Perkins Management Services Company
Chick Fil A Director of Operations
Perkins Management Services Company, Washington, District of Columbia, us, 20022
Join to apply for the
Chick Fil A Director of Operations
role at
Perkins Management Services Company 4 days ago Be among the first 25 applicants Join to apply for the
Chick Fil A Director of Operations
role at
Perkins Management Services Company Perkins Management, a Chick-fil-A franchisee, is looking for a designated CFA Director of Operations. Chick-fil-A is a customer-first, service-driven organization known for its commitment to excellence in food quality, hospitality, and leadership development. As one of the most beloved quick-service restaurant brands, we strive to serve our customers, team members, and communities with care and integrity.
The
Director of Operations , will play a critical leadership role in driving operational excellence, developing high-performance teams, and ensuring a remarkable guest experience. This position requires a strategic thinker with a passion for servant leadership, continuous improvement, and business growth.
Key Responsibilities
Leadership & Culture
Champion Perkins Management and Chick-fil-A’s mission and core values in all aspects of restaurant operations. Foster a positive and accountable team culture focused on servant leadership and personal growth. Lead, coach, and develop Operations Leaders, Shift Leaders, and Team Members.
Operational Excellence
Ensure consistent execution of Chick-fil-A standards in food safety, cleanliness, speed of service, and hospitality. Analyze operational data to improve throughput, quality, and profitability. Oversee daily operations and implement systems that drive efficiency and sustainability.
Team Development
Lead hiring, onboarding, and performance management processes in collaboration with HR or Talent Team. Develop training programs that enhance operational skills and leadership capabilities. Support succession planning and career pathing for team members at all levels.
Financial & Strategic Planning
Partner with the Owner/Operator to set goals and implement strategies that achieve financial targets. Monitor labor costs, food costs, and other key performance indicators (KPIs). Forecast staffing needs and manage scheduling to optimize productivity.
Customer Experience
Set the standard for exceptional customer service and guest satisfaction. Respond to customer feedback and resolve escalated concerns with empathy and urgency. Collaborate with Marketing to support local brand initiatives and community outreach.
Qualifications
Minimum of 5–7 years of experience in multi-unit or high-volume restaurant leadership. Chick-fil-A experience preferred but not required. Proven track record of developing teams and improving operational outcomes. Strong business acumen and understanding of restaurant financials. Excellent communication, organizational, and interpersonal skills. Bachelor’s degree in Business, Hospitality, or related field preferred. Passionate about servant leadership and developing others.
What We Offer
Competitive salary and performance-based bonuses Comprehensive health benefits (if applicable) Paid time off and holidays Leadership development opportunities A values-driven work culture and meaningful career growth
Powered by JazzHR Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Perkins Management Services Company by 2x Get notified about new Director of Operations jobs in
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Chick Fil A Director of Operations
role at
Perkins Management Services Company 4 days ago Be among the first 25 applicants Join to apply for the
Chick Fil A Director of Operations
role at
Perkins Management Services Company Perkins Management, a Chick-fil-A franchisee, is looking for a designated CFA Director of Operations. Chick-fil-A is a customer-first, service-driven organization known for its commitment to excellence in food quality, hospitality, and leadership development. As one of the most beloved quick-service restaurant brands, we strive to serve our customers, team members, and communities with care and integrity.
The
Director of Operations , will play a critical leadership role in driving operational excellence, developing high-performance teams, and ensuring a remarkable guest experience. This position requires a strategic thinker with a passion for servant leadership, continuous improvement, and business growth.
Key Responsibilities
Leadership & Culture
Champion Perkins Management and Chick-fil-A’s mission and core values in all aspects of restaurant operations. Foster a positive and accountable team culture focused on servant leadership and personal growth. Lead, coach, and develop Operations Leaders, Shift Leaders, and Team Members.
Operational Excellence
Ensure consistent execution of Chick-fil-A standards in food safety, cleanliness, speed of service, and hospitality. Analyze operational data to improve throughput, quality, and profitability. Oversee daily operations and implement systems that drive efficiency and sustainability.
Team Development
Lead hiring, onboarding, and performance management processes in collaboration with HR or Talent Team. Develop training programs that enhance operational skills and leadership capabilities. Support succession planning and career pathing for team members at all levels.
Financial & Strategic Planning
Partner with the Owner/Operator to set goals and implement strategies that achieve financial targets. Monitor labor costs, food costs, and other key performance indicators (KPIs). Forecast staffing needs and manage scheduling to optimize productivity.
Customer Experience
Set the standard for exceptional customer service and guest satisfaction. Respond to customer feedback and resolve escalated concerns with empathy and urgency. Collaborate with Marketing to support local brand initiatives and community outreach.
Qualifications
Minimum of 5–7 years of experience in multi-unit or high-volume restaurant leadership. Chick-fil-A experience preferred but not required. Proven track record of developing teams and improving operational outcomes. Strong business acumen and understanding of restaurant financials. Excellent communication, organizational, and interpersonal skills. Bachelor’s degree in Business, Hospitality, or related field preferred. Passionate about servant leadership and developing others.
What We Offer
Competitive salary and performance-based bonuses Comprehensive health benefits (if applicable) Paid time off and holidays Leadership development opportunities A values-driven work culture and meaningful career growth
Powered by JazzHR Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Perkins Management Services Company by 2x Get notified about new Director of Operations jobs in
Washington, DC . Washington DC-Baltimore Area $120,000.00-$150,000.00 2 weeks ago Bethesda, MD $130,000.00-$180,000.00 9 hours ago Washington DC-Baltimore Area $204,000.00-$235,000.00 13 hours ago Washington, DC $175,000.00-$200,000.00 4 weeks ago Director of Operations - Special Projects
Washington, DC $110,000.00-$140,000.00 1 month ago Washington, DC $55,000.00-$65,000.00 6 months ago Washington, DC $126,000.00-$157,500.00 10 hours ago Director of Facilities (Mid-Atlantic Region)
Washington, DC $120,000.00-$130,000.00 6 days ago Washington, DC $135,000.00-$150,000.00 2 weeks ago Director of Operations-Facilities Management
Rockville, MD $120,000.00-$180,000.00 4 months ago Director of Operations - Mayor’s Office of Veteran’s Affairs (MOVA)
Chief Operating Officer (Chief of Staff)
Washington, DC $175,000.00-$225,000.00 1 month ago Senior Director, Construction Operations
Director of Operations - Home Healthcare
Rockville, MD $151,400.00-$236,600.00 6 months ago Washington, DC $130,000.00-$155,000.00 4 days ago Washington, DC $103,355.20-$172,244.80 2 weeks ago Managing Director of Operations - Mid-Atlantic
Director of Operations - Mayor's Office of Volunteerism and Partnerships (ServeDC)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr