Amazon
Investigation Specialist FR, PSME ABBO Verification Operations CA-Variable
Amazon, San Jose, California, United States, 95112
Investigation Specialist
Amazon Business Biz Operations (ABBO) is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME). The Amazon Business Biz Operation (ABBO) team is part of WW SSR and has evolved from its exclusive focus on Verifications/Abuse to assist WW AB/SSR on work types that requires human intervention. We support all nine countries WW and operate 24/7 from India, Japan & Costa Rica. We envision: To onboard business/corporate customers on Amazon platform providing additional benefits such as bulk ordering, expedited delivery etc. To prevent AB platform from abuse, team combines technology, machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse. To support SSR and transform ABBO into the Center of excellence for AB Operations, where multiple teams could off-shore activities that are cost effective, scalable and/or automatable if managed through ABBO, and reduce cost to serve by modularizing work types, enable business teams to deliver more for our customers, and progressively automate tasks to drive long term efficiency. If you are one who is self-driven, look for new challenges and strive to raise standard under a fast-moving environment, all you need is the 'ABBO' platform. We are inviting application for the position of Investigation Specialist where candidate will be needed to work for the AB customers and internal ABBO system to meet business requirement. The candidate should demonstrate quicker decision-making ability and poses excellent verbal and written communication along with analytical skills. Key job responsibilities: Investigate suspicious customer registration activity and behavior that could pose a risk to Amazon Business. Communicate via email and telephone with customers; plus other external and internal customers to make informed decisions about risk. Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines. Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends. Participate in other special projects/assignments as necessary. Work with all areas of the business to resolve issues affecting financial, legal and reputational risk. Achieve weekly productivity and quality standards for investigations. Be prepared to be flexible with working hours, overtime and work Saturdays and/or Sundays. Shift time: Monday-Friday. Shift will vary, depending on program needs.
Amazon Business Biz Operations (ABBO) is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME). The Amazon Business Biz Operation (ABBO) team is part of WW SSR and has evolved from its exclusive focus on Verifications/Abuse to assist WW AB/SSR on work types that requires human intervention. We support all nine countries WW and operate 24/7 from India, Japan & Costa Rica. We envision: To onboard business/corporate customers on Amazon platform providing additional benefits such as bulk ordering, expedited delivery etc. To prevent AB platform from abuse, team combines technology, machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse. To support SSR and transform ABBO into the Center of excellence for AB Operations, where multiple teams could off-shore activities that are cost effective, scalable and/or automatable if managed through ABBO, and reduce cost to serve by modularizing work types, enable business teams to deliver more for our customers, and progressively automate tasks to drive long term efficiency. If you are one who is self-driven, look for new challenges and strive to raise standard under a fast-moving environment, all you need is the 'ABBO' platform. We are inviting application for the position of Investigation Specialist where candidate will be needed to work for the AB customers and internal ABBO system to meet business requirement. The candidate should demonstrate quicker decision-making ability and poses excellent verbal and written communication along with analytical skills. Key job responsibilities: Investigate suspicious customer registration activity and behavior that could pose a risk to Amazon Business. Communicate via email and telephone with customers; plus other external and internal customers to make informed decisions about risk. Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines. Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends. Participate in other special projects/assignments as necessary. Work with all areas of the business to resolve issues affecting financial, legal and reputational risk. Achieve weekly productivity and quality standards for investigations. Be prepared to be flexible with working hours, overtime and work Saturdays and/or Sundays. Shift time: Monday-Friday. Shift will vary, depending on program needs.