide training for all areas related to support analyst processes including but not limited to onboarding, offboarding, device management, event support, and access requests Engaging with stakeholders to identify problems, gather requirements, propose and implement solutions Scheduled On-Call responsibilities to monitor and support work stoppage situations Provide technical support to users, addressing and resolving hardware and software issues Assist in the maintenance and administration of servers and networks Document and track support requests using ticketing systems Conduct training sessions for users on IT best practices and system usage Manage and maintain asset inventory of hardware and software Support the implementation of security protocols and monitoring systems
Requirements
Qualifications:
5+ years of hands-on experience in user support and systems administration Bachelor's degree in Computer Science, Information Technology, or a related field Proficiency in Windows and Apple operating systems Working knowledge of server systems, particularly Windows Server (2008/2012) Experience with cloud services such as Office 365 and Google Workspace Familiarity with MDM solutions and security protocols Excellent troubleshooting skills and ability to work under pressure Strong communication skills and a customer service-oriented mindset Ability to adapt to rapidly changing technology and business needs
Benefits
401(k) with company match Company Paid Holidays Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Work From Home Free Food & Snacks Wellness Resources
ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at ICE Consulting - Managed IT & Cybersecurity for Life Sciences by 2x Sign in to set job alerts for “Junior System Administrator” roles.
San Jose, CA $160,000.00-$230,000.00 6 months ago San Jose, CA $84,000.00-$134,000.00 1 month ago User Support & Junior Systems Administrator
San Jose, CA $75,000.00-$90,000.00 7 hours ago San Jose, CA $84,000.00-$134,000.00 1 month ago San Jose, CA $75,000.00-$90,000.00 7 hours ago Sunnyvale, CA $130,000.00-$160,000.00 1 month ago Palo Alto, CA $70,000.00-$80,000.00 2 weeks ago San Jose, CA $82,000.00-$133,000.00 2 months ago San Mateo, CA $90,000.00-$120,000.00 1 week ago San Jose, CA $82,000.00-$133,000.00 2 weeks ago Fremont, CA $70,000.00-$100,000.00 2 weeks ago IT Support Service Desk Student Employee
San Jose, CA $130,000.00-$182,000.00 5 months ago San Jose, CA $77,000.00-$95,000.00 2 weeks ago San Jose, CA $84,000.00-$134,000.00 1 week ago San Jose, CA $75,000.00-$90,000.00 7 hours ago San Jose, CA $84,000.00-$134,000.00 1 week ago San Jose, CA $75,000.00-$90,000.00 7 hours ago Sunnyvale, CA $168,000.00-$276,000.00 22 hours ago Pleasanton, CA $95,000.00-$125,000.00 1 week ago San Jose, CA $78,000.00-$138,000.00 2 months ago Pleasanton, CA $72,100.00-$114,700.00 17 hours ago San Jose, CA $84,000.00-$134,000.00 1 week ago San Jose, CA $84,000.00-$134,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
User Support Lead and Junior System Administrator
1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. ICE Consulting - Managed IT & Cybersecurity for Life Sciences provided pay range
This range is provided by ICE Consulting - Managed IT & Cybersecurity for Life Sciences. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$90,000.00/yr - $102,000.00/yr Responsibilities
Invaluable resource to the company and the team in proactively identifying problems and recommending solutions Provide exceptional support for clients Responsible for onsite and remote support for our end users and immediate IT team. Various methods of communication will be used, including tickets, Slack, and email Serve as a technical escalation point for the IT support team, mentoring junior staff and promoting best practices Be able to travel to different client sites as needed Create weekly schedule for Onsite User Support Techs Optimize and provide training for all areas related to support analyst processes including but not limited to onboarding, offboarding, device management, event support, and access requests Engaging with stakeholders to identify problems, gather requirements, propose and implement solutions Scheduled On-Call responsibilities to monitor and support work stoppage situations Provide technical support to users, addressing and resolving hardware and software issues Assist in the maintenance and administration of servers and networks Document and track support requests using ticketing systems Conduct training sessions for users on IT best practices and system usage Manage and maintain asset inventory of hardware and software Support the implementation of security protocols and monitoring systems
Requirements
Qualifications:
5+ years of hands-on experience in user support and systems administration Bachelor's degree in Computer Science, Information Technology, or a related field Proficiency in Windows and Apple operating systems Working knowledge of server systems, particularly Windows Server (2008/2012) Experience with cloud services such as Office 365 and Google Workspace Familiarity with MDM solutions and security protocols Excellent troubleshooting skills and ability to work under pressure Strong communication skills and a customer service-oriented mindset Ability to adapt to rapidly changing technology and business needs
Benefits
401(k) with company match Company Paid Holidays Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Work From Home Free Food & Snacks Wellness Resources
ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at ICE Consulting - Managed IT & Cybersecurity for Life Sciences by 2x Sign in to set job alerts for “Junior System Administrator” roles.
San Jose, CA $160,000.00-$230,000.00 6 months ago San Jose, CA $84,000.00-$134,000.00 1 month ago User Support & Junior Systems Administrator
San Jose, CA $75,000.00-$90,000.00 7 hours ago San Jose, CA $84,000.00-$134,000.00 1 month ago San Jose, CA $75,000.00-$90,000.00 7 hours ago Sunnyvale, CA $130,000.00-$160,000.00 1 month ago Palo Alto, CA $70,000.00-$80,000.00 2 weeks ago San Jose, CA $82,000.00-$133,000.00 2 months ago San Mateo, CA $90,000.00-$120,000.00 1 week ago San Jose, CA $82,000.00-$133,000.00 2 weeks ago Fremont, CA $70,000.00-$100,000.00 2 weeks ago IT Support Service Desk Student Employee
San Jose, CA $130,000.00-$182,000.00 5 months ago San Jose, CA $77,000.00-$95,000.00 2 weeks ago San Jose, CA $84,000.00-$134,000.00 1 week ago San Jose, CA $75,000.00-$90,000.00 7 hours ago San Jose, CA $84,000.00-$134,000.00 1 week ago San Jose, CA $75,000.00-$90,000.00 7 hours ago Sunnyvale, CA $168,000.00-$276,000.00 22 hours ago Pleasanton, CA $95,000.00-$125,000.00 1 week ago San Jose, CA $78,000.00-$138,000.00 2 months ago Pleasanton, CA $72,100.00-$114,700.00 17 hours ago San Jose, CA $84,000.00-$134,000.00 1 week ago San Jose, CA $84,000.00-$134,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr