TEKsystems
Desktop Support Technician will report to the Director, IT End User Services.
The Desktop Support Technician is part of a team responsible for supporting a wide range of IT issues, including desktops, laptops, network, telecom, video conferencing, VoIP, mobility, and server or infrastructure problems.
The position also involves working with a global remote support team to diagnose, resolve, and respond to IT incidents in a fast-paced environment.
Responsibilities
The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software using hands-on and remote resolution methods to ensure efficient operations, adhering to all IT and Security standards. The technician works closely with other IT teams, business departments, and external entities. Provide high-quality, service-focused support via in person, phone, or email to onsite and remote users. Troubleshoot issues promptly and accurately, providing end-user assistance as needed. Resolve complex problems and collaborate with other teams to identify root causes and solutions. Follow up with customers to ensure their technology needs are met and issues are resolved. Install, diagnose, repair, maintain, and upgrade PC hardware and equipment for optimal performance. Support desktop/laptop break/fix and maintenance. Support growing mobility platforms (iOS, Android, MacOS, Windows). Document incidents, problems, and requests in the ticketing system (ServiceNow). Ensure detailed work notes are documented with each ServiceNow ticket. Escalate critical incidents to management when necessary. Perform stock room audits to assist IT Asset Management. Handle shipping and receiving of IT hardware. Work independently and collaboratively to achieve team success. Follow standard procedures for processes and documentation. Stay current with market trends and demands. Perform other related duties as assigned. Work overtime as required. Top Skills' Details
ServiceNow: incident and request prioritization Microsoft Windows 10/11: basic system administration and troubleshooting Hardware Support: imaging, setup, repairs Troubleshooting: from basic to complex issues Basic networking concepts, TCP/IP Knowledge of Cloud environments, specifically Azure, and scripting/automation (Python, PowerShell) is a plus. Qualifications
Associates degree or proven industry experience 2-3 years of IT Desktop Support experience with end-user focus A+ Certification preferred Experience with Windows 10 Knowledge of Microsoft Office applications Experience with Help Desk systems like ServiceNow Preferred Skills
Experience with Adobe Acrobat, VPN Clients, Cisco Jabber Support and installation of laptops, printers, copiers Active Directory experience Basic Networking (TCP/IP) Cisco Phones and Soft Phones Microsoft MCP certifications Additional Skills & Qualifications
Customer service, troubleshooting, hardware, asset management, active directory, imaging, Windows. Pay and Benefits
Salary ranges from $58,240 to $66,560 annually. The company offers excellent benefits and approximately 20 holidays per year. Workplace Type
Fully onsite in Scottsdale, AZ. Application Deadline
Closing on August 8, 2025. About TEKsystems:
We are partners in transformation, helping clients activate ideas and solutions across North America, Europe, and Asia. As an industry leader, we work with many Fortune 500 companies. TEKsystems is part of Allegis Group. We are an equal opportunity employer, considering all applications regardless of race, sex, age, or other protected characteristics.
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The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software using hands-on and remote resolution methods to ensure efficient operations, adhering to all IT and Security standards. The technician works closely with other IT teams, business departments, and external entities. Provide high-quality, service-focused support via in person, phone, or email to onsite and remote users. Troubleshoot issues promptly and accurately, providing end-user assistance as needed. Resolve complex problems and collaborate with other teams to identify root causes and solutions. Follow up with customers to ensure their technology needs are met and issues are resolved. Install, diagnose, repair, maintain, and upgrade PC hardware and equipment for optimal performance. Support desktop/laptop break/fix and maintenance. Support growing mobility platforms (iOS, Android, MacOS, Windows). Document incidents, problems, and requests in the ticketing system (ServiceNow). Ensure detailed work notes are documented with each ServiceNow ticket. Escalate critical incidents to management when necessary. Perform stock room audits to assist IT Asset Management. Handle shipping and receiving of IT hardware. Work independently and collaboratively to achieve team success. Follow standard procedures for processes and documentation. Stay current with market trends and demands. Perform other related duties as assigned. Work overtime as required. Top Skills' Details
ServiceNow: incident and request prioritization Microsoft Windows 10/11: basic system administration and troubleshooting Hardware Support: imaging, setup, repairs Troubleshooting: from basic to complex issues Basic networking concepts, TCP/IP Knowledge of Cloud environments, specifically Azure, and scripting/automation (Python, PowerShell) is a plus. Qualifications
Associates degree or proven industry experience 2-3 years of IT Desktop Support experience with end-user focus A+ Certification preferred Experience with Windows 10 Knowledge of Microsoft Office applications Experience with Help Desk systems like ServiceNow Preferred Skills
Experience with Adobe Acrobat, VPN Clients, Cisco Jabber Support and installation of laptops, printers, copiers Active Directory experience Basic Networking (TCP/IP) Cisco Phones and Soft Phones Microsoft MCP certifications Additional Skills & Qualifications
Customer service, troubleshooting, hardware, asset management, active directory, imaging, Windows. Pay and Benefits
Salary ranges from $58,240 to $66,560 annually. The company offers excellent benefits and approximately 20 holidays per year. Workplace Type
Fully onsite in Scottsdale, AZ. Application Deadline
Closing on August 8, 2025. About TEKsystems:
We are partners in transformation, helping clients activate ideas and solutions across North America, Europe, and Asia. As an industry leader, we work with many Fortune 500 companies. TEKsystems is part of Allegis Group. We are an equal opportunity employer, considering all applications regardless of race, sex, age, or other protected characteristics.
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