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Pole Star

Junior Delivery Manager (Chicago-based)

Pole Star, Chicago, Illinois, United States, 60290

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Junior Delivery Manager (Chicago-based)

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Junior Delivery Manager (Chicago-based)

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Pole Star Indoor Positioning Get AI-powered advice on this job and more exclusive features. Your Mission

As a Junior Delivery Manager, you'll be at the heart of project success—overseeing solution delivery, infrastructure maintenance, and customer support for Pole Star’s innovative services. You’ll work cross-functionally with teams and partners to ensure projects are delivered smoothly and customers remain delighted.

What You’ll Do

Project Management & Delivery Coordinate internal and external stakeholders to ensure successful solution deployment. Manage subcontractors and control delivery timelines, budgets, and quality. Identify and mitigate risks and ensure transparent reporting to clients and internal teams.

Your Mission

As a Junior Delivery Manager, you'll be at the heart of project success—overseeing solution delivery, infrastructure maintenance, and customer support for Pole Star’s innovative services. You’ll work cross-functionally with teams and partners to ensure projects are delivered smoothly and customers remain delighted.

What You’ll Do

Project Management & Delivery

Coordinate internal and external stakeholders to ensure successful solution deployment. Manage subcontractors and control delivery timelines, budgets, and quality. Identify and mitigate risks and ensure transparent reporting to clients and internal teams.

Service Support & Maintenance

Monitor and manage maintenance tasks and infrastructure operations. Interface with customers on technical support requests and coordinate with R&D. Track and document product evolution and incident reports.

Customer Engagement & Training

Maintain strong communication with customers and partners throughout the lifecycle. Conduct training sessions for service providers and evaluate outcomes. Identify emerging needs and help shape value-added offerings.

Continuous Improvement

Contribute to defining and improving delivery and support processes. Support quality assurance and risk prevention initiatives.

Profile

What We’re Looking For

Education & Experience

Bachelor of Science degree or equivalent (ideally in technical project management, IT, or engineering). 1–3 years of experience in project coordination, technical support, or a customer-facing delivery role.

Skills

Passion for Technology-Driven Impact : Demonstrates a strong motivation to contribute to meaningful, technology-enabled solutions that create real-world impact. Tech Curiosity & Adaptability : Innate curiosity for emerging technologies, with a proactive approach to exploring and learning new tools, platforms, and innovations. Technical Environment Literacy (WLAN, BLE, IoT, AI, Mobile OS) : Ability to quickly understand and work within complex technical ecosystems, including wireless communication protocols (WLAN, BLE), IoT infrastructures, AI systems and mobile operating systems (Android & iOS). Comfort with interpreting technical documentation and communicating Experience with project and ticketing tools (e.g., JIRA, Zoho Desk). Strong organizational, communication, and interpersonal skills. Ability to manage multiple priorities and adapt quickly. Fluent in English is required. Proficiency in French is a strong plus.

Compensation & Benefits

Salary range: $60,000–$75,000 annually (depending on experience and qualifications) Annual bonus: Up to 10% of annual base salary, based on performance Paid time off: 25 days per year Health insurance: 100% employer-covered for the employee Retirement plan: 401(k) with company contribution International work environment with opportunities for growth and travel

Apply Now

Ready to help shape the future of location intelligence?

We look forward to meeting you! Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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