Zero Impact Energy
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EVSE Technical Support Manager
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Zero Impact Energy 2 weeks ago Be among the first 25 applicants Join to apply for the
EVSE Technical Support Manager
role at
Zero Impact Energy Company Description:
We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S. Benefits:
Retirement Plan Dental insurance Health insurance Paid time off Training & development
Company Description:
We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.
The Job Overview
This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support manager, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.
Responsibilities
Coordinate scheduling between several service providers and the internal teams shifts to ensure we have 24/7 coverage for our EVOLV Charging platform. Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software. Communicate department goals and other pertinent company information to members of the Technical Support team in a clear, accurate, and timely manner. Monitor the teams call and activity performance and provide coaching and training to encourage a culture of excellence. Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products. Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships. Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards. Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting. Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge. Maintain a deep understanding of the organizations products, services, and technical infrastructure. Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods. Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making. Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly. Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.
Requirements and skills
Bachelors degree in computer science, engineering, a related field, or equivalent experience. Must have 3+ years of leadership experience and have excelled at leading a team of technically focused agents. Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills. You have 5+ years of customer technical support experience where you solved problems that were technical. Experience at building and staffing a technical support team from the ground up. Experience designing and maintaining a technical support program You are flexible. While you have a set schedule there may be times where you need to cover for your team. Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems. You have a background in EV charging or experience at an existing organization. You have a history of leading technical teams with ten plus team members. You have built a technical support program from scratch and have the data to show its success.
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
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Information Technology Industries
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EVSE Technical Support Manager
role at
Zero Impact Energy 2 weeks ago Be among the first 25 applicants Join to apply for the
EVSE Technical Support Manager
role at
Zero Impact Energy Company Description:
We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S. Benefits:
Retirement Plan Dental insurance Health insurance Paid time off Training & development
Company Description:
We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.
The Job Overview
This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support manager, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.
Responsibilities
Coordinate scheduling between several service providers and the internal teams shifts to ensure we have 24/7 coverage for our EVOLV Charging platform. Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software. Communicate department goals and other pertinent company information to members of the Technical Support team in a clear, accurate, and timely manner. Monitor the teams call and activity performance and provide coaching and training to encourage a culture of excellence. Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products. Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships. Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards. Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting. Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge. Maintain a deep understanding of the organizations products, services, and technical infrastructure. Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods. Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making. Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly. Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.
Requirements and skills
Bachelors degree in computer science, engineering, a related field, or equivalent experience. Must have 3+ years of leadership experience and have excelled at leading a team of technically focused agents. Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills. You have 5+ years of customer technical support experience where you solved problems that were technical. Experience at building and staffing a technical support team from the ground up. Experience designing and maintaining a technical support program You are flexible. While you have a set schedule there may be times where you need to cover for your team. Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems. You have a background in EV charging or experience at an existing organization. You have a history of leading technical teams with ten plus team members. You have built a technical support program from scratch and have the data to show its success.
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Services for Renewable Energy Referrals increase your chances of interviewing at Zero Impact Energy by 2x Sign in to set job alerts for Technical Support Manager roles.
Manager, Service Training & Technical Support
Irvine, CA $100,000.00-$130,000.00 2 weeks ago CX Technical Support Advocate: Tier 1 Lead
Rowland Heights, CA $60,000.00-$70,000.00 2 weeks ago Whittier, CA $130,790.00-$214,240.00 1 day ago Ontario, CA $75,000.00-$90,000.00 22 hours ago Mission Viejo, CA $70,000.00-$200,000.00 3 hours ago 4.1m Senior Customer Success Manager - Mining
Oakley - Manager - Maintenance (Tech Support) - 2nd Shift
Foothill Ranch, CA $102,894.53-$155,254.59 1 week ago 4.1s Senior Customer Success Manager - Safety & Security
4.1o Senior Customer Success Manager - Oil & Gas
4.1c Senior Customer Success Manager - Construction
Irvine, CA $97,500.00-$138,750.00 2 weeks ago Tustin, CA $116,700.00-$210,100.00 1 week ago Tustin, CA $116,700.00-$210,100.00 4 days ago Irvine, CA $95,000.00-$120,000.00 1 week ago Westminster, CA $1,600.00-$10,000.00 1 month ago Irvine, CA $95,000.00-$120,000.00 10 hours ago Long Beach, CA $285,000.00-$335,000.00 1 week ago Santa Ana, CA $120,000.00-$170,000.00 1 week ago Condition Assessment Business Class Leader
PERFORMANCE IMPROVEMENT AND RISK MANAGER
Project Designer / Security Specialist, ICT Consulting
Irvine, CA $91,500.00-$142,300.00 1 hour ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr