H2 Performance Consulting
Service Desk Support Specialist II
H2 Performance Consulting, Washington, District of Columbia, us, 20022
6 days ago Be among the first 25 applicants
H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify.
H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). The Service Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI.
The Service Desk Support Specialist responsibilities will include:
Answering phones and entering initial ticket information Helping to resolve simple issues Providing password resets and account unlocks as needed Providing basic troubleshooting and problem resolution for supported applications Providing ticket escalation to Tier 2 technical support technicians Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users
Required Education:
High School or equivalent diploma
Required Qualifications:
Five (5) years' IT related experience Three (3) year's experience in Service Desk Tier 1 Support CompTIA Security+ CE Experience with Remedy Helpdesk systems
Desired Qualifications:
Experience with SharePoint Requests for Services (RFS) application
Clearance Qualifications:
Must have a DoD Final Secret Security Clearance
Qualified candidates may submit their resume to the career section of our company website at
http://www.h2pc.com
. All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). The Service Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI.
The Service Desk Support Specialist responsibilities will include:
Answering phones and entering initial ticket information Helping to resolve simple issues Providing password resets and account unlocks as needed Providing basic troubleshooting and problem resolution for supported applications Providing ticket escalation to Tier 2 technical support technicians Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users
Required Education:
High School or equivalent diploma
Required Qualifications:
Five (5) years' IT related experience Three (3) year's experience in Service Desk Tier 1 Support CompTIA Security+ CE Experience with Remedy Helpdesk systems
Desired Qualifications:
Experience with SharePoint Requests for Services (RFS) application
Clearance Qualifications:
Must have a DoD Final Secret Security Clearance
Qualified candidates may submit their resume to the career section of our company website at
http://www.h2pc.com
. All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at H2 Performance Consulting by 2x Get notified about new Service Desk Specialist jobs in
Washington, DC . IT Service Desk Specialist - SECRET clearance required
Washington, DC $65,000.00-$80,000.00 1 month ago Reston, VA $80,000.00-$128,000.00 2 weeks ago Service Desk Analyst I (2+ years exp.)- Fairfax County
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Vienna, VA $65,000.00-$90,000.00 1 month ago IT Service Desk Specialist - SECRET clearance required
Arlington, VA $49,000.00-$50,000.00 2 weeks ago Service Desk Technician (Associate-Level)
Adelphi, MD $47,000.00-$57,000.00 4 days ago Reston, VA $104,000.00-$166,000.00 2 weeks ago Reston, VA $86,000.00-$138,000.00 2 weeks ago Washington, DC $51,000.00-$82,000.00 4 days ago Annapolis Junction, MD $119,000.00-$141,000.00 6 days ago Operations Help Desk Specialist (Night Shift)
Gaithersburg, MD $34,450.00-$62,275.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr